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\n New Delhi: The telecom<\/a> and banking departments along with the railways accounted for the maximum number of public grievances among the various arms of the government in the last three years, Parliament was informed today.<\/p>\n \n\tThe government also said the citizens' grievances against central ministries increased over three-fold in 2015 as compared to the previous year with more than 8.81 lakh complaints having been received from them.<\/p>\n \n\tThe government attributed the surge to \"citizen-friendly\" measures adopted by it.<\/p>\n In 2015, a total of 63,964, 53,866 and 46,693 complaints, respectively, were received against the Department of Telecommunications, Department of Financial Services<\/a> (Banking Division) and Rail Ministry, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh<\/a> said in a written reply in Rajya Sabha.<\/p>\n \n\tWhile the three departments in 2014 received 52,266, 13,129 and 20,028 complaints, respectively, the figures for 2013 were 37,202, 10,783 and 15,484.<\/p>\n These grievances were received online via the Centralised Public Grievance Redress and Monitoring System (CPGRAMS<\/a>) set up by the government.<\/p>\n \n\tThe government has asked the secretaries of all ministries that have substantial public interface to personally examine 10 grievances every week while Additional Secretary or Chairman and Managing Director-rank, and Joint Secretary-level officers are required to examine 20 and 30 grievances, respectively, every week, Singh said.<\/p>\n \n\tAn analysis of the 20 top grievance-receiving ministries in order to identify the major grievances and undertake root- cause study and systematic reforms is necessary for reducing the grievances, he said.<\/p> The telecom department<\/a> received 10,392 complaints, banks 11,951 and railways 9,382, from people between January 1 and March 7 this year, the minister said. \n<\/body>","next_sibling":[{"msid":51343972,"title":"Vodafone expands 4G network in Mumbai, reaches to Thane, Kalyan districts","entity_type":"ARTICLE","link":"\/news\/vodafone-expands-4g-network-in-mumbai-reaches-to-thane-kalyan-districts\/51343972","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":51344184,"entity_type":"ARTICLE","title":"63,964 public grievances received against telecom department in 2015","synopsis":"The telecom and banking departments along with the railways accounted for the maximum number of public grievances among the various arms of the government in the last three years, Parliament was informed today.","titleseo":"telecomnews\/63964-public-grievances-received-against-telecom-department-in-2015","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-03-10 16:51:59","lastupd":"2016-03-10 16:58:21","breadcrumbTags":["Telecom","DoT","policy","Jitendra Singh","telecom department","Financial Services","CPGRAMS"],"secinfo":{"seolocation":"telecomnews\/63964-public-grievances-received-against-telecom-department-in-2015"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2016-03-10" data-index="article_1">
新德里:电信随着铁路和银行部门中占最大数量的公众不满政府的各种武器在过去三年,议会今天被告知。 政府还表示,市民对中央部委意见增加三倍于2015年比前一年有超过8.81十万的投诉已收到。 政府将激增归因于“有利于民众的“之一措施采用它。 2015年,总共63964年、53866年和46693年投诉,分别收到电信的部门,部门金融服务(银行部门)和铁道部部长人员,公众的不满和养老金Jitendra辛格在Rajya Sabha的书面答复。 虽然三个部门在2014年收到了52266年,13129年和20028年投诉,分别为2013年的数据是37202年、10783年和15484年。 这些不满收到通过集中公共申诉赔偿和在线监测系统(CPGRAMS)由政府设置。 政府已经要求所有部门的秘书,有大量的公共接口亲自检查每周10不满而额外的部长或主席和Director-rank总经理和联合邻国秘书长级别官员被要求检查20到30的不满,分别,每个星期,辛格说。 20前grievance-receiving部门的分析以识别主要的不满,进行根-引起了研究和系统的改革是必要的减少不满,他说。
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