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\"\" NEW DELHI: Avaya Japan<\/a>, a subsidiary of US-based Avaya<\/a> Corporation Tuesday partnered with messaging app LINE<\/a> to integrate former’s contact center solution for corporate customer support service.
\n
Avaya’s contact center solution will integrate with LINE’s corporate customer service<\/a> support service— LINE Customer Connect, the company is a statement said.
\n
\nThe tie-up will allow businesses that operate a contact center to add the LINE chat capability as a channel for customer inquiries and to centrally manage communications.
\n
LINE is Japan<\/a>’s leading messaging app and has nearly 218 million monthly active users.
\n
\nWith the wide penetration of smartphones, mobile devices, web, and the Internet in recent years,
\n
\nThe partnership is aimed to focus on customers using multiple channels including email, chat, and website interaction for inquiries.
\n
\nThe businesses, according to Avaya pursue an omnichannel contact center strategy that provides a seamless experience while agents were still typically separated by channel.
\n
\nTo address the issue, Avaya Japan supports centralized management of the LINE app within its contact center solution, the communications solution company said, adding that it include integration of Interactive Voice Response (IVR) system with LINE app and real-time coordination between the LINE app with Avaya’s contact center system.
\n
\n“I want this partnership to be the first step as Avaya moves forward in facilitating the coordination between various channels and Avaya’s contact center system,” Avaya Japan country managing director Hideki Wachi said.\n\n<\/body>","next_sibling":[{"msid":55682332,"title":"Google Pixel to generate around $4 billion revenue in 2017: Morgan Stanley","entity_type":"ARTICLE","link":"\/news\/google-pixel-to-generate-around-4-billion-revenue-in-2017-morgan-stanley\/55682332","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":55682490,"entity_type":"ARTICLE","title":"Avaya, LINE team up for customer service","synopsis":"Avaya Japan, a subsidiary of US-based Avaya Corporation Tuesday partnered with messaging app LINE to integrate former\u2019s contact center solution for corporate customer support service.","titleseo":"telecomnews\/avaya-line-team-up-for-customer-service","status":"ACTIVE","authors":[{"author_name":"Muntazir Abbas","author_link":"\/author\/479234376\/muntazir-abbas","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479234376.cms?width=100&height=100&hid=268","author_additional":{"thumbsize":true,"msid":479234376,"author_name":"Muntazir Abbas","author_seo_name":"muntazir-abbas","designation":"Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2016-11-29 13:27:37","lastupd":"2016-11-29 13:36:29","breadcrumbTags":["Japan","Avaya","line","customer service","MVAS\/Apps","Avaya Japan"],"secinfo":{"seolocation":"telecomnews\/avaya-line-team-up-for-customer-service"}}" data-authors="[" muntazir abbas"]" data-category-name="" data-category_id="" data-date="2016-11-29" data-index="article_1">

亚美亚,线的团队为客户服务

亚美亚日本、美国亚美亚公司的子公司周二与消息传递应用程序行整合前的呼叫中心解决方案公司的客户支持服务。

Muntazir阿巴斯
  • 更新于2016年11月29日01:36点坚持
新德里消息:亚美亚日本美国的子公司亚美亚公司周二与消息传递应用程序行整合前的呼叫中心解决方案公司的客户支持服务。

亚美亚的呼叫中心解决方案将结合线的企业客户服务支持服务——客户连接,该公司的一份声明中说。

结盟将允许企业运营呼叫中心添加线聊天功能作为客户调查和集中管理的通道通信。

线是日本领先的消息传递应用程序和每月有近2.18亿活跃用户。

随着智能手机的广泛渗透,移动设备,网络和互联网近年来,

合作的目的是关注客户使用多种渠道包括电子邮件、聊天、和网站交互查询。

根据亚美亚的企业,追求一个omnichannel呼叫中心战略,提供了一个无缝的体验,代理还通常由通道。

解决这个问题,日本亚美亚支持集中管理的应用在呼叫中心解决方案,通信解决方案公司还说,它包括交互式语音应答(IVR)系统的集成与应用和实时协调线应用与亚美亚的呼叫中心系统。

“我希望这种伙伴关系的第一步是亚美亚在促进各种渠道之间的协调和推进亚美亚的呼叫中心系统,”亚美亚日本国家总经理Hideki Wachi说。
  • 发布于2016年11月29日下午与坚持
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\"\" NEW DELHI: Avaya Japan<\/a>, a subsidiary of US-based Avaya<\/a> Corporation Tuesday partnered with messaging app LINE<\/a> to integrate former’s contact center solution for corporate customer support service.
\n
Avaya’s contact center solution will integrate with LINE’s corporate customer service<\/a> support service— LINE Customer Connect, the company is a statement said.
\n
\nThe tie-up will allow businesses that operate a contact center to add the LINE chat capability as a channel for customer inquiries and to centrally manage communications.
\n
LINE is Japan<\/a>’s leading messaging app and has nearly 218 million monthly active users.
\n
\nWith the wide penetration of smartphones, mobile devices, web, and the Internet in recent years,
\n
\nThe partnership is aimed to focus on customers using multiple channels including email, chat, and website interaction for inquiries.
\n
\nThe businesses, according to Avaya pursue an omnichannel contact center strategy that provides a seamless experience while agents were still typically separated by channel.
\n
\nTo address the issue, Avaya Japan supports centralized management of the LINE app within its contact center solution, the communications solution company said, adding that it include integration of Interactive Voice Response (IVR) system with LINE app and real-time coordination between the LINE app with Avaya’s contact center system.
\n
\n“I want this partnership to be the first step as Avaya moves forward in facilitating the coordination between various channels and Avaya’s contact center system,” Avaya Japan country managing director Hideki Wachi said.\n\n<\/body>","next_sibling":[{"msid":55682332,"title":"Google Pixel to generate around $4 billion revenue in 2017: Morgan Stanley","entity_type":"ARTICLE","link":"\/news\/google-pixel-to-generate-around-4-billion-revenue-in-2017-morgan-stanley\/55682332","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":55682490,"entity_type":"ARTICLE","title":"Avaya, LINE team up for customer service","synopsis":"Avaya Japan, a subsidiary of US-based Avaya Corporation Tuesday partnered with messaging app LINE to integrate former\u2019s contact center solution for corporate customer support service.","titleseo":"telecomnews\/avaya-line-team-up-for-customer-service","status":"ACTIVE","authors":[{"author_name":"Muntazir Abbas","author_link":"\/author\/479234376\/muntazir-abbas","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479234376.cms?width=100&height=100&hid=268","author_additional":{"thumbsize":true,"msid":479234376,"author_name":"Muntazir Abbas","author_seo_name":"muntazir-abbas","designation":"Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2016-11-29 13:27:37","lastupd":"2016-11-29 13:36:29","breadcrumbTags":["Japan","Avaya","line","customer service","MVAS\/Apps","Avaya Japan"],"secinfo":{"seolocation":"telecomnews\/avaya-line-team-up-for-customer-service"}}" data-news_link="//www.iser-br.com/news/avaya-line-team-up-for-customer-service/55682490">