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\"<p>FILE-
FILE- In this May 31, 2018, file photo customers enter the Apple store in New York. The Supreme Court is allowing consumers to pursue an antitrust lawsuit that claims Apple has unfairly monopolized the market for the sale of iPhone apps.Photo\/Mark Lennihan, File)<\/span><\/figcaption><\/figure> BENGALURU: After his new iPhone X<\/a> was found to have ‘undocumented damage,’ a Bengaluru youth<\/a> sued Apple India<\/a> in a consumer court<\/a>, which ordered the tech major to compensate him and refund him the money paid for it.

Apple had earlier failed to replace the high-end phone<\/a> or refund the device cost despite the handset being under warranty.

In its verdict on May 15, judges ruled that Apple India should refund Rs 97,500 to the customer after taking back the damaged phone. In addition, Apple was ordered to pay a compensation of Rs 5,000 for causing him mental agony and Rs 5,000 more for litigation expenses. It was told to pay the total sum of Rs 1,07,500 within 60 days.

In early 2018, Doddabommasandra-resident Deepak Kumar, 25, purchased an iPhone X 64GB from iCentre on Thanisandra Main Road by paying Rs 97,500. In August that year, he found something amiss — its speaker volume was low and he’d hear abnormal sounds while playing music.

Kumar rushed to the authorised Apple service centre in Thanisandra and gave his handset to be fixed. On August 6, he received an email from the centre that there was a problem with the speaker and replacement parts had been ordered. Five days later, he was shocked to receive another email which said he had to reopen his case for the repair.

Kumar contacted the Apple India helpline and was told his phone had suffered ‘undocumented damage’, which is not covered under warranty even though it was a few months old. He tried to contact Apple by email and phone numerous times, but its staff refused to address the issue.

He then approached the Bangalore Urban 2nd Additional District Consumer Disputes Redressal Forum on September 24, 2018.

While Kumar presented documents regarding his case, Apple appeared through its attorney but didn’t file its version for reasons unknown.

After judges of the forum heard the case for eight months, they slammed Apple India for deficiency in service and not providing proper service to a customer despite the buyer having a valid warranty.
<\/body>","next_sibling":[{"msid":69719480,"title":"China mulls technology security system to counter US pressure on its high-tech firms","entity_type":"ARTICLE","link":"\/news\/china-mulls-technology-security-system-to-counter-us-pressure-on-its-high-tech-firms\/69719480","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[{"msid":"69719086","title":"AAS","entity_type":"IMAGES","seopath":"city\/bengaluru\/apple-told-to-refund-cost-of-faulty-iphonex\/aas","category_name":"Bengaluru: Apple told to refund cost of faulty iPhoneX","synopsis":"(Image used for representative purpose only)","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-103464\/69719086.cms?width=150&height=112","link":"\/image\/city\/bengaluru\/apple-told-to-refund-cost-of-faulty-iphonex\/aas\/69719086"}],"msid":69719524,"entity_type":"ARTICLE","title":"Bengaluru: Apple told to refund cost of faulty iPhoneX","synopsis":"After his new iPhone X was found to have \u2018undocumented damage,\u2019 a Bengaluru youth sued Apple India in a consumer court, which ordered the tech major to compensate him and refund him the money paid for it.","titleseo":"telecomnews\/bengaluru-apple-told-to-refund-cost-of-faulty-iphonex","status":"ACTIVE","authors":[{"author_name":"Petlee Peter","author_link":"\/author\/479245679\/petlee-peter","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479245679.cms?width=100&height=100&hid=268","author_additional":{"thumbsize":false,"msid":479245679,"author_name":"Petlee Peter","author_seo_name":"Petlee-Peter","designation":"Correspondent","agency":false}}],"Alttitle":{"minfo":""},"artag":"TNN","artdate":"2019-06-10 08:55:42","lastupd":"2019-06-10 08:55:42","breadcrumbTags":["iPhone X","Bengaluru youth","Apple India","Devices","high-end phone","consumer court"],"secinfo":{"seolocation":"telecomnews\/bengaluru-apple-told-to-refund-cost-of-faulty-iphonex"}}" data-authors="[" petlee peter"]" data-category-name="" data-category_id="" data-date="2019-06-10" data-index="article_1">

班加罗尔:苹果告知退款错误iPhoneX成本

后新iPhone X被发现“非法伤害,”印度班加罗尔青年起诉苹果在消费者法院下令科技主要补偿退还他的钱。

Petlee彼得
  • 发表在2019年6月10日08:55点坚持
< p >文件——在这个5月31日,2018年,资料照片客户进入苹果商店在纽约。最高法院允许消费者追求反垄断诉讼,声称苹果公司不公平垄断市场销售的iPhone应用程序。Mark世贸图片/文件)< / p >
文件——在这个5月31日,2018年,文件照片客户进入苹果商店在纽约。最高法院允许消费者追求反垄断诉讼,声称苹果公司不公平垄断市场销售的iPhone应用程序。Mark世贸图片/文件)
注:在他的新iPhone X被发现有“非法伤害,”班加罗尔的青年起诉苹果印度在一个消费者法院,下令技术主要以补偿他,退还他钱。

苹果此前未能取代高端的手机或退还设备成本尽管手机在保修期内。

广告
在5月15日的裁决中,法官裁定,苹果印度应该退还Rs 97500后向客户收回损坏的电话。此外,苹果被勒令支付赔偿的Rs 5000造成他精神痛苦和Rs 5000更多的诉讼费用。有人告诉Rs 1日支付总金额07500 60天内。

2018年初,Doddabommasandra-resident迪帕克·库马尔,25岁,购买iPhone X 64 gb iCentre Thanisandra主干道上通过支付97500卢比。当年8月,他发现毛病——它的扬声器音量很低,播放音乐时他听到异常的声音。

Kumar Thanisandra冲到苹果授权服务中心,给他的手机是固定的。8月6日,他收到一封电子邮件从中心有问题演讲者和零部件已经下令。五天后,他惊讶地收到另一个电子邮件,说他重新修复。

Kumar印度苹果服务热线联系,被告知他的手机遭受非法伤害,这是不包括在保修期内,即使是几个月大。他试图联系苹果多次通过电子邮件和电话,但是员工拒绝解决这个问题。

广告
然后他走到班加罗尔城市2额外的地区消费者纠纷修正论坛9月24日,2018年。

虽然Kumar提出文件关于他的情况下,苹果公司通过其律师,但没有出现文件版本原因未知。

法官论坛后听到了八个月,他们抨击苹果印度缺乏服务而不是向客户提供适当的服务,尽管买方拥有一个有效的保证。
  • 发表在2019年6月10日08:55点坚持
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\"&lt;p&gt;FILE-
FILE- In this May 31, 2018, file photo customers enter the Apple store in New York. The Supreme Court is allowing consumers to pursue an antitrust lawsuit that claims Apple has unfairly monopolized the market for the sale of iPhone apps.Photo\/Mark Lennihan, File)<\/span><\/figcaption><\/figure> BENGALURU: After his new iPhone X<\/a> was found to have ‘undocumented damage,’ a Bengaluru youth<\/a> sued Apple India<\/a> in a consumer court<\/a>, which ordered the tech major to compensate him and refund him the money paid for it.

Apple had earlier failed to replace the high-end phone<\/a> or refund the device cost despite the handset being under warranty.

In its verdict on May 15, judges ruled that Apple India should refund Rs 97,500 to the customer after taking back the damaged phone. In addition, Apple was ordered to pay a compensation of Rs 5,000 for causing him mental agony and Rs 5,000 more for litigation expenses. It was told to pay the total sum of Rs 1,07,500 within 60 days.

In early 2018, Doddabommasandra-resident Deepak Kumar, 25, purchased an iPhone X 64GB from iCentre on Thanisandra Main Road by paying Rs 97,500. In August that year, he found something amiss — its speaker volume was low and he’d hear abnormal sounds while playing music.

Kumar rushed to the authorised Apple service centre in Thanisandra and gave his handset to be fixed. On August 6, he received an email from the centre that there was a problem with the speaker and replacement parts had been ordered. Five days later, he was shocked to receive another email which said he had to reopen his case for the repair.

Kumar contacted the Apple India helpline and was told his phone had suffered ‘undocumented damage’, which is not covered under warranty even though it was a few months old. He tried to contact Apple by email and phone numerous times, but its staff refused to address the issue.

He then approached the Bangalore Urban 2nd Additional District Consumer Disputes Redressal Forum on September 24, 2018.

While Kumar presented documents regarding his case, Apple appeared through its attorney but didn’t file its version for reasons unknown.

After judges of the forum heard the case for eight months, they slammed Apple India for deficiency in service and not providing proper service to a customer despite the buyer having a valid warranty.
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