独家
BT的包在印度呼叫中心投诉
此前英国通信监管机构Ofcom上月报道,英国电信是最抱怨电视和宽带服务的公司。
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爱立信通过捷普集团在印度提高产量为5 g部署,产生就业2000人
爱立信印度浦那还将建立一个技术中心和生产能力的扩张,它将创造就业机会在浦那多达2000人,印度,据该公司的一份声明。
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伦敦:英国电信公司(英国电信)计划招募1000名员工在英国,视为对客户不愿说在印度呼叫中心的工作人员。
英国领先的电信集团表示,将确保至少80%的电话是说从英国到今年年底,从目前50%以上。
员工在班加罗尔和德里的印度呼叫中心,于2003年BT开始使用,预计将进入岗位,不涉及与客户交谈。
“我们将创造了2000年底英国永久工作这个过程,包括机构转移,这是一个奇妙的提振英国经济,”英国电信消费者客户服务主任利比巴尔说。
“这表明BT的承诺每个人共同努力,改善客户服务,使事情简单的为我们的客户,”她说。
此前英国通信监管机构Ofcom上月报道,英国电信是最抱怨电视和宽带服务的公司。
最近的一项调查消费者权益组织”哪个?发现,绝大多数的消费者(90%)在中国觉得英国公司不应该操作国外呼叫中心。
英国的新角色将从现在到4月创建,2017年,遍布英国英国电信呼叫中心,创建了最初的100在威尔士的斯旺西。
总的来说,英国电信消费者部门已承诺在两年内支出额外的8000万英镑来改善其性能在接听客户电话。
英国领先的电信集团表示,将确保至少80%的电话是说从英国到今年年底,从目前50%以上。
员工在班加罗尔和德里的印度呼叫中心,于2003年BT开始使用,预计将进入岗位,不涉及与客户交谈。
“这表明BT的承诺每个人共同努力,改善客户服务,使事情简单的为我们的客户,”她说。
此前英国通信监管机构Ofcom上月报道,英国电信是最抱怨电视和宽带服务的公司。
最近的一项调查消费者权益组织”哪个?发现,绝大多数的消费者(90%)在中国觉得英国公司不应该操作国外呼叫中心。
英国的新角色将从现在到4月创建,2017年,遍布英国英国电信呼叫中心,创建了最初的100在威尔士的斯旺西。
总的来说,英国电信消费者部门已承诺在两年内支出额外的8000万英镑来改善其性能在接听客户电话。
LONDON: British Telecom<\/a> (BT<\/a>) plans to recruit 1,000 staff in the UK, seen as a reaction to customers unwilling to speak to staff at its Indian call centres.
The UK's leading telecom group said it would ensure that at least 80% of calls were answered from the UK by the end of the year, up from more than 50% at present.
Staff at its Indian call centres in Bengaluru and Delhi, which BT started using in 2003, are expected to be moved into positions that do not involve talking to customers.
The UK's leading telecom group said it would ensure that at least 80% of calls were answered from the UK by the end of the year, up from more than 50% at present.
Staff at its Indian call centres in Bengaluru and Delhi, which BT started using in 2003, are expected to be moved into positions that do not involve talking to customers.
<\/div><\/div>\"We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy,\" said BT Consumer customer care director Libby Barr.
\"This demonstrates the commitment from everyone at BT to work together to improve customer service and to make things easy for our customers,\" she said.
The announcement follows the UK communications regulator Ofcom reporting last month that BT was one of the most complained about firms for both its TV and broadband services.
A recent survey by consumer rights group 'Which?' had found that a vast majority of consumers (90%) in the country felt UK companies should not operate call centres abroad.
The new roles in Britain would be created between now and April, 2017 and spread across BT's UK call centres, with an initial 100 created at Swansea in Wales.
In total, BT's consumer division has committed to spending an extra 80 million pounds over two years to improve its performance in answering customer calls. <\/div><\/div>
\"This demonstrates the commitment from everyone at BT to work together to improve customer service and to make things easy for our customers,\" she said.
The announcement follows the UK communications regulator Ofcom reporting last month that BT was one of the most complained about firms for both its TV and broadband services.
A recent survey by consumer rights group 'Which?' had found that a vast majority of consumers (90%) in the country felt UK companies should not operate call centres abroad.
The new roles in Britain would be created between now and April, 2017 and spread across BT's UK call centres, with an initial 100 created at Swansea in Wales.
In total, BT's consumer division has committed to spending an extra 80 million pounds over two years to improve its performance in answering customer calls. <\/div><\/div>
Follow and connect with us on Twitter<\/a>, Facebook<\/a>, Linkedin<\/a>, Youtube<\/a><\/div>","latestnewsflag":{"minfo":"1.0","minfoseo":"1-0"},"GEListMatchFound":{"minfo":"0","minfoseo":"0"},"key":{"1":{"keyid":"6379141","value":"Call centre","smid":"0","keynameseo":"Call-centre","keytype":"","keycount":"totalcount","weightage":"20"},"2":{"keyid":"16067","value":"BT","smid":"0","keynameseo":"BT","keytype":"","keycount":"totalcount","weightage":"20"},"3":{"keyid":"120748","value":"British Telecom","smid":"0","keynameseo":"British-Telecom","keytype":"","keycount":"totalcount","weightage":"20"}},"authorsplit":[],"similarlytagged":[{"msid":"96495033","stname":"Microsoft may bring Tabs feature to Notepad app on Windows 11","artsyn":"Earlier this year, Microsoft added tabs to File Explorer on Windows 11 after feedback from Insiders who were requesting it for years, according to the 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its total workforce, citing rough global conditions behind the move.","seolocation":"telecomnews\/indian-saas-firm-freshworks-lays-off-90-employees","seolocationalt":"Indian SaaS firm Freshworks lays off 90 employees","url_seo":"indian-saas-firm-freshworks-lays-off-90-employees"},"96220480":{"msid":"96220480","stname":"Tata Communications to hive off non-network IoT biz unit","artsyn":"\u201c...the Company has entered into a business transfer agreement for sale\/transfer\/hive-off of the Company's non-network Internet of Things business comprising of Device, Application, Platform and Managed Services components to its wholly-owned subsidiary, Tata Communications Collaboration Services Private Limited (TCCSPL) as a going concern on \u2018slump sale\u2019 basis,\u201d Tata Communications said in a regulatory filing.","seolocation":"telecomnews\/tata-communications-to-hive-off-non-network-iot-biz-unit","seolocationalt":"Tata Communications to hive off non-network IoT biz 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Washington has restricted Beijing's access advanced semiconductor technology and asked its allies, including Japan, to do the same.","seolocation":"telecomnews\/ibm-partners-with-japans-rapidus-in-bid-to-manufacture-advanced-chips","seolocationalt":"IBM partners with Japan's Rapidus in bid to manufacture advanced chips","url_seo":"ibm-partners-with-japans-rapidus-in-bid-to-manufacture-advanced-chips"},"96185845":{"msid":"96185845","stname":"US lawsuit accuses TCS of favouring Indian and South Asian candidates","artsyn":"The latest lawsuit accuses TCS of \u201cknowingly and intentionally creating and maintaining an overwhelmingly disproportionate workforce in the United States that consists of approximately 70% South Asian employees (primarily from India).\u201d","seolocation":"telecomnews\/us-lawsuit-accuses-tcs-of-favouring-indian-and-south-asian-candidates","seolocationalt":"US lawsuit accuses TCS of favouring Indian and South Asian candidates","url_seo":"us-lawsuit-accuses-tcs-of-favouring-indian-and-south-asian-candidates"},"96185765":{"msid":"96185765","stname":"Oracle posts upbeat quarterly revenue on cloud demand, Cerner boost","artsyn":"For the third quarter, Oracle forecast revenue to rise between 21% and 23% in constant currency, while analysts expect growth of about 17.4%.","seolocation":"telecomnews\/oracle-posts-upbeat-quarterly-revenue-on-cloud-demand-cerner-boost","seolocationalt":"Oracle posts upbeat quarterly revenue on cloud demand, Cerner boost","url_seo":"oracle-posts-upbeat-quarterly-revenue-on-cloud-demand-cerner-boost"},"96167786":{"msid":"96167786","stname":"Microsoft to buy about 4% stake in LSEG as part of 10-yr commercial deal","artsyn":"Microsoft will buy LSEG shares from the Blackstone\/Thomson Reuters Consortium, the bourse operator said.","seolocation":"telecomnews\/microsoft-to-buy-about-4-stake-in-lseg-as-part-of-10-yr-commercial-deal","seolocationalt":"Microsoft to buy about 4% stake in LSEG as part of 10-yr commercial deal","url_seo":"microsoft-to-buy-about-4-stake-in-lseg-as-part-of-10-yr-commercial-deal"},"96134708":{"msid":"96134708","stname":"Biden faces uphill battle in spat with Microsoft over Activision deal","artsyn":"The Federal Trade Commission (FTC), which enforces antitrust law, asked a judge to block the transaction on Thursday, arguing that the merger would allow Microsoft's Xbox to get exclusive access to Activision games, leaving Nintendo consoles and Sony's PlayStation out in the cold.","seolocation":"telecomnews\/biden-faces-uphill-battle-in-spat-with-microsoft-over-activision-deal","seolocationalt":"Biden faces uphill battle in spat with Microsoft over Activision deal","url_seo":"biden-faces-uphill-battle-in-spat-with-microsoft-over-activision-deal"},"96127358":{"msid":"96127358","stname":"Microsoft acquires firm developing high-speed cables","artsyn":"Lumenisity's innovative and HCF product can allow fast, reliable and secure networking for global, enterprise and large-scale organisations, the tech giant said in a blogpost on Friday.","seolocation":"telecomnews\/microsoft-acquires-firm-developing-high-speed-cables","seolocationalt":"Microsoft acquires firm developing high-speed cables","url_seo":"microsoft-acquires-firm-developing-high-speed-cables"},"96098540":{"msid":"96098540","stname":"100% WFH allowed for IT units in SEZs","artsyn":"As per the latest rules, units will not need to take prior permission and only inform about it.","seolocation":"telecomnews\/100-wfh-allowed-for-it-units-in-sezs","seolocationalt":"100% WFH allowed for IT units in SEZs","url_seo":"100-wfh-allowed-for-it-units-in-sezs"},"96098400":{"msid":"96098400","stname":"Inflationary fears won\u2019t impact tech spends: IBM\u2019s Patel","artsyn":"IBM India and South Asia managing director Sandip Patel, on being asked whether annual tech spends by clients would be impacted next year due to the prevailing macroeconomic situation, said \u201cnot much\u201d of that trend was witnessed in India even as global institutions like the World Bank had revised upwards the country\u2019s fiscal year 2023 growth estimates.","seolocation":"telecomnews\/inflationary-fears-wont-impact-tech-spends-ibms-patel","seolocationalt":"Inflationary fears won\u2019t impact tech spends: IBM\u2019s Patel","url_seo":"inflationary-fears-wont-impact-tech-spends-ibms-patel"},"96074911":{"msid":"96074911","stname":"TCS wins \u00a3250m deal from BT Group","artsyn":"TCS has won a multi-year IT outsourcing deal from the BT Group\u2019s digital unit to modernise and transform its legacy IT estate. Sources said the contract is worth nearly \u00a3250 million (Rs 2,500 crore).","seolocation":"telecomnews\/tcs-wins-250m-deal-from-bt-group","seolocationalt":"TCS wins \u00a3250m deal from BT Group","url_seo":"tcs-wins-250m-deal-from-bt-group"},"96071401":{"msid":"96071401","stname":"Tech Mahindra launches Cloud BlazeTech","artsyn":"Integrated cloud migration, cloud-native operation and self-healing governance model, \"Cloud BlazeTech\" supports bi-modal infrastructure transformation and helps enterprises to accelerate to a cloud-native world, the company said.","seolocation":"telecomnews\/tech-mahindra-launches-cloud-blazetech","seolocationalt":"Tech Mahindra launches Cloud BlazeTech","url_seo":"tech-mahindra-launches-cloud-blazetech"},"96056935":{"msid":"96056935","stname":"Tata Tele Business Services to offer Microsoft Azure to SMBs in India","artsyn":"\u201cThis will enable SMBs to modernize their operations with smooth movement of business workloads to the cloud on a pay-as-you-go model and deliver better experience to their customers even as they scale faster,\u201d according to a joint statement by TTBS and Microsoft India.","seolocation":"telecomnews\/tata-tele-business-services-to-offer-microsoft-azure-to-smbs-in-india","seolocationalt":"Tata Tele Business Services to offer Microsoft Azure to SMBs in India","url_seo":"tata-tele-business-services-to-offer-microsoft-azure-to-smbs-in-india"},"96023762":{"msid":"96023762","stname":"Union says Microsoft will recognise unit of videogame testers","artsyn":"ZeniMax employees at four locations in Maryland and Texas began voting through an online platform on Friday. The company owns major game franchises including The Elder Scrolls and Fallout.","seolocation":"telecomnews\/union-says-microsoft-will-recognise-unit-of-videogame-testers","seolocationalt":"Union says Microsoft will recognise unit of videogame testers","url_seo":"union-says-microsoft-will-recognise-unit-of-videogame-testers"}}}}" data-news-images="null" data-newsletter-by="0" data-newsletter-date="a" data-hasbottomcarousel="" data-alldetailsopen="0" data-multipleanalyticshit="" data-deeplink="https://ettelecom.app.link?$deeplink_path=" data-socialshareformat="default">
