Global cloud<\/a> customer experience<\/a> and contact centre solutions firm Genesys<\/a> today announced the launch<\/a> of Genesys Cloud in India<\/a>, its tenth globally. This will allow the company to offer its customers ‘customer experience as a service’ and help improve customer outcomes at competitive price points, said Raja Lakshmipathy, Managing Director, India & SAARC<\/a>, Genesys. “Our vision is to bring the world’s best cloud customer experience solutions for all Indian businesses. Today’s launch is a step toward delivering on this promise while adhering to the Indian regulatory framework that espouses data sovereignty,” he said. The company said that this was the first such deployment in India by a global customer service organisation. 全球云客户体验和联络中心解决方案公司Genesys今天宣布的发射Genesys云的印度,其全球第十。这将允许该公司提供其客户的客户体验服务”,帮助提高客户结果在竞争力的价格点,拉贾Lakshmipathy说,董事总经理,印度&南亚区域合作联盟,Genesys。“我们的愿景是将世界上最好的云客户体验解决方案所有印度人的生意。今天的启动是一个一步兑现这一承诺,坚持主权的印度监管框架,支持数据,”他说。该公司表示,这是第一个部署在印度的全球客户服务组织。
The company has been working with Indian enterprises<\/a> like ICICI Bank, Cleartrip and Tata Sky for over 16 years now. Globally, the company reported a 320% year on year growth in new enterprise bookings during FY2021. In India, new Cloud and Subscription bookings increased by more than 120 % year over year during fiscal year 2021, and the company expects adoption of Genesys Cloud in India to accelerate with the local data storage option.
“We’re expanding Genesys Cloud capabilities in India to help more Indian businesses reap the maximum benefit of the ongoing global cloud revolution by delivering the right technology, innovation strategy and strategic partner ecosystem. We aim to put Genesys Cloud within reach for any organisation, enabling them to proactively understand and predict consumer behaviour for more effective and empathetic customer experiences,” said Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud.
Genesys has over 500 employees in India, with the company’s second largest R&D centre located in Chennai. The company said that Genesys Cloud is compliant with Indian government regulations relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR<\/a>) data and call recording to be stored and available in the country, thus allowing enterprises to handle all customer interactions originating from within the country and outside.
“The demand for Cloud contact centre Services has been significant especially in times when hybrid work culture has become the new normal. Given the Indian regulatory framework, there is a compelling need to deliver business requirements locally with the right value proposition to the enterprises. The Genesys Cloud architecture strategy is designed to address enterprise challenges and build a seamless local cloud service,” said Parminder Kaur, Associate Director, ICT Practice, Frost & Sullivan<\/a>.
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“我们在印度扩大Genesys云的能力帮助更多的印度企业获得最大利益的全球云计算革命通过提供正确的技术,创新战略和战略合作伙伴生态系统。我们的目标是把Genesys云触手可及的任何组织,使他们能够主动了解和预测消费者行为更有效的和善解人意的客户经验,”奥利弗Jouve说,执行副总裁和总经理Genesys云。
Genesys在印度拥有500名员工,与公司的第二大研发中心位于金奈。该公司表示,Genesys云符合印度政府法规有关地方性专用小交换机(PBX)为国内叫入口,没有人数旁路,呼叫详细记录(CDR)数据和调用记录存储和可用,从而使企业处理所有来自国内和外部客户交互。
“云呼叫中心服务的需求已经显著尤其在混合工作文化已成为新常态。考虑到印度的监管框架,有迫切需要提供本地业务需求有了正确的价值主张的企业。Genesys云架构战略的目的是解决企业的挑战,建立一个无缝的当地的云服务,”Parminder Kaur说,副主任,ICT实践,Frost & Sullivan。
Global cloud<\/a> customer experience<\/a> and contact centre solutions firm Genesys<\/a> today announced the launch<\/a> of Genesys Cloud in India<\/a>, its tenth globally. This will allow the company to offer its customers ‘customer experience as a service’ and help improve customer outcomes at competitive price points, said Raja Lakshmipathy, Managing Director, India & SAARC<\/a>, Genesys. “Our vision is to bring the world’s best cloud customer experience solutions for all Indian businesses. Today’s launch is a step toward delivering on this promise while adhering to the Indian regulatory framework that espouses data sovereignty,” he said. The company said that this was the first such deployment in India by a global customer service organisation.
The company has been working with Indian enterprises<\/a> like ICICI Bank, Cleartrip and Tata Sky for over 16 years now. Globally, the company reported a 320% year on year growth in new enterprise bookings during FY2021. In India, new Cloud and Subscription bookings increased by more than 120 % year over year during fiscal year 2021, and the company expects adoption of Genesys Cloud in India to accelerate with the local data storage option.
“We’re expanding Genesys Cloud capabilities in India to help more Indian businesses reap the maximum benefit of the ongoing global cloud revolution by delivering the right technology, innovation strategy and strategic partner ecosystem. We aim to put Genesys Cloud within reach for any organisation, enabling them to proactively understand and predict consumer behaviour for more effective and empathetic customer experiences,” said Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud.
Genesys has over 500 employees in India, with the company’s second largest R&D centre located in Chennai. The company said that Genesys Cloud is compliant with Indian government regulations relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR<\/a>) data and call recording to be stored and available in the country, thus allowing enterprises to handle all customer interactions originating from within the country and outside.
“The demand for Cloud contact centre Services has been significant especially in times when hybrid work culture has become the new normal. Given the Indian regulatory framework, there is a compelling need to deliver business requirements locally with the right value proposition to the enterprises. The Genesys Cloud architecture strategy is designed to address enterprise challenges and build a seamless local cloud service,” said Parminder Kaur, Associate Director, ICT Practice, Frost & Sullivan<\/a>.
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