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The EU began talks with WhatsApp<\/a>, owned by Facebook parent Meta<\/a>, after a 2021 complaint by European Consumer Organisation (BEUC) about changes to its terms of use and privacy policy.
The European Commission, the EU's executive arm, on Monday said WhatsApp agreed to make it easier for users to reject updates when they disagree with them and to ensure it is clear about when rejecting an update would mean users can no longer use the app.
WhatsApp also promised users' personal data are not shared with third-parties or other Meta-owned companies, including Facebook, for advertising purposes.
The BEUC, which represents 46 independent consumer organisations in 32 countries, slammed the commitments as \"a disappointment for consumers\".
The BEUC pointed to the fact that WhatsApp's promises only apply to future changes and do not offer a solution to users who accepted the app's policy updates in 2021.
\"With this weak reaction, consumer authorities are sending a very worrying signal accepting that a tech giant like WhatsApp can breach consumer rights and then get away with just a promise to do better in the future,\" said BEUC deputy director general Ursula Pachl.
The BEUC also said the EU did not address its complaint's main point, WhatsApp's \"aggressive\" practices and the lack of remedy for consumers who were under pressure.
The commission said the Consumer Protection Cooperation Network<\/a> (CPC) will monitor how WhatsApp implements the commitments when making any future policy updates.
The CPC will, \"where necessary, enforce compliance\" including the possibility of fines.
\"Consumers have a right to understand what they agree to and what that choice entails concretely, so that they can decide whether they want to continue using the platform,\" EU justice commissioner Didier Reynders said.
Meta did not comment on the commission's announcement.
In September 2021, Irish regulators hit WhatsApp with a 225-million-euro ($240-million) fine for breaching EU rules on data privacy.
And in January this year, the regulators slapped a 5.5 million euro fine on WhatsApp for violating Europe's landmark General Data Protection Regulation<\/a> (GDPR).
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消费者团体失望WhatsApp地址欧盟的担忧
欧盟开始与WhatsApp,属于Facebook父元,在2021年欧洲消费者投诉的组织(BEUC)关于更改使用条款和隐私政策。
欧盟开始会谈WhatsApp,由Facebook的父母元2021年的投诉后,欧洲消费者组织(BEUC)改变它的使用条款和隐私政策。
欧盟的执行机构,欧盟委员会(European Commission)周一表示,WhatsApp同意方便用户拒绝更新时不同意他们,以确保它是清楚当拒绝更新意味着用户可以不再使用这个应用程序。
WhatsApp还承诺用户的个人资料不会与第三方共享或其他Meta-owned公司,包括Facebook,广告的目的。
BEUC,代表46独立消费者组织在32个国家,抨击的承诺是“消费者失望”。
BEUC指着WhatsApp的承诺只适用于未来的变化和不提供用户接受的解决方案应用的政策在2021年更新。
“弱反应,消费者当局发出一个非常令人担忧的信号接受这样的科技巨头WhatsApp违反消费者权益然后侥幸可以承诺在未来做得更好,”乌苏拉Pachl BEUC副总经理说。
BEUC还说,欧盟并没有解决其投诉的主要点,WhatsApp“咄咄逼人”的实践和缺乏治疗的消费者受到的压力。
欧盟委员会表示,消费者保护合作网络(CPC)将监控WhatsApp如何实现承诺时做任何未来政策更新。
中国共产党,“必要时,执行合规”包括罚款的可能性。
“消费者有权了解他们同意和选择具体需要什么,这样他们就可以决定是否他们想继续使用这个平台,“欧盟司法委员Didier Reynders说。
元并未对委员会的声明发表评论。
2021年9月,爱尔兰监管机构打击WhatsApp 2.25亿欧元(合2.4亿美元)的罚款,对违反欧盟规则数据隐私。
今年1月,监管机构处以550万欧元的罚款WhatsApp违反欧洲的地标一般数据保护规定(GDPR)。
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