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Bharti Airtel可能延长亚美亚协议,改进技术中心联系

中国最大的电信运营商正在寻求为其近3.1亿名用户更好的体验在印度、斯里兰卡、孟加拉和17个非洲国家。

Bharti Airtel可能延长亚美亚协议,改进技术中心联系新德里:电信运营商Bharti Airtel与美国电信设备制造商进行谈判吗亚美亚公司更新他们的呼叫中心技术合同前的20个国家运营。这笔交易价值2000卢比,一个人意识到发展。

两家公司签署了一份为期五年的协议在2012年亚美亚是处理客户服务合作伙伴的IT需求的Bharti Airtel在印度和非洲的80个地点。这是把视频和社交媒体功能操作。

“我们是在先进的技术更新与Bharti Airtel谈判,”亚美亚EMEA总统尼达尔Abou-Latif告诉ET。“我们致力于电信运营商和有长期合作关系与Bharti家族,甚至准备工作在盈亏平衡。”

Bharti Airtel拒绝就此事置评。

中国最大的电信运营商正在寻求为其近3.1亿名用户更好的体验在印度、斯里兰卡、孟加拉和17个非洲国家。

尼达尔表示,这项交易可能包括一个健壮的软件分析平台。他拒绝透露财务细节,但公司高管要求匿名,称,该交易价值可能接近2000卢比。

Bharti Airtel的呼叫中心服务操作等20个国家被管理的业务流程外包公司支持,Wipro,Spanco,Teleperformance和科技马辛德拉。

伙伴关系,根据执行引用前,是复杂的,因为它涉及到多个位置,需要更快的部署。

扩展的云服务联盟,根据公司高管,包括新特性,如数字集成多通道的方法,其中分析,即时服务配置和对用户的需求进行积极主动的管理,最终降低成本和收入。

亚美亚的平台为Bharti Airtel每年处理超过十亿个电话。去年,通信技术主要获得了一个类似的合同,价值接近500卢比信实电信(RCom),印度第四大电信运营商,它帮助数字变换RCom客户保健设施。


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\"BhartiNEW DELHI: Telecom carrier Bharti Airtel<\/a> is in talks with US telecom equipment maker Avaya<\/a> Corp to renew their call centre technology contract in the 20 countries where the former operates. The deal could be worth up to Rs 2,000 crore, a person aware of the development said.

The two companies had signed a five-year deal in 2012 under which Avaya was to handle the IT requirements of the customer care partners of Bharti Airtel across 80 locations in India and Africa. It was to bring video and social media capabilities at their operations.

\u201cWe are in advanced negotiations with Bharti Airtel for technology refresh,\u201d Avaya EMEA president Nidal Abou-Latif told ET. \u201cWe are committed to the telecom operator and have a long-standing relationship with the Bharti family and are even ready to work at a break-even margin.\u201d

<\/div><\/div>Bharti Airtel declined to comment on the matter.

The country\u2019s largest telecom carrier is seeking to better experience for its nearly 310 million subscribers across India, Sri Lanka, Bangladesh, and 17 African nations.

Nidal said the deal could include a robust software-backed analytics platform. He declined to reveal financials details but a company executive, requested not to be named, said the deal could be worth close to Rs 2,000 crore.

Bharti Airtel\u2019s call centre service operations for 20 countries are being managed by BPO firms such as Aegis, Wipro<\/a>, Spanco<\/a>, Teleperformance<\/a> and Tech Mahindra<\/a>.

The partnership, according to the executive cited earlier, is complex as it involves multiple locations and requires faster deployments.

The extended IT and cloud services alliance, according to company executives, would include new features such as digital integration with a multi-channel approach with software-driven analytics, instant service provisioning and proactively managing subscribers\u2019 needs that eventually cut cost and drive revenues.

Avaya\u2019s platform handles more than a billion calls annually for Bharti Airtel. Last year, the communications technology major had won a similar contract, worth close to Rs 500 crore, from Reliance Communications<\/a> (RCom), India\u2019s fourth-largest telecom operator, under which it helped RCom to digitally transform customer care facilities.

<\/div><\/div><\/div><\/div>
Follow and connect with us on Twitter<\/a>, Facebook<\/a>, Linkedin<\/a>, Youtube<\/a><\/div>","latestnewsflag":{"minfo":"1.0","minfoseo":"1-0"},"key":[{"keyid":"10862","value":"Wipro","smid":"0","keynameseo":"Wipro","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"1745822","value":"Teleperformance","smid":"0","keynameseo":"Teleperformance","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"43217","value":"Tech Mahindra","smid":"0","keynameseo":"Tech-Mahindra","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"144837","value":"Spanco","smid":"0","keynameseo":"Spanco","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"46907","value":"Reliance communications","smid":"0","keynameseo":"Reliance-communications","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"6354287","value":"Bharti Airtel","smid":"0","keynameseo":"Bharti-Airtel","keytype":"","keycount":"totalcount","weightage":"20"},{"keyid":"54141","value":"Avaya","smid":"0","keynameseo":"Avaya","keytype":"","keycount":"totalcount","weightage":"20"}],"authorsplit":{"author":{"artau":"Muntazir Abbas","aunameseo":"muntazir-abbas","artauid":"479234376","artauemail":"muntazir.abbas@timesinternet.in","auselfimageid":"479234376","auimageid":"00479234376","auimagelen":"26932","auFullName":"Muntazir Abbas","pubname":"ETTelecom","designame":"Editor","audetailsxml":{"authordetails":"I am a Delhi-based journalist and founding editor of ETTelecom, a telecom-focussed portal for news, information, and insights, and have joined The Economic Times in 2013.","details":{"detail":[{"@attributes":{"type":"occupation"}},{"@attributes":{"type":"beat"}}]}},"aulinksxml":{"links":{"link":{"twitter":[],"facebook":[],"googlePlusUrl":[],"contributorUrl":[]}}},"auagencyid":"87654369","auagencyname":"ET Online","autype":"GENERAL"}},"similarlytagged":[{"msid":"95870078","stname":"Verizon, Wipro team up to digitally transform large enterprises worldwide","artsyn":"\"This is a network-as-a-service partnership that includes managed services, hardware and security for the global marketplace,\" executive vice president and CEO of Verizon Business, Sowmyanarayan Sampath told ETTelecom.","seolocation":"telecomnews\/verizon-wipro-team-up-to-digitally-transform-large-enterprises-worldwide","seolocationalt":"Verizon, Wipro team up to digitally transform large enterprises worldwide","url_seo":"verizon-wipro-team-up-to-digitally-transform-large-enterprises-worldwide"},{"msid":"95574557","stname":"Infosys to roll out 65% variable pay for Q2","artsyn":"For employees in the United States and Canada, the payout will be processed along with the second biweekly November payroll.","seolocation":"telecomnews\/infosys-to-roll-out-65-variable-pay-for-q2","seolocationalt":"Infosys to roll out 65% variable pay for Q2","url_seo":"infosys-to-roll-out-65-variable-pay-for-q2"},{"msid":"95574250","stname":"Wipro to set up European Works Council for employees","artsyn":"\"Wipro's EWC agreement was successfully negotiated with employee representatives from 13 different countries before being formally signed on September 15,\" Wipro said in a statement.","seolocation":"telecomnews\/wipro-to-set-up-european-works-council-for-employees","seolocationalt":"Wipro to set up European Works Council for employees","url_seo":"wipro-to-set-up-european-works-council-for-employees"},{"msid":"95552471","stname":"After IT, other services firms taking a relook at moonlighting policy","artsyn":"A few Indian and multinational companies in services \u2013 including banking, insurance, call centres and organisations engaged in customer relations, product development, and marketing \u2013 are reviewing their existing policies to explore the scope of allowing employees to take up work opportunities outside of the company as long as it does not lead to a conflict of interest.","seolocation":"telecomnews\/after-it-other-services-firms-taking-a-relook-at-moonlighting-policy","seolocationalt":"After IT, other services firms taking a relook at moonlighting policy","url_seo":"after-it-other-services-firms-taking-a-relook-at-moonlighting-policy"},{"msid":"95507900","stname":"Ankush Saigal to lead Wipro's business growth for telecom sector in Southeast Asia","artsyn":"\"Wipro Limited announced the appointment of Ankush Saigal as Head of Telecom Industry Sector, Southeast Asia,\" the company said.","seolocation":"telecomnews\/ankush-saigal-to-lead-wipros-business-growth-for-telecom-sector-in-southeast-asia","seolocationalt":"Ankush Saigal to lead Wipro's business growth for telecom sector in Southeast Asia","url_seo":"ankush-saigal-to-lead-wipros-business-growth-for-telecom-sector-in-southeast-asia"},{"msid":"95367777","stname":"Wipro appoints Christopher Smith as MD of Australia and New Zealand","artsyn":"Smith joins from Telstra, where he was the Group Owner of Telstra Purple--the largest Australian-owned technology services company. 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It may not deliver huge benefits to attrition-ridden companies as only a very small percentage of the workforce is likely to opt for such a scheme, they noted.","seolocation":"telecomnews\/more-it-companies-may-follow-infosys-on-moonlighting","seolocationalt":"More IT companies may follow Infosys on moonlighting","url_seo":"more-it-companies-may-follow-infosys-on-moonlighting"},{"msid":"94928836","stname":"5G will enhance delivery of schemes: Centre to states","artsyn":"However, a key component to employing 5G in governmental scheme delivery is acquainting the government officials across ministries and states on usage. An expert group led by the National Telecommunications Institute for Policy Research, Innovation and Training along telecom ministry, academics from IIT Delhi, IIT Hyderabad, IIT Raipur etc besides industry partners have come together to develop training programmes for the same.","seolocation":"telecomnews\/5g-will-enhance-delivery-of-schemes-centre-to-states","seolocationalt":"5G will enhance delivery of schemes: Centre to states","url_seo":"5g-will-enhance-delivery-of-schemes-centre-to-states"},{"msid":"94919445","stname":"Top IT firms add fewer jobs on fears of US, Euro slowdown","artsyn":"TCS, Infosys, Wipro, and HCL together added just 28,836 people on a net basis in the September quarter of FY23, almost half of what they added in the preceding quarter, as also in the year-ago quarter.","seolocation":"telecomnews\/top-it-firms-add-fewer-jobs-on-fears-of-us-euro-slowdown","seolocationalt":"Top IT firms add fewer jobs on fears of US, Euro slowdown","url_seo":"top-it-firms-add-fewer-jobs-on-fears-of-us-euro-slowdown"},{"msid":"94836455","stname":"Infosys not in favour of dual employment: Salil Parekh","artsyn":"He said that the company already had a platform which allowed employees to do internal gig work on internal projects. \u201cWe've set up over the last several years, not now not last week, over the last several years, a platform which we call Accelerate to which employees can look at what we call internally gig work different projects outside of the main work,\u201d said Parekh.","seolocation":"telecomnews\/infosys-not-in-favour-of-dual-employment-salil-parekh","seolocationalt":"Infosys not in favour of dual employment: Salil Parekh","url_seo":"infosys-not-in-favour-of-dual-employment-salil-parekh"},{"msid":"94653763","stname":"Wipro advises techies to return to offices for at least thrice a week","artsyn":"Since the Covid-19 pandemic, most IT companies have been working on a mostly work from home model with only 20% of its workforce working out of offices so far.","seolocation":"telecomnews\/wipro-advises-techies-to-return-to-offices-for-at-least-thrice-a-week","seolocationalt":"Wipro advises techies to return to offices for at least thrice a week","url_seo":"wipro-advises-techies-to-return-to-offices-for-at-least-thrice-a-week"},{"msid":"94509830","stname":"Wipro plans Cloud 3.0 strategy; CIO Anup Purohit offers a peek at his cloud playbook","artsyn":"One of the largest tech services organisations, Wipro, is currently deep in its Cloud 2.0 strategy implementation. However, discussions around its Cloud 3.0 strategy have already started. 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call centres and organisations engaged in customer relations, product development, and marketing \u2013 are reviewing their existing policies to explore the scope of allowing employees to take up work opportunities outside of the company as long as it does not lead to a conflict of interest.","seolocation":"telecomnews\/after-it-other-services-firms-taking-a-relook-at-moonlighting-policy","seolocationalt":"After IT, other services firms taking a relook at moonlighting policy","url_seo":"after-it-other-services-firms-taking-a-relook-at-moonlighting-policy"},"95507900":{"msid":"95507900","stname":"Ankush Saigal to lead Wipro's business growth for telecom sector in Southeast Asia","artsyn":"\"Wipro Limited announced the appointment of Ankush Saigal as Head of Telecom Industry Sector, Southeast Asia,\" the company said.","seolocation":"telecomnews\/ankush-saigal-to-lead-wipros-business-growth-for-telecom-sector-in-southeast-asia","seolocationalt":"Ankush Saigal to lead Wipro's business 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He has over two decades of IT and telecommunications experience in the USA, Europe, Asia, and Australia, according to a press release.","seolocation":"telecomnews\/wipro-appoints-christopher-smith-as-md-of-australia-and-new-zealand","seolocationalt":"Wipro appoints Christopher Smith as MD of Australia and New Zealand","url_seo":"wipro-appoints-christopher-smith-as-md-of-australia-and-new-zealand"},"95346729":{"msid":"95346729","stname":"Currency headwinds likely to impact pricing benefits of IT majors","artsyn":"Top IT companies have been reporting pricing improvement in new digital deals due to inflation adjustment across their key markets like the US and Europe.","seolocation":"telecomnews\/currency-headwinds-likely-to-impact-pricing-benefits-of-it-majors","seolocationalt":"Currency headwinds likely to impact pricing benefits of IT majors","url_seo":"currency-headwinds-likely-to-impact-pricing-benefits-of-it-majors"},"95288966":{"msid":"95288966","stname":"Wipro appoints Capgemini veteran Amit Choudhary as COO","artsyn":"With this move, Wipro has brought back the post of COO - a role it had discontinued after the retirement of BN Bhanumurthy in July last year.","seolocation":"telecomnews\/wipro-appoints-capgemini-veteran-amit-choudhary-as-coo","seolocationalt":"Wipro appoints Capgemini veteran Amit Choudhary as COO","url_seo":"wipro-appoints-capgemini-veteran-amit-choudhary-as-coo"},"95265618":{"msid":"95265618","stname":"India no longer low-cost IT offshoring destination: Rishad Premji","artsyn":"Wipro Chairman RIshad Premji said he was bullish on the long-term prospects of the Indian IT sector despite the macroeconomic headwinds.","seolocation":"telecomnews\/india-no-longer-low-cost-it-offshoring-destination-rishad-premji","seolocationalt":"India no longer low-cost IT offshoring destination: Rishad Premji","url_seo":"india-no-longer-low-cost-it-offshoring-destination-rishad-premji"},"95265215":{"msid":"95265215","stname":"About 66% of FDI in electronics, manufacturing happened over last 3 years: Rajeev Chandrasekhar","artsyn":"In the next six to seven years, India will be a $1 trillion digital economy, he said at the Global Investors Meet (GIM) Invest Karnataka 2022, a year that marks two and a half decades of Karnataka's thrust in the information technology (IT) sector.","seolocation":"telecomnews\/about-66-of-fdi-in-electronics-manufacturing-happened-over-last-3-years-rajeev-chandrasekhar","seolocationalt":"About 66% of FDI in electronics, manufacturing happened over last 3 years: Rajeev Chandrasekhar","url_seo":"about-66-of-fdi-in-electronics-manufacturing-happened-over-last-3-years-rajeev-chandrasekhar"},"95109745":{"msid":"95109745","stname":"IBM India warns employees against moonlighting, says it puts client assets at risk","artsyn":"Sandip Patel, Managing Director, IBM India, said he's writing to employees because \"the moonlighting concept can cause a lot of confusion if not clarified at a granular level.\u201d","seolocation":"telecomnews\/ibm-india-warns-employees-against-moonlighting-says-it-puts-client-assets-at-risk","seolocationalt":"IBM India warns employees against moonlighting, says it puts client assets at risk","url_seo":"ibm-india-warns-employees-against-moonlighting-says-it-puts-client-assets-at-risk"},"95057491":{"msid":"95057491","stname":"More IT companies may follow Infosys on moonlighting","artsyn":"Others, including top executives at staffing firms, are of the view that authorising employees to work for non-competing establishments\u2014with prior approval \u2014 may do little to enthuse IT workers and may instead lead to managerial disruption. It may not deliver huge benefits to attrition-ridden companies as only a very small percentage of the workforce is likely to opt for such a scheme, they noted.","seolocation":"telecomnews\/more-it-companies-may-follow-infosys-on-moonlighting","seolocationalt":"More IT companies may follow Infosys on moonlighting","url_seo":"more-it-companies-may-follow-infosys-on-moonlighting"},"94928836":{"msid":"94928836","stname":"5G will enhance delivery of schemes: Centre to states","artsyn":"However, a key component to employing 5G in governmental scheme delivery is acquainting the government officials across ministries and states on usage. An expert group led by the National Telecommunications Institute for Policy Research, Innovation and Training along telecom ministry, academics from IIT Delhi, IIT Hyderabad, IIT Raipur etc besides industry partners have come together to develop training programmes for the same.","seolocation":"telecomnews\/5g-will-enhance-delivery-of-schemes-centre-to-states","seolocationalt":"5G will enhance delivery of schemes: Centre to states","url_seo":"5g-will-enhance-delivery-of-schemes-centre-to-states"},"94919445":{"msid":"94919445","stname":"Top IT firms add fewer jobs on fears of US, Euro slowdown","artsyn":"TCS, Infosys, Wipro, and HCL together added just 28,836 people on a net basis in the September quarter of FY23, almost half of what they added in the preceding quarter, as also in the year-ago quarter.","seolocation":"telecomnews\/top-it-firms-add-fewer-jobs-on-fears-of-us-euro-slowdown","seolocationalt":"Top IT firms add fewer jobs on fears of US, Euro slowdown","url_seo":"top-it-firms-add-fewer-jobs-on-fears-of-us-euro-slowdown"},"94836455":{"msid":"94836455","stname":"Infosys not in favour of dual employment: Salil Parekh","artsyn":"He said that the company already had a platform which allowed employees to do internal gig work on internal projects. \u201cWe've set up over the last several years, not now not last week, over the last several years, a platform which we call Accelerate to which employees can look at what we call internally gig work different projects outside of the main work,\u201d said Parekh.","seolocation":"telecomnews\/infosys-not-in-favour-of-dual-employment-salil-parekh","seolocationalt":"Infosys not in favour of dual employment: Salil Parekh","url_seo":"infosys-not-in-favour-of-dual-employment-salil-parekh"},"94653763":{"msid":"94653763","stname":"Wipro advises techies to return to offices for at least thrice a week","artsyn":"Since the Covid-19 pandemic, most IT companies have been working on a mostly work from home model with only 20% of its workforce working out of offices so far.","seolocation":"telecomnews\/wipro-advises-techies-to-return-to-offices-for-at-least-thrice-a-week","seolocationalt":"Wipro advises techies to return to offices for at least thrice a week","url_seo":"wipro-advises-techies-to-return-to-offices-for-at-least-thrice-a-week"},"94509830":{"msid":"94509830","stname":"Wipro plans Cloud 3.0 strategy; CIO Anup Purohit offers a peek at his cloud playbook","artsyn":"One of the largest tech services organisations, Wipro, is currently deep in its Cloud 2.0 strategy implementation. However, discussions around its Cloud 3.0 strategy have already started. Anup Purohit, CIO, Wipro throws light on best practices and risks that organisations need to factor in a while embarking on a cloud journey.","seolocation":"telecomnews\/wipro-plans-cloud-3-0-strategy-cio-anup-purohit-offers-a-peek-at-his-cloud-playbook","seolocationalt":"Wipro plans Cloud 3.0 strategy; CIO Anup Purohit offers a peek at his cloud playbook","url_seo":"wipro-plans-cloud-3-0-strategy-cio-anup-purohit-offers-a-peek-at-his-cloud-playbook"},"94408372":{"msid":"94408372","stname":"Futile for IT firms to prevent moonlighting: Rajeev Chandrasekhar","artsyn":"ET had on Wednesday reported that Wipro had fired 300 employees it had found were moonlighting for its direct competitors.","seolocation":"telecomnews\/futile-for-it-firms-to-prevent-moonlighting-rajeev-chandrasekhar","seolocationalt":"Futile for IT firms to prevent moonlighting: Rajeev Chandrasekhar","url_seo":"futile-for-it-firms-to-prevent-moonlighting-rajeev-chandrasekhar"},"94408361":{"msid":"94408361","stname":"Wipro rolls out annual hikes for FY22, covers 96% of employees","artsyn":"The Bengaluru-based IT services provider will award annual increases to eligible employees with effect from September, according to an internal email that was sent on Thursday.","seolocation":"telecomnews\/wipro-rolls-out-annual-hikes-for-fy22-covers-96-of-employees","seolocationalt":"Wipro rolls out annual hikes for FY22, covers 96% of employees","url_seo":"wipro-rolls-out-annual-hikes-for-fy22-covers-96-of-employees"},"94389359":{"msid":"94389359","stname":"At least 1% of IT workers have a side hustle: experts","artsyn":"According to IT industry lobby group Nasscom, IT companies in India employ about 5 million people.","seolocation":"telecomnews\/at-least-1-of-it-workers-have-a-side-hustle-experts","seolocationalt":"At least 1% of IT workers have a side hustle: experts","url_seo":"at-least-1-of-it-workers-have-a-side-hustle-experts"}}}}" data-news-images="[{"msid":"51758941","msname":"Screenshot_11","msnameseo":"screenshot_11","mediatype":"1","artdate":"2016-04-09 09:54:00.0","caption":""}]" data-newsletter-by="0" data-newsletter-date="a" data-hasbottomcarousel="" data-alldetailsopen="0" data-multipleanalyticshit="" data-deeplink="https://ettelecom.app.link?$deeplink_path=" data-socialshareformat="default">
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