In a matter of hours millions of employees across India Inc shifted work from offices to homes. So far, this has worked out well with positive outcomes like increased productivity. Yet the threat of cyber attacks<\/a> looms large as the area of attack that hackers can target has increased.

There are companies like Dell Technologies which have been offering Work From Home (
WFH<\/a>) options for long and have experience of managing remote workforces<\/a> even in pre-Covid 19 times. In an e-mail interview Alok Ohrie<\/a>, President & Managing Director, Dell Technologies India<\/a> discusses WFH, security issues and more. Edited excerpts:

How many of your employees are working from home at present. Do you plan to have them working from home even after lockdown is lifted?<\/strong>
Currently in India, our entire workforce is working from home. In fact, Dell Technologies has been championing a flexible work environment and this is part of our organization DNA. Hence, working from home given the current scenario, feels like an extension of our earlier culture, as we all have adopted technology to stay connected with our teams and customers.

We understand that the transition back to site might have challenges, but we see this as an opportunity to further reinvent and redefine work. In fact, we are now focusing on Connected Workplaces 2.0 which we believe is the future of work. We have the required infrastructure in place, and we are fully prepared to support flexible work environment on an ongoing basis.

What are the security implications of Work From Home (WFH) -- with thousands of employees across various companies working from their homes?<\/strong>
While businesses are adapting to working remotely to ensure safety of their employees, this swift transition to new work culture has myriad implications.

One of the biggest hurdles that the organizations are facing right now is enabling employee productivity from anywhere without compromising on security. This is due to the sheer scale and magnitude of the remote work culture, which has led to an increase in the flow of mission-critical data, which itself has become a breeding ground for cyber criminals and hackers. If we look at the ecosystem around us, the number of cyber-attacks on Indian companies in the past few weeks has doubled, according to a recent PwC 2020 study.

Hence, for businesses to be in a better position to safeguard their data against external threats, they would need to keep data security at the core of all decisions. They need to start by looking at a holistic approach to security, or what we, at Dell Technologies call ‘Security Transformation’. What this means is that all businesses need to focus on security which is intelligent, automated and built in to everything, everywhere. This will enable them to take better informed decisions, which will help them deliver predictable business outcomes.

You have had to move employees from offices to homes to deliver services to your global customers. How did you mitigate risks?<\/strong>
For all of us at Dell Technologies, the journey of remote working started more than a decade ago. It is ingrained in our DNA. To ensure our business function remains uninterrupted, we have fully enabled all our employees to be able to meet the needs of all our customers. As Michael Dell (said - “our customers are always going to remember us for how we treated them and helped them during a crisis”. Thus, even during these current times, we are constantly engaging with our customers to understand their needs and requirements and aid them in ensuring smooth operations.

After all, a modern workforce is a connected workforce. Looking at the current situation, there is no doubt that it requires a digital workplace, personalized team member experience and simplified IT consumption all the time, to ensure complete security to mitigate any external threats.

Can WFH become a viable, long term option? If so, what will need to change to enable this?<\/strong>
I believe work from home can be a viable option from a long-term perspective. In fact, as earlier mentioned, remote working has been a multi-year journey for us.

What has become pertinent for organizations is to assess their current technology footprint to see if it is helping or hindering the employee work. A few tips from our experience over the past decade on remote working are - start with a strategy that puts employees first; simplify IT consumption to provide a faster way for employees to consume IT; incorporate security as an integrated part of business strategy and last but not the least, communicate consistently with employees and stakeholders.

The combination of the company’s current technology know-how including security infrastructure, as well as the HR approaches, will strike the right balance they need to help their customers and themselves in running the business smoothly.

Can enterprise grade security be offered at home? If not, why not, if yes, what will be the costs and long term risks?<\/strong>
Security needs to be connected to the people, processes, and technologies behind any organization. This means that any business should be able to operate securely from anywhere, irrespective of the location. What organizations need to do is to enable secure collaboration and communication tools. These tools can be used anywhere, anytime on any device and they will provide effective capabilities for conferencing and collaboration whether in the office, at home, or on the go.

We do not compromise security for ease of use. In fact, for all activities involving accessing or sharing sensitive data, we require our remote employees to use the Dell Technologies VPN when working outside of the office, even when on their home network.

The investments in these technologies and security tools do come at a certain cost. However, these will benefit the organizations in the long term, to achieve their future vision, securely.

WFH looks like an easy opportunity for hackers, data fraud etc.? How do you ensure overall security?<\/strong>
With remote working being enforced at a scale we have never experienced before the cybersecurity challenges have grown exponentially. Each of us has a responsibility in keeping our virtual environments secure.

It is important to follow a good security hygiene, such as keeping systems and applications up to date, always using VPN, keeping work data on work devices, updating passwords and never using the same one for multiple apps or devices.

Moreover, at Dell Technologies, the safety and well-being of our team members, customers, partners and the community in which we work and live has always been and will continue to be our top priority. Some of the steps that we undertook in this regard were activation of corporate crisis management teams (CMT) to collaborate, assess and respond to team members; mobilization of remote workforce by providing flexibility to all the employees to choose the work style that best fits their needs; educating the team members about the importance of health and safety, basis WHO guidelines and digital enablement through modern operating models with the help of cybersecurity, infrastructure and team member experience teams.

Dell Technologies followed WFH, even in pre Covid days. How did it work?<\/strong>
We began permitting remote working globally since 2009 with our Connected Workplace program, to give our employees the flexibility to choose the work style that best balances their professional and personal commitments. In fact, prior to this current situation, approximately a quarter of our entire workforce was already working from home.

But more than just a policy, our Connected Workplace Program was more about a change in how we think about work, where work is not anchored to one place and time and instead is focused on outcomes. This program had a positive impact on our business, our approach to talent acquisition and our environmental footprint. Moreover, in 2013, we established our 2020 goal to enable 50% of our workforce to work flexibly. However, we had already surpassed this goal with approximately 65% of our team members leveraging work flexibility in their jobs, prior to the current situation.
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企业必须专注于安全智能化,自动化和内置一切:阿洛克Ohrie,戴尔

“. .为企业更好地保护他们的数据与外部威胁,他们需要保持数据安全所有决策的核心,“阿洛克Ohrie说,主席兼董事总经理戴尔技术印度。

雪莱辛格
  • 更新2020年5月25日09:09点坚持

在几小时内数以百万计的员工在印度公司从办公室工作转向家庭。到目前为止,这工作很好地与积极成果提高生产率。然而,威胁网络攻击织机大攻击,黑客可以目标的面积增加了。

有些公司如戴尔技术提供在家工作(亲密)选项,有管理经验远程的劳动力即使在pre-Covid 19倍。在电子邮件采访中阿洛克Ohrie主席兼董事总经理,戴尔技术印度讨论了亲密,安全问题等等。编辑摘录:

广告
有多少员工在家工作。你打算让他们在家工作即使解除封锁?
目前在印度,我们整个劳动力在家工作。事实上,戴尔技术支持一个灵活的工作环境,这是我们组织DNA的一部分。因此,在家工作在当前情况下,感觉就像我们的早期文化的延伸,我们都采用了技术与我们的团队和客户保持联系。

我们明白过渡回到网站可能有挑战,但我们认为这是一个机会进一步改造和重新定义工作。事实上,我们现在专注于连接工作场所2.0,我们相信未来的工作。我们有必要的基础设施,我们有充分的准备,支持灵活的工作环境在一个正在进行的基础上。

在家工作的安全影响是什么(亲密)——与数千名员工在各种公司从家里工作吗?
而企业适应远程工作,确保公司员工的安全,这迅速过渡到新的工作文化有着无数的影响。

组织面临的最大障碍之一是使员工生产力从任何地方在安全的前提下。这是由于规模和大小的远程工作文化,导致增加关键任务数据的流动,这本身已经成为网络犯罪的滋生地和黑客。如果我们看看我们周围的生态系统,网络攻击的数量在印度公司在过去几周已经翻了一倍,根据最近的普华永道2020年的研究。

广告
因此,企业要更好地保护他们的数据与外部威胁,他们需要保证数据安全的核心决策。他们需要先看整体的安全方法,或者我们,在戴尔技术叫“安全转换”。这意味着所有企业需要关注安全智能化,自动化,建在一切,无处不在。这将使他们采取更好的明智的决定,这将帮助他们提供可预测的业务成果。

你不得不把员工从办公室到房屋交付服务全球客户。你是如何降低风险?
对我们所有人在戴尔技术,远程工作的旅程开始了十多年前。它在我们的DNA是根深蒂固的。以确保我们的业务功能仍不间断,我们完全启用所有员工能够满足所有客户的需求。迈克尔·戴尔(说,“我们的客户总是会记得我们如何对待他们,帮助他们在危机”。因此,即使在当前时间,我们经常与客户沟通以理解他们的需求和要求,帮助他们确保平稳操作。

毕竟,现代劳动力是一个连接的劳动力。查看当前形势下,毫无疑问,它需要一个数字工作场所,个性化的团队成员经验和简化消费,确保完成安全减轻外部威胁。

亲密可以成为一个可行的,长期的选择吗?如果是这样的话,这将需要改变使什么?
我认为在家工作从长远角度可以是一个可行的选择。事实上,正如之前提到的,远程工作一直是多年来为我们的旅程。

已成为组织相关的是评估他们现有技术足迹是否帮助或阻碍员工的工作。一些小技巧从我们的经验在过去的十年中在远程工作,开始把员工第一的策略;简化它消费消费为员工提供一种更快的方式;把安全作为一个集成的业务策略的一部分,最后但不是最少,始终与员工和利益相关者沟通。

结合公司现有技术的技术包括安全基础设施,以及人力资源的方法,将他们需要帮助他们的客户找到合适的平衡点,在业务顺利运行。

可以提供国内企业等级安全吗?如果没有,为什么不呢,如果是,长期的成本和风险是什么?
安全需要连接到人、流程和技术在任何组织。这意味着任何业务应该能够安全地从任何地方,无论位置。组织需要做什么是使安全合作和沟通工具。随时随地可以使用这些工具在任何设备,他们将提供有效的会议和协作能力是否在办公室,在家里,或者去。

为了便于使用,我们不影响安全性。事实上,对于所有活动涉及访问或共享敏感数据,我们需要远程员工使用VPN的戴尔技术办公室外的工作时,即使在他们的家庭网络。

这些技术和安全的投资工具做一定的代价。然而,这些将有利于组织从长远来看,要实现他们的未来愿景,安全。

亲密看起来像一个简单的黑客,机会数据欺诈等等?你如何确保总体安全?
在规模与远程工作被执行之前我们从未经历过的网络安全挑战也呈指数级增长。我们每个人都有责任保持虚拟环境安全。

遵循良好的安全卫生是很重要的,如使系统和应用程序保持最新,总是使用VPN,保持工作数据设备,更新密码,不要使用相同的多个应用程序或设备。

此外,在戴尔的技术,我们的团队成员的安全和幸福,客户、合作伙伴和我们的社区工作和生活一直是并将继续是我们的首要任务。的一些步骤,我们在这方面进行了激活企业危机管理团队(CMT)合作,评估和应对团队成员;动员的远程员工通过为所有的员工提供灵活选择最适合他们的需求的工作作风;让团队成员了解健康和安全的重要性,通过现代操作指南和数字实现基础模型在网络的帮助下,基础设施和团队成员经验的团队。

戴尔技术亲密,即使在pre Covid天。它是怎么工作的?
我们开始允许远程工作自2009年以来,在全球范围内与我们联系工作计划,给我们的员工灵活地选择最佳平衡他们的专业的工作作风和个人承诺。事实上,在此之前现状,大约四分之一的我们整个劳动力已经在家工作。

但不仅仅是一个政策,我们的连接工作计划是更多关于改变我们如何看待工作,工作不固定一个地方和时间,而重点是结果。这个程序有一个积极的影响我们的业务,我们的人才获取方式和环境足迹。此外,在2013年,我们建立了2020年目标,使50%的劳动力工作灵活。然而,我们已经超过了这一目标与大约65%的我们的团队成员利用灵活的工作,工作前现状。

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In a matter of hours millions of employees across India Inc shifted work from offices to homes. So far, this has worked out well with positive outcomes like increased productivity. Yet the threat of cyber attacks<\/a> looms large as the area of attack that hackers can target has increased.

There are companies like Dell Technologies which have been offering Work From Home (
WFH<\/a>) options for long and have experience of managing remote workforces<\/a> even in pre-Covid 19 times. In an e-mail interview Alok Ohrie<\/a>, President & Managing Director, Dell Technologies India<\/a> discusses WFH, security issues and more. Edited excerpts:

How many of your employees are working from home at present. Do you plan to have them working from home even after lockdown is lifted?<\/strong>
Currently in India, our entire workforce is working from home. In fact, Dell Technologies has been championing a flexible work environment and this is part of our organization DNA. Hence, working from home given the current scenario, feels like an extension of our earlier culture, as we all have adopted technology to stay connected with our teams and customers.

We understand that the transition back to site might have challenges, but we see this as an opportunity to further reinvent and redefine work. In fact, we are now focusing on Connected Workplaces 2.0 which we believe is the future of work. We have the required infrastructure in place, and we are fully prepared to support flexible work environment on an ongoing basis.

What are the security implications of Work From Home (WFH) -- with thousands of employees across various companies working from their homes?<\/strong>
While businesses are adapting to working remotely to ensure safety of their employees, this swift transition to new work culture has myriad implications.

One of the biggest hurdles that the organizations are facing right now is enabling employee productivity from anywhere without compromising on security. This is due to the sheer scale and magnitude of the remote work culture, which has led to an increase in the flow of mission-critical data, which itself has become a breeding ground for cyber criminals and hackers. If we look at the ecosystem around us, the number of cyber-attacks on Indian companies in the past few weeks has doubled, according to a recent PwC 2020 study.

Hence, for businesses to be in a better position to safeguard their data against external threats, they would need to keep data security at the core of all decisions. They need to start by looking at a holistic approach to security, or what we, at Dell Technologies call ‘Security Transformation’. What this means is that all businesses need to focus on security which is intelligent, automated and built in to everything, everywhere. This will enable them to take better informed decisions, which will help them deliver predictable business outcomes.

You have had to move employees from offices to homes to deliver services to your global customers. How did you mitigate risks?<\/strong>
For all of us at Dell Technologies, the journey of remote working started more than a decade ago. It is ingrained in our DNA. To ensure our business function remains uninterrupted, we have fully enabled all our employees to be able to meet the needs of all our customers. As Michael Dell (said - “our customers are always going to remember us for how we treated them and helped them during a crisis”. Thus, even during these current times, we are constantly engaging with our customers to understand their needs and requirements and aid them in ensuring smooth operations.

After all, a modern workforce is a connected workforce. Looking at the current situation, there is no doubt that it requires a digital workplace, personalized team member experience and simplified IT consumption all the time, to ensure complete security to mitigate any external threats.

Can WFH become a viable, long term option? If so, what will need to change to enable this?<\/strong>
I believe work from home can be a viable option from a long-term perspective. In fact, as earlier mentioned, remote working has been a multi-year journey for us.

What has become pertinent for organizations is to assess their current technology footprint to see if it is helping or hindering the employee work. A few tips from our experience over the past decade on remote working are - start with a strategy that puts employees first; simplify IT consumption to provide a faster way for employees to consume IT; incorporate security as an integrated part of business strategy and last but not the least, communicate consistently with employees and stakeholders.

The combination of the company’s current technology know-how including security infrastructure, as well as the HR approaches, will strike the right balance they need to help their customers and themselves in running the business smoothly.

Can enterprise grade security be offered at home? If not, why not, if yes, what will be the costs and long term risks?<\/strong>
Security needs to be connected to the people, processes, and technologies behind any organization. This means that any business should be able to operate securely from anywhere, irrespective of the location. What organizations need to do is to enable secure collaboration and communication tools. These tools can be used anywhere, anytime on any device and they will provide effective capabilities for conferencing and collaboration whether in the office, at home, or on the go.

We do not compromise security for ease of use. In fact, for all activities involving accessing or sharing sensitive data, we require our remote employees to use the Dell Technologies VPN when working outside of the office, even when on their home network.

The investments in these technologies and security tools do come at a certain cost. However, these will benefit the organizations in the long term, to achieve their future vision, securely.

WFH looks like an easy opportunity for hackers, data fraud etc.? How do you ensure overall security?<\/strong>
With remote working being enforced at a scale we have never experienced before the cybersecurity challenges have grown exponentially. Each of us has a responsibility in keeping our virtual environments secure.

It is important to follow a good security hygiene, such as keeping systems and applications up to date, always using VPN, keeping work data on work devices, updating passwords and never using the same one for multiple apps or devices.

Moreover, at Dell Technologies, the safety and well-being of our team members, customers, partners and the community in which we work and live has always been and will continue to be our top priority. Some of the steps that we undertook in this regard were activation of corporate crisis management teams (CMT) to collaborate, assess and respond to team members; mobilization of remote workforce by providing flexibility to all the employees to choose the work style that best fits their needs; educating the team members about the importance of health and safety, basis WHO guidelines and digital enablement through modern operating models with the help of cybersecurity, infrastructure and team member experience teams.

Dell Technologies followed WFH, even in pre Covid days. How did it work?<\/strong>
We began permitting remote working globally since 2009 with our Connected Workplace program, to give our employees the flexibility to choose the work style that best balances their professional and personal commitments. In fact, prior to this current situation, approximately a quarter of our entire workforce was already working from home.

But more than just a policy, our Connected Workplace Program was more about a change in how we think about work, where work is not anchored to one place and time and instead is focused on outcomes. This program had a positive impact on our business, our approach to talent acquisition and our environmental footprint. Moreover, in 2013, we established our 2020 goal to enable 50% of our workforce to work flexibly. However, we had already surpassed this goal with approximately 65% of our team members leveraging work flexibility in their jobs, prior to the current situation.
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