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<\/span><\/figcaption><\/figure> NEW DELHI: Communications solutions leader Avaya<\/a> said it will provide additional help to contact center clients to help them maintain high levels of customer engagement while they adapt to a remote workforce<\/a> in the face of the COViD-19<\/a> or Coronavirus<\/a> epidemic.

Avaya clients can request a 90-day access license if they wish to convert their office-based contact center agents into remote workers. The complementary access license, Avaya said, is available immediately.

To make the transition process smoother, users have the option of converting the licenses into a monthly subscription. Furthermore, Avaya said it has launched global COViD-19 technical hotlines for customers and partners who wish to migrate to remote workforce models and are in search of 24x7 assistance and the COVID-19 Technical Hotline contact numbers can be found on avaya.com

Avaya says its contact center solutions for remote center agents are designed to address health and safety concerns while also ensuring business continuity during challenging times.

Jim Chirico<\/a>, Avaya President and CEO, said that with Avaya’s software deployed to support contact center agents, it has successfully managed to enable more than 150,000 remote agents even as customers address the challenges of the COViD-19 epidemic. He further added that Avaya continues to actively engage with organizations to help them in transitioning to remote operations model to stay productive.

Avaya says it has donated its audio and video equipment and has committed its resources to install at locations where they require it the most, like--hospitals, medical facilities, etc. Additionally, Avaya says it is working with the govt. health departments to rapidly set up emergency contact centers in an attempt \nto urgently communicate critical information with citizens.
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冠状病毒:亚美亚说呼叫中心的客户提供额外的帮助

亚美亚表示,将提供额外的帮助联系中心的客户,帮助他们维持高水平的客户互动时适应远程员工面对COViD-19或冠状病毒疫情。

  • 发布于2020年3月17日下午03:52坚持
阅读: 100年行业专业人士
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新德里:通信解决方案的领导者亚美亚说,它将提供额外的帮助呼叫中心的客户,帮助他们保持高水平的客户互动时适应远程工作在面对COViD-19或冠状病毒流行病。

亚美亚客户可以请求一个90天的访问许可,如果他们希望他们的公司呼叫中心代理转换成远程员工。亚美亚说,互补的访问许可立即可用。

过渡过程更顺畅,用户可以选择将许可转化为每月订阅。此外,亚美亚表示,它已经启动了全球客户和合作伙伴COViD-19技术热线希望迁移到远程工作模型和寻找24 x7的援助和COViD-19技术热线联系号码可以在avaya.com上找到

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亚美亚表示,其远程呼叫中心解决方案中心代理被设计用来解决健康和安全问题,同时确保业务连续性在富有挑战性的时期。

吉姆·基里亚美亚总裁兼首席执行官表示,与亚美亚的软件部署到支持呼叫中心代理,它已经成功地设法使超过150000远程代理,即使客户地址COViD-19流行的挑战。他进一步补充说,亚美亚继续积极参与组织来帮助他们在过渡到远程操作模型保持生产力。

亚美亚表示,已捐赠的音频和视频设备和已承诺其资源安装地点他们最需要它,像医院,医疗设施,等等。此外,亚美亚说,它正在与政府卫生部门迅速建立紧急联系中心为了迫切与公民沟通关键信息。
  • 发布于2020年3月17日下午03:52坚持

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  • 冠状病毒:亚美亚说呼叫中心的客户提供额外的帮助
\"\"
<\/span><\/figcaption><\/figure> NEW DELHI: Communications solutions leader Avaya<\/a> said it will provide additional help to contact center clients to help them maintain high levels of customer engagement while they adapt to a remote workforce<\/a> in the face of the COViD-19<\/a> or Coronavirus<\/a> epidemic.

Avaya clients can request a 90-day access license if they wish to convert their office-based contact center agents into remote workers. The complementary access license, Avaya said, is available immediately.

To make the transition process smoother, users have the option of converting the licenses into a monthly subscription. Furthermore, Avaya said it has launched global COViD-19 technical hotlines for customers and partners who wish to migrate to remote workforce models and are in search of 24x7 assistance and the COVID-19 Technical Hotline contact numbers can be found on avaya.com

Avaya says its contact center solutions for remote center agents are designed to address health and safety concerns while also ensuring business continuity during challenging times.

Jim Chirico<\/a>, Avaya President and CEO, said that with Avaya’s software deployed to support contact center agents, it has successfully managed to enable more than 150,000 remote agents even as customers address the challenges of the COViD-19 epidemic. He further added that Avaya continues to actively engage with organizations to help them in transitioning to remote operations model to stay productive.

Avaya says it has donated its audio and video equipment and has committed its resources to install at locations where they require it the most, like--hospitals, medical facilities, etc. Additionally, Avaya says it is working with the govt. health departments to rapidly set up emergency contact centers in an attempt \nto urgently communicate critical information with citizens.
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