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<\/span><\/figcaption><\/figure>LONDON: Britain's telecoms<\/a> regulator said on Thursday it was concerned that inflation-linked hikes in broadband<\/a> and mobile bills were causing uncertainty for customers, as it launched a review of in-contract price rises.

Many consumers are facing prices rises of above 14% in the coming months under the terms of contracts with suppliers such as market leader BT.

Regulator Ofcom<\/a> said its research showed that around a third of mobile and broadband customers did not know whether their provider could increase prices mid-contract, while around half did not know how rises were calculated.

It said it would examine if tougher protections were needed.

\"Customers need certainty and clarity about what they will pay over the course of their contract,\" said Ofcom's Director of Telecoms Consumer Protection<\/a> Cristina Luna-Esteban.

\"But inflation-linked price rises can be unclear and unpredictable. So we're concerned that providers are making it difficult for customers to know what to expect.\"

BT raises prices by inflation plus 3.9% every year, equating to 14.4% on March 31. Vodafone<\/a> and TalkTalk<\/a> will impose similar increases. Virgin Media plans to increase bills by an average 13.8% in April or May, and has said it will move to inflation-linked rises next year.

Broadband and mobile providers<\/a> have defended price rises, saying they face rising costs such as energy. They also say customers are using more data than ever before and are benefiting from faster services.

<\/body>","next_sibling":[{"msid":97771776,"title":"WhatsApp leads digital accessibility in India among top 10 apps","entity_type":"ARTICLE","link":"\/news\/whatsapp-leads-digital-accessibility-in-india-among-top-10-apps\/97771776","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97771893,"entity_type":"ARTICLE","title":"Britain examines inflation-linked hikes in broadband bills","synopsis":"Regulator Ofcom said its research showed that around a third of mobile and broadband customers did not know whether their provider could increase prices mid-contract, while around half did not know how rises were calculated.","titleseo":"telecomnews\/britain-examines-inflation-linked-hikes-in-broadband-bills","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":122,"shares":0,"engagementtimems":585000},"Alttitle":{"minfo":""},"artag":"Reuters","artdate":"2023-02-09 16:10:00","lastupd":"2023-02-09 16:13:31","breadcrumbTags":["Broadband","vodafone","talktalk","ofcom","telecoms consumer protection","telecoms","mobile providers","internet"],"secinfo":{"seolocation":"telecomnews\/britain-examines-inflation-linked-hikes-in-broadband-bills"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2023-02-09" data-index="article_1">

英国检查通胀挂钩提高宽带账单

监管机构Ofcom表示,其研究表明,三分之一的移动和宽带用户不知道他们的供应商是否可以增加价格mid-contract,尽管大约一半不知道如何计算上升。

  • 2023年2月9日更新是04:13点
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伦敦:英国电信监管机构周四表示,担心通胀上涨宽带和手机账单给客户带来不确定性,因为它推出了一个审查在合同价格上涨。

许多消费者面临价格上涨14%以上在未来几个月根据市场领导者BT等与供应商的合同。

监管机构Ofcom表示,其研究表明,三分之一的移动和宽带用户不知道他们的供应商是否可以增加价格mid-contract,尽管大约一半不知道如何计算上升。

它表示,它将检查,如果需要更严格的保护。

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“客户需要确定和清晰关于他们将支付的合同,“Ofcom的主任说电信消费者保护克里斯蒂娜Luna-Esteban。

“但通胀挂钩价格上涨可以不清楚,不可预测的。所以我们担心供应商正在客户很难知道会发生什么。”

BT提高价格以每年通货膨胀率+ 3.9%,相当于14.4%的3月31日。沃达丰(Vodafone)和TalkTalk将实施类似的增加。维珍媒体计划增加在4月或5月账单平均13.8%,并表示,它将在明年通胀上升。

宽带和移动服务提供商价格上涨进行辩护,说他们面临着成本不断上升等能源。他们还说客户使用比以往更多的数据和正受益于更快的服务。

  • 发布于2023年2月9日下午04:10坚持
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\"\"
<\/span><\/figcaption><\/figure>LONDON: Britain's telecoms<\/a> regulator said on Thursday it was concerned that inflation-linked hikes in broadband<\/a> and mobile bills were causing uncertainty for customers, as it launched a review of in-contract price rises.

Many consumers are facing prices rises of above 14% in the coming months under the terms of contracts with suppliers such as market leader BT.

Regulator Ofcom<\/a> said its research showed that around a third of mobile and broadband customers did not know whether their provider could increase prices mid-contract, while around half did not know how rises were calculated.

It said it would examine if tougher protections were needed.

\"Customers need certainty and clarity about what they will pay over the course of their contract,\" said Ofcom's Director of Telecoms Consumer Protection<\/a> Cristina Luna-Esteban.

\"But inflation-linked price rises can be unclear and unpredictable. So we're concerned that providers are making it difficult for customers to know what to expect.\"

BT raises prices by inflation plus 3.9% every year, equating to 14.4% on March 31. Vodafone<\/a> and TalkTalk<\/a> will impose similar increases. Virgin Media plans to increase bills by an average 13.8% in April or May, and has said it will move to inflation-linked rises next year.

Broadband and mobile providers<\/a> have defended price rises, saying they face rising costs such as energy. They also say customers are using more data than ever before and are benefiting from faster services.

<\/body>","next_sibling":[{"msid":97771776,"title":"WhatsApp leads digital accessibility in India among top 10 apps","entity_type":"ARTICLE","link":"\/news\/whatsapp-leads-digital-accessibility-in-india-among-top-10-apps\/97771776","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97771893,"entity_type":"ARTICLE","title":"Britain examines inflation-linked hikes in broadband bills","synopsis":"Regulator Ofcom said its research showed that around a third of mobile and broadband customers did not know whether their provider could increase prices mid-contract, while around half did not know how rises were calculated.","titleseo":"telecomnews\/britain-examines-inflation-linked-hikes-in-broadband-bills","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":122,"shares":0,"engagementtimems":585000},"Alttitle":{"minfo":""},"artag":"Reuters","artdate":"2023-02-09 16:10:00","lastupd":"2023-02-09 16:13:31","breadcrumbTags":["Broadband","vodafone","talktalk","ofcom","telecoms consumer protection","telecoms","mobile providers","internet"],"secinfo":{"seolocation":"telecomnews\/britain-examines-inflation-linked-hikes-in-broadband-bills"}}" data-news_link="//www.iser-br.com/news/britain-examines-inflation-linked-hikes-in-broadband-bills/97771893">