MUMBAI\/NEW DELHI: The telecom regulator’s crackdown on call drops should have led to better quality all round but the price wars<\/a> that have resulted in cheaper rates appear to have led to a worsening in the situation of late, especially in urban areas. Executives and experts say it may take a few years for things to improve. 孟买和新德里:电信监管机构的打击电话滴应该导致更好的质量但是四周价格战导致了更便宜的利率似乎导致情况恶化,尤其是在城市地区。高管和专家说可能需要几年的东西来改善。
\n
Amid the surge in demand for higher revenue-generating data services<\/a>, financially stressed telcos<\/a> are dedicating more resources, including voice bandwidth, toward mobile internet or combining that with voice, they said. Moreover, ongoing consolidation means overlapping sites are being shut down, leading to existing cell sites getting overloaded. Tower companies such as GTL Infrastructure alleged that carriers aren’t paying enough for maintenance of towers amid a cash crunch, exacerbating the situation.
But RS Sharma, chairman of the Telecom Regulatory Authority of India (Trai<\/a>), said this can’t be a justification.
\n
\n“There can be no excuse for call drops,” Sharma told ET. “There's no doubt that the responsibility to improve levels of call drops lies with the operators.”
\n
\nALSO READ: TRAI to telcos: Submit network data under new call drop rules<\/a><\/strong>
\n
\nWith pricing stability expected to take another two years or so, an improvement in service quality could be that long in coming. By then it’s expected that cash flows will improve along with the end of the ongoing consolidation phase that was hastened by the entry of Reliance Jio Infocomm a year ago with free voice for life and low data prices.
\n
\nA Department of Telecom survey through automated calls though has found around 8 per cent reduction in call drop complaints over the last 10 months to October 31.
\n
\nExecutives and analysts told ET that poor coverage remains a bane with some warning that the situation may get worse.
\n![\"\"](\"\/\/www.iser-br.com\/Themes\/Release\/images\/responsive\/ettelecom-default.jpg\")
\n“Industry<\/a> is going through a peculiar phase with multiple technologies, limited funding and need of fiberisation-linked right of way (ROW) and there is need for more towers,” said Prashant Singhal, emerging markets TMT (technology media telecom) leader at consultancy firm EY. “Within the next two years though, there should be improvement.”
\n
Users have been beleaguered by poor call quality<\/a> for several years. Trai recently prescribed a new set of rules to measure quality of service and the first data are to be submitted in January. Before that, telcos need to submit network-related data in line with these rules. Companies face a penalty of up to Rs 10 lakh per circle per quarter for violations.
\n
\nBharti Airtel, Vodafone India and Idea Cellular, the top three telecom providers in that order, didn’t respond to queries on worsening call quality. Neither did Jio and smaller operator Aircel. Vodafone India and Idea are in the midst of merging their operations and will become the No. 1 once that process is complete. Apart from this, Bharti Airtel is acquiring Telenor India as well as Tata Teleservices’ consumer mobile business.
\n
\nTo be sure, Bharti Airtel recently raised capital expenditure for this fiscal year by Rs5,000 crore to Rs25,000 crore to expand its 4G network, while Jio’s network is almost brand new. Vodafone and Idea have more modest capex plans amid their ongoing merger, analysts said.
\n
\nRajan Mathews, director general of the Cellular Operations Association of India (COAI) lobby group, blamed the poor connectivity on insufficient towers. Some of this is related to local resistance.
\n
\nALSO READ: Call drop complaints reduce by 8% in last 10 months: Sinha<\/a><\/strong>
\n
\n“It is an ongoing challenge and we have had major problems getting approvals in time from various municipalities to put up towers,” said Mathews.
\n
\nThe problem is acute in urban areas where the towers are either too close to each other or too sparse.
\n
\nAnalysts said India’s older operators had bought airwaves such as 900 Mhz, 1800 Mhz and 2100 Mhz–historically used for 2G and 3G--for voice calls. But with the rise in data usage and tariffs with free calls, these airwaves are increasingly being used for 4G. The ones still being used for 3G are increasingly carrying both voice and data, straining the system. Investments in 2G have almost stopped.
\n
\n“The transition process (to 4G from 2G and 3G) is very painful--it could lead to a lot of call drops,” said the senior executive cited above. “The changes are on the ground level, lot of base stations get changed, and network stabilisation can take up to a year.”
\n
\nThe current system can’t cope with the rising number of users, as some companies look to compete by offering freebies.
\n
\n“Call drops and reduced data throughput are due to lack of adequate cell sites and network infrastructure deployed by telecom operators,” said a spokesperson at GTL Infrastructure.
\n
\n“With the onset of 4G, the cell sizes are technically shrinking. In reality however, network strengthening is not happening due to lack of investments by operators. In present times, certain telecom operators withdrawing their networks are shutting sites leading to users facing sudden network outages,\" the spokesperson added.
\n
\nTower companies Indus Towers, Bharti Infratel and American Tower Corp. didn’t respond to queries.<\/p><\/body>","next_sibling":[{"msid":62137857,"title":"Airtel deposits 'interim penalty' of Rs 2.5 cr with UIDAI","entity_type":"ARTICLE","link":"\/news\/airtel-deposits-interim-penalty-of-rs-2-5-cr-with-uidai\/62137857","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":62143190,"entity_type":"ARTICLE","title":"Call drops still a bane, mainly for urban India","synopsis":"Amid the surge in demand for higher revenue-generating data services, financially stressed telcos are dedicating more resources, including voice bandwidth, toward mobile internet or combining that with voice.","titleseo":"telecomnews\/call-drops-still-a-bane-mainly-for-urban-india","status":"ACTIVE","authors":[{"author_name":"Gulveen Aulakh","author_link":"\/author\/19656\/gulveen-aulakh","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/19656.cms?width=100&height=100","author_additional":{"thumbsize":true,"msid":19656,"author_name":"Gulveen Aulakh","author_seo_name":"gulveen-aulakh","designation":"Assistant Editor","agency":false}},{"author_name":"Devina Sengupta","author_link":"\/author\/479212895\/devina-sengupta","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479212895.cms?width=100&height=100","author_additional":{"thumbsize":false,"msid":479212895,"author_name":"Devina Sengupta","author_seo_name":"devina-sengupta","designation":"Senior Assistant Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2017-12-20 08:23:02","lastupd":"2017-12-20 08:28:33","breadcrumbTags":["call quality","TRAI","price wars","data services","Telcos","industry"],"secinfo":{"seolocation":"telecomnews\/call-drops-still-a-bane-mainly-for-urban-india"}}" data-authors="[" gulveen aulakh","devina sengupta"]" data-category-name="" data-category_id="" data-date="2017-12-20" data-index="article_1">
在高盈利的需求激增数据服务,经济压力电信公司投入更多的资源,包括语音的带宽,对移动互联网或与声音结合,他们说。此外,正在进行的整合意味着重叠的网站被关闭,导致现有单元网站过载。塔GTL基础设施等公司声称,运营商的维护不够支付塔由于现金短缺,加剧了这种情况。
但RS沙玛,印度电信监管机构主席火车),说这不能成为理由。
“没有借口叫滴,”Sharma告诉ET。“毫无疑问,责任提高水平的叫滴在于运营商。”
还读:火车到电信公司:提交网络数据在新调用规则
与价格稳定将耗时两年左右,服务质量的改善可能是长在未来。那时预计现金流将改善以及最后的整合阶段,加速了的依赖Jio Infocomm一年前终身免费的语音和数据价格较低。
电信部门调查通过自动调用虽然已经发现约8%下降减少电话投诉在过去10个月,10月31日。
高管和分析师告诉ET,可怜的报道仍然是一个祸害一些警告说,情况可能会更糟。
”行业与多个技术正在经历一个特殊的阶段,资金有限,需要fiberisation-linked权(行)和需要更多的塔,“Prashant Singhal说,新兴市场TMT(技术媒体电信)负责人咨询公司)等等。“在接下来的两年里,应该有改善。”
用户已经被可怜的围攻通话质量好几年了。火车最近规定一套新的规则来衡量服务质量和第一个数据是1月份提交。在此之前,电信公司需要提交网络相关数据符合这些规则。公司面临着一个点球的Rs 10每季度每圈十万的违规行为。
Bharti Airtel,沃达丰印度和细胞,三大电信服务提供商的秩序,没有回复查询通话质量恶化。也没有Jio和较小的运营商Aircel。沃达丰印度和思想正处在合并业务和将成为1号一旦完成这一过程。除此之外,Bharti Airtel收购Telenor印度塔塔电信业务的消费者移动业务。
可以肯定的是,Bharti Airtel Rs5,000最近提高了本财政年度资本支出的卢比,Rs25,000卢比的扩大其4 g网络,虽然Jio网络几乎是全新的。沃达丰(Vodafone)和想法有更温和的资本支出计划在他们正在进行合并,分析师表示。
Rajan马修斯,印度移动运营协会总干事(COAI)游说团体,穷人连通性归咎于塔不足。一些当地阻力有关。
还读:电话投诉下降在最后10个月:减少了8%
“这是一个持续的挑战,我们有重大问题及时得到批准从不同的城市,塔,”马修斯说。
问题是在城市地区急性塔身彼此太接近或过于稀疏。
分析人士说,印度的老运营商900 Mhz等买了电视,1800 Mhz和2100年Mhz-historically 2 g和3 g,用于语音通话。但随着数据使用和关税免费电话,这些电波越来越被用于4 g。那些仍然被用于3 g越来越带语音和数据,系统紧张。在2 g的投资几乎停止了。
“过渡过程(从2 g和3 g, 4 g)是非常痛苦的,它会导致很多的下降,“上面引用的高管说。“地面上的变化,大量的基站得到改变,和网络稳定需要一年的时间。”
当前系统无法应付越来越多的用户,一些公司通过提供免费的竞争。
“电话和简化数据吞吐量下降是由于缺乏足够的细胞由电信运营商部署网站和网络基础设施,”一位发言人说GTL基础设施。
“4 g的发病,细胞大小在技术上减少。然而,在现实的网络加强没有发生由于缺乏投资运营商。在当今时代,某些电信运营商撤回他们的网络关闭网站导致用户面对突然网络中断,”这位发言人补充道。
印度塔塔公司,鼓吹和美国塔公司没有对此事作出回应。
MUMBAI\/NEW DELHI: The telecom regulator’s crackdown on call drops should have led to better quality all round but the price wars<\/a> that have resulted in cheaper rates appear to have led to a worsening in the situation of late, especially in urban areas. Executives and experts say it may take a few years for things to improve.
\n
Amid the surge in demand for higher revenue-generating data services<\/a>, financially stressed telcos<\/a> are dedicating more resources, including voice bandwidth, toward mobile internet or combining that with voice, they said. Moreover, ongoing consolidation means overlapping sites are being shut down, leading to existing cell sites getting overloaded. Tower companies such as GTL Infrastructure alleged that carriers aren’t paying enough for maintenance of towers amid a cash crunch, exacerbating the situation.
But RS Sharma, chairman of the Telecom Regulatory Authority of India (Trai<\/a>), said this can’t be a justification.
\n
\n“There can be no excuse for call drops,” Sharma told ET. “There's no doubt that the responsibility to improve levels of call drops lies with the operators.”
\n
\nALSO READ: TRAI to telcos: Submit network data under new call drop rules<\/a><\/strong>
\n
\nWith pricing stability expected to take another two years or so, an improvement in service quality could be that long in coming. By then it’s expected that cash flows will improve along with the end of the ongoing consolidation phase that was hastened by the entry of Reliance Jio Infocomm a year ago with free voice for life and low data prices.
\n
\nA Department of Telecom survey through automated calls though has found around 8 per cent reduction in call drop complaints over the last 10 months to October 31.
\n
\nExecutives and analysts told ET that poor coverage remains a bane with some warning that the situation may get worse.
\n
\n“Industry<\/a> is going through a peculiar phase with multiple technologies, limited funding and need of fiberisation-linked right of way (ROW) and there is need for more towers,” said Prashant Singhal, emerging markets TMT (technology media telecom) leader at consultancy firm EY. “Within the next two years though, there should be improvement.”
\n
Users have been beleaguered by poor call quality<\/a> for several years. Trai recently prescribed a new set of rules to measure quality of service and the first data are to be submitted in January. Before that, telcos need to submit network-related data in line with these rules. Companies face a penalty of up to Rs 10 lakh per circle per quarter for violations.
\n
\nBharti Airtel, Vodafone India and Idea Cellular, the top three telecom providers in that order, didn’t respond to queries on worsening call quality. Neither did Jio and smaller operator Aircel. Vodafone India and Idea are in the midst of merging their operations and will become the No. 1 once that process is complete. Apart from this, Bharti Airtel is acquiring Telenor India as well as Tata Teleservices’ consumer mobile business.
\n
\nTo be sure, Bharti Airtel recently raised capital expenditure for this fiscal year by Rs5,000 crore to Rs25,000 crore to expand its 4G network, while Jio’s network is almost brand new. Vodafone and Idea have more modest capex plans amid their ongoing merger, analysts said.
\n
\nRajan Mathews, director general of the Cellular Operations Association of India (COAI) lobby group, blamed the poor connectivity on insufficient towers. Some of this is related to local resistance.
\n
\nALSO READ: Call drop complaints reduce by 8% in last 10 months: Sinha<\/a><\/strong>
\n
\n“It is an ongoing challenge and we have had major problems getting approvals in time from various municipalities to put up towers,” said Mathews.
\n
\nThe problem is acute in urban areas where the towers are either too close to each other or too sparse.
\n
\nAnalysts said India’s older operators had bought airwaves such as 900 Mhz, 1800 Mhz and 2100 Mhz–historically used for 2G and 3G--for voice calls. But with the rise in data usage and tariffs with free calls, these airwaves are increasingly being used for 4G. The ones still being used for 3G are increasingly carrying both voice and data, straining the system. Investments in 2G have almost stopped.
\n
\n“The transition process (to 4G from 2G and 3G) is very painful--it could lead to a lot of call drops,” said the senior executive cited above. “The changes are on the ground level, lot of base stations get changed, and network stabilisation can take up to a year.”
\n
\nThe current system can’t cope with the rising number of users, as some companies look to compete by offering freebies.
\n
\n“Call drops and reduced data throughput are due to lack of adequate cell sites and network infrastructure deployed by telecom operators,” said a spokesperson at GTL Infrastructure.
\n
\n“With the onset of 4G, the cell sizes are technically shrinking. In reality however, network strengthening is not happening due to lack of investments by operators. In present times, certain telecom operators withdrawing their networks are shutting sites leading to users facing sudden network outages,\" the spokesperson added.
\n
\nTower companies Indus Towers, Bharti Infratel and American Tower Corp. didn’t respond to queries.<\/p><\/body>","next_sibling":[{"msid":62137857,"title":"Airtel deposits 'interim penalty' of Rs 2.5 cr with UIDAI","entity_type":"ARTICLE","link":"\/news\/airtel-deposits-interim-penalty-of-rs-2-5-cr-with-uidai\/62137857","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":62143190,"entity_type":"ARTICLE","title":"Call drops still a bane, mainly for urban India","synopsis":"Amid the surge in demand for higher revenue-generating data services, financially stressed telcos are dedicating more resources, including voice bandwidth, toward mobile internet or combining that with voice.","titleseo":"telecomnews\/call-drops-still-a-bane-mainly-for-urban-india","status":"ACTIVE","authors":[{"author_name":"Gulveen Aulakh","author_link":"\/author\/19656\/gulveen-aulakh","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/19656.cms?width=100&height=100","author_additional":{"thumbsize":true,"msid":19656,"author_name":"Gulveen Aulakh","author_seo_name":"gulveen-aulakh","designation":"Assistant Editor","agency":false}},{"author_name":"Devina Sengupta","author_link":"\/author\/479212895\/devina-sengupta","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479212895.cms?width=100&height=100","author_additional":{"thumbsize":false,"msid":479212895,"author_name":"Devina Sengupta","author_seo_name":"devina-sengupta","designation":"Senior Assistant Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2017-12-20 08:23:02","lastupd":"2017-12-20 08:28:33","breadcrumbTags":["call quality","TRAI","price wars","data services","Telcos","industry"],"secinfo":{"seolocation":"telecomnews\/call-drops-still-a-bane-mainly-for-urban-india"}}" data-news_link="//www.iser-br.com/news/call-drops-still-a-bane-mainly-for-urban-india/62143190">
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