\n
\nSanjeev Goyal said he visited the US from July 6 to 24 and activated international roaming on his Airtel mobile phone number on July 13. Goyal said he received a call for 15 minutes on July 13 and the cost was likely to be Rs 1,350 at Rs 90 per minute, according to his roaming plan. However, an SMS just after the call mentioned Rs 3,640 as the cost. Goyal de-activated international roaming then.
\n
\nOn July 14, Goyal again received a SMS of Rs 5,725 as a bill for voice call even though he claimed he had not made any such call. On July 25, Goyal visited the dealer of Airtel in Delhi and lodged a complaint. regarding the non-working of his mobile number. Goyal came to know that the SIM has got faulty and required replacement and would be given back in three days.
\n
\nOn July 28, Goyal deposited the SIM with necessary documents with the dealer but he got it back on August 7 after 10 days.
\n
\nThe forum issued notice to Airtel but no one from their side appeared. The forum observed that the precise documentation-based allegations made by Goyal have not been countered by Airtel due to their non-appearance in the proceedings. Goyal has been able to prove that there was deficiency in service on part of Airtel Limited, the forum ruled.
\n
\nIt directed Airtel to refund the excess charges made from Goyal and pay a compensation of Rs 10,000 for causing mental agony, harassment and deficiency in services and Rs 5,000 as cost of litigation.
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Airtel Rs 10000赔偿超额支付
Panchkula地区消费者纠纷修正论坛,导演Bharti Airtel有限,拉吉夫·甘地科技园区,昌迪加尔,支付补偿的Rs 10000部门15居民超额支付。
PANCHKULA:地区消费者纠纷修正论坛、Panchkula已经指示Bharti Airtel有限的,拉吉夫·甘地科技园区、昌迪加尔、支付薪酬的Rs 10000部门15居民排除了。
(Sanjeev Goyal说他参观了我们于7月6日至24日,激活国际漫游Airtel在7月13日手机号码。Goyal说,他接到一个电话15分钟7月13日和成本可能是Rs 1350每分钟90卢比,根据他的漫游计划。然而,一个短信后电话提到的Rs 3640成本。Goyal取消激活国际漫游。
Goyal 7月14日再次收到短信Rs 5725作为语音电话的法案,尽管他声称他没有做任何这样的电话。Goyal 7月25日,参观了Airtel在德里和经销商提出投诉。对于非工作他的手机号码。Goyal来到知道SIM有故障,需要更换,三天内将返还。
7月28日,Goyal沉积SIM与经销商提供必要的文件,但他得到它在8月7日10天。
论坛发布通知Airtel但没有人从他们那边出现了。论坛观察到精确的基于文档由Goyal指控没有Airtel由于non-appearance反击的程序。Goyal已经能够证明有缺陷的服务Airtel有限的一部分,论坛统治。
指示Airtel退还多余的费用由Goyal和支付补偿的Rs 10000引发精神痛苦,骚扰和缺乏服务和Rs 5000年的诉讼成本。
(Sanjeev Goyal说他参观了我们于7月6日至24日,激活国际漫游Airtel在7月13日手机号码。Goyal说,他接到一个电话15分钟7月13日和成本可能是Rs 1350每分钟90卢比,根据他的漫游计划。然而,一个短信后电话提到的Rs 3640成本。Goyal取消激活国际漫游。
Goyal 7月14日再次收到短信Rs 5725作为语音电话的法案,尽管他声称他没有做任何这样的电话。Goyal 7月25日,参观了Airtel在德里和经销商提出投诉。对于非工作他的手机号码。Goyal来到知道SIM有故障,需要更换,三天内将返还。
7月28日,Goyal沉积SIM与经销商提供必要的文件,但他得到它在8月7日10天。
论坛发布通知Airtel但没有人从他们那边出现了。论坛观察到精确的基于文档由Goyal指控没有Airtel由于non-appearance反击的程序。Goyal已经能够证明有缺陷的服务Airtel有限的一部分,论坛统治。
指示Airtel退还多余的费用由Goyal和支付补偿的Rs 10000引发精神痛苦,骚扰和缺乏服务和Rs 5000年的诉讼成本。
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