As a part of its expansion plans in the national market, the company aims to increase its market footprint to create new business opportunities and new ventures\/collaborations.
CloudConnect<\/a> will be offering business call management platform with a Unified Cloud-based Communication Solutions, CRM<\/a> (customer relationship management) Integration with telephony using programmable APIs (application programming interface) and calls and administration access to the platform in the domestic as well as international market.
The DoT license<\/a> provides the CloudConnect the first mover advantage through remote and distributed office set up, live call monitoring, web based integrated receptionist console, queue and campaign management system, abandoned call management system, advanced dashboards and call detail report and admin and agent portal.
Vidhu Nautiyal, co-founder and chief revenue officer, CloudConnect Communications said, “We are elated to expand our market reach through the newly secured DoT licenses in Mumbai and Ahmedabad. As a company we have always believed in delivering the best of our services and maintaining good customer-client relationship.”
“We are looking to strengthen ourselves in western India and aim to make our extensive cloud-based solutions more accessible and adaptable in these regions. Furthermore, strengthening ties with the telecommunications companies\/industry possess a promising future and open opportunities for new ventures,” he added.
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