\n
\nUnder the rule, mobile users will get a compensation of Re 1 for every dropped call from January 1 but it will be limited to a maximum three dropped calls in a day.
\n
\nHowever, the compensation will be given only if the call drop takes place due to the calling party's network and not because of the receiving operator's network.
\n
The Telecom Regulatory Authority of India (TRAI) has said that telecom operators<\/a> from whose network call is originated will have to compensate customer if the call gets disconnected because of fault in its network.
\n
\n\"If a call drop happens because of the network, than compensation has to be given,\" TRAI Secretary Sudhir Gupta said.
\n
\nHe, however, added the compensation will be paid only when the call drop happened due to the calling party's network and not on the receiving operator's network.
\n
\nRajya Sabha MP Rajeev Chandrasekhar appreciated the move and said this is the first time the regulator and government are addressing the issue of consumer rights.
\n
\n\"For all these years, policies and regulations were in favour of telecom companies and there was little or no attention paid to the interests of consumers,\" he said.
\n
\nWhile the industry has raised question on feasibility of its execution under their telecom licences rules, experts feel the rule will not benefit customers in a big way.
\n
\"The monetary benefits to consumers from the regulation may not be huge; but implementing it will be a challenge. Moreover, despite the heavy operator investments<\/a> on acquiring spectrum, insufficient tower infrastructure to cater to the ever rising demand is leading to poor quality of service and call drops,\" Ernst & Young India Global Telecommunications Leader Prashant Singhal said.
\n
\nAn NGO, Telecom Watchdog, said that the issue has been decided in favour of the operators, not the consumers, as is being made out.
\n
The NGO Secretary Anil Kumar<\/a> said that it will be very difficult to verify fault in the network and \"practically consumers will not get any compensation. Over one year period, such compensation will not be more than Rs 10 crore across India for one operator\".
\n
\nIndustry body Cellular Operators Association of India, however, estimates that even half of subscriber base in the country reports this problem then outflow for industry will be to the tune of Rs 150 crore per day.
\n
\nCOAI Director General Rajan S Mathews expressed disappointment on the regulation and called it diversion from real issues that are responsible for call drops.
\n
\n\"How can you expect to resolve the call drop problem with local authorities sealing mobile towers? Nearly 350 towers have been sealed in Delhi in the last three weeks and 100 in Mumbai in the last 4-5 months.\" he asked.
\n
\nHe also said licence conditions do not mandate operators to provide 100 per cent coverage and also inside buildings.
\n
\n\"Even the licence doesn't require me to provide 100 per cent coverage so if call drops happen on the uncovered areas. Why should I be penalised. Why should an operator compensate if call drop happens inside building?\" he added.\n\n<\/body>","next_sibling":[{"msid":49426349,"title":"Telecom operators term call drop penalty 'harsh', may take legal route to fight government","entity_type":"ARTICLE","link":"\/news\/policy\/telecom-operators-term-call-drop-penalty-harsh-may-take-legal-route-to-fight-government\/49426349","category_name":null,"category_name_seo":"policy"}],"related_content":[],"msid":49426371,"entity_type":"ARTICLE","title":"Call drops: Experts find loopholes in Trai compensation norms","synopsis":"Experts have raised concerns over the implementation of telecom regulator Trai's new rules regarding the compensation to consumers for call drops.","titleseo":"policy\/call-drops-experts-find-loopholes-in-trai-compensation-norms","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2015-10-17 08:18:49","lastupd":"2015-10-17 08:20:03","breadcrumbTags":["policy","TRAI","investments","Telecom operators","Anil Kumar","call drops"],"secinfo":{"seolocation":"policy\/call-drops-experts-find-loopholes-in-trai-compensation-norms"}}" data-authors="[" "]" data-category-name="Policy" data-category_id="19" data-date="2015-10-17" data-index="article_1">
新德里:专家感到担忧的电信监管机构的实现火车关于赔偿消费者的新规则叫滴。
根据规则,手机用户将得到补偿的再保险1每一个通话掉线从1月1日,但仅限于一天最多三个通话中断。
然而,补偿将只有在叫下降发生由于主叫用户的网络,而不是因为获得运营商的网络。
印度电信管理部门(火车)说电信运营商从网络调用的起源将不得不赔偿客户如果调用断开时会因为在其网络故障。
“如果一个叫下降是因为网络的,必须给予比补偿,“火车秘书Sudhir古普塔说。
然而,他补充说补偿将只有当调用下降发生由于主叫用户的网络,而不是接收运营商的网络上。
Rajya Sabha议员Rajeev钱德拉塞卡此举表示赞赏,称这是第一次的监管机构和政府解决消费者权益的问题。
“所有这些年来,政策法规支持电信公司有很少或没有注意到消费者的利益,”他说。
虽然整个行业都提高了其执行的可行性的问题根据他们的电信牌照规定,专家认为规则的客户在很大程度上也没有好处。
“监管货币收益的消费者可能不会是巨大的;但实现,这将是一个挑战。此外,尽管沉重的运营商投资收购,塔基础设施来满足不断上升的需求不足是导致贫穷和调用的服务质量下降,“印度安永(Ernst & Young)全球电信领导Prashant Singhal说。
一个非政府组织,电信监管机构表示,这个问题已经决定支持的运营商,而不是消费者,被制成。
非政府组织部长阿尼尔•库马尔说,这将是非常困难的来验证网络中的故障,“实际上消费者不会得到任何补偿。在一年的时期,这样的赔偿将不超过10卢比在印度一个运营商”。
然而,行业组织印度手机运营商协会估计,甚至一半的订户基地国家报告这个问题然后流出工业将是每天150卢比。
COAI总经理Rajan年代Mathews表示失望的监管和称之为偏离实际问题负责叫滴。
“你怎么能期待与当地政府解决呼叫下降问题密封移动塔呢?近350塔已经被密封在德里在过去三周和100年在孟买的4 - 5个月。”他问道。
他还说许可证条件不要求运营商提供100%的覆盖率和建筑物内。
“即使是牌照不需要我提供100%的覆盖率如果电话滴发生在发现的地区。为什么我要被处罚。为什么经营者赔偿如果调用发生在建筑物?”他补充道。
根据规则,手机用户将得到补偿的再保险1每一个通话掉线从1月1日,但仅限于一天最多三个通话中断。
然而,补偿将只有在叫下降发生由于主叫用户的网络,而不是因为获得运营商的网络。
印度电信管理部门(火车)说电信运营商从网络调用的起源将不得不赔偿客户如果调用断开时会因为在其网络故障。
“如果一个叫下降是因为网络的,必须给予比补偿,“火车秘书Sudhir古普塔说。
然而,他补充说补偿将只有当调用下降发生由于主叫用户的网络,而不是接收运营商的网络上。
Rajya Sabha议员Rajeev钱德拉塞卡此举表示赞赏,称这是第一次的监管机构和政府解决消费者权益的问题。
“所有这些年来,政策法规支持电信公司有很少或没有注意到消费者的利益,”他说。
虽然整个行业都提高了其执行的可行性的问题根据他们的电信牌照规定,专家认为规则的客户在很大程度上也没有好处。
“监管货币收益的消费者可能不会是巨大的;但实现,这将是一个挑战。此外,尽管沉重的运营商投资收购,塔基础设施来满足不断上升的需求不足是导致贫穷和调用的服务质量下降,“印度安永(Ernst & Young)全球电信领导Prashant Singhal说。
一个非政府组织,电信监管机构表示,这个问题已经决定支持的运营商,而不是消费者,被制成。
非政府组织部长阿尼尔•库马尔说,这将是非常困难的来验证网络中的故障,“实际上消费者不会得到任何补偿。在一年的时期,这样的赔偿将不超过10卢比在印度一个运营商”。
然而,行业组织印度手机运营商协会估计,甚至一半的订户基地国家报告这个问题然后流出工业将是每天150卢比。
COAI总经理Rajan年代Mathews表示失望的监管和称之为偏离实际问题负责叫滴。
“你怎么能期待与当地政府解决呼叫下降问题密封移动塔呢?近350塔已经被密封在德里在过去三周和100年在孟买的4 - 5个月。”他问道。
他还说许可证条件不要求运营商提供100%的覆盖率和建筑物内。
“即使是牌照不需要我提供100%的覆盖率如果电话滴发生在发现的地区。为什么我要被处罚。为什么经营者赔偿如果调用发生在建筑物?”他补充道。
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