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NEW DELHI: In another controversial turn of events in the Freedom 251 saga, Ringing Bells<\/a> has been accused of \"fraud<\/a>\" and non-payment of dues by its customer service<\/a> provider, a charge refuted by the smartphone<\/a> company.\n
Ringing Bell has on the other hand accused the BPO<\/a> company, Cyfuture<\/a>, of having failed in handling the huge traffic of customer calls.
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Cyfuture Founder and CEO Anuj Bairathi<\/a> said, \"We were always sceptical of Ringing Bells and their business model. After several rounds of discussions with their management team and when they showed us names of senior politicians visiting their launch event, we decided to take up their project.\"
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\nThe first few days after the phone was unveiled, the call-centre number received lakhs of calls which were attended and promptly responded to and even Ringing Bells was happy with our services, he said.
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\n\"However, when we started asking for our payments, which were to be made to us on a weekly basis, they started making false allegations and abruptly decided to terminate our services citing unsatisfactory services.
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\n\"This is a clear case of cheating, fraud and breach of contract. As per the contract, Ringing Bells had specifically assured us of a minimum lock-in period of one year and no termination before a year,\" Bairathi told PTI.
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\nRefuting the charges, Ringing Bells said people approaching helpdesk were unable to connect and the company directly received thousands of complaints from customers in this regard.
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\n\"We had outsourced this job to Cyfuture BPO. Telecom companies confirmed that the helpline was receiving a volume of approximately 12 lakh calls per hour. It came to our knowledge that the BPO company was not able to handle the traffic. We are looking into the situation to serve our customers better,\" Ringing Bells President Ashok Chaddha said.
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\nBairathi said as per their agreement, in the event of termination due to unsatisfactory services, Ringing Bells was to provide a 30 day notice-period and make all pending payments.
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\n\"They are also not taking our calls. We plan to take all necessary legal recourse including filing a police complaint to fight our case. We have started talking with police and file case by tomorrow. There will be ruckus at our company if we lay off 100 employees hired for Ringing Bells project,\" Bairathi said.
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\nBairathi said that 100 people were hired in short span for three days who handed lakhs of calls for the Freedom 251 mobile phones.
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\nNoida-based Ringing Bells unveiled a 3G smartphone at Rs 251, taking by surprise industry players who raised questions over the possibility of such phone at the promised price.
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\nAn equivalent model of the phone is available in market for about Rs 3000-4,000.
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\nHowever, the company received a huge response from customers on the first day of opening of registration for the promised smartphone leading to crash of its website.
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\nThe company claims to have received bookings from about 30,000 people and over registration by 7 crore people.
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\nThe Telecom Ministry is also keeping a close watch over the development with Union Minister Ravi Shankar Prasad saying that the company would face action if it fails to deliver the promised smartphone.
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\nThe online payment service provider of the Ringing Bells, PayU Biz, has kept money in an escrow account and will release it to the company after its ships the Rs 251 mobile phone.\n\n<\/body>","next_sibling":[{"msid":51142082,"title":"Apple is reportedly working on an unhackable iPhone","entity_type":"ARTICLE","link":"\/news\/apple-is-reportedly-working-on-an-unhackable-iphone\/51142082","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":51144177,"entity_type":"ARTICLE","title":"Cyfuture alleges fraud by Freedom 251 maker Ringing Bells, company refutes charge","synopsis":"Ringing Bells has been accused of \"fraud\" and non-payment of dues by its customer service provider, a charge refuted by the company.","titleseo":"telecomnews\/cyfuture-alleges-fraud-by-freedom-251-maker-ringing-bells-company-refutes-charge","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-02-25 21:27:00","lastupd":"2016-02-25 21:33:42","breadcrumbTags":["BPO","Smartphone","Fraud","customer service","Devices","Ringing Bells","Cyfuture","Anuj Bairathi"],"secinfo":{"seolocation":"telecomnews\/cyfuture-alleges-fraud-by-freedom-251-maker-ringing-bells-company-refutes-charge"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2016-02-25" data-index="article_1">
新德里:在另一个有争议的事件在251年自由的传奇,响铃被指控的“欺诈”,不交纳会费的客户服务提供者的驳斥了这一指控智能手机公司。响铃另一方面指责业务流程外包公司,Cyfuture有失败的处理客户电话的巨大流量。
Cyfuture创始人兼首席执行官阿Bairathi说,“我们总是怀疑响铃和他们的商业模式。经过几轮的讨论与他们的管理团队,当他们给我们的资深政治家的名字访问他们的发布会上,我们决定接受他们的项目。”
手机发布后的头几天,电话的呼叫中心收到数量每年都参加并及时回应,甚至响铃铛很满意我们的服务,他说。
“然而,当我们开始要求我们付款,这是我们每周,他们开始制造虚假指控和为由突然决定终止我们的服务不满意的服务。
“这是一个明显的欺骗,欺诈和违反合同。根据合同规定,响铃有专门向我们保证至少一年的锁定期,没有终止在一年之前,”Bairathi PTI说。
反驳这些指控,响铃说人们接近helpdesk无法直接连接,该公司在这方面收到了成千上万的顾客的投诉。
“我们将这项工作外包给Cyfuture业务流程外包。电信公司证实,该热线接受体积约为每小时12个十万的调用。它来到我们知识的业务流程外包公司不能处理交通。我们正在调查情况更好地服务我们的客户,”响铃铛Ashok Chaddha总统说。
Bairathi说,根据协议,终止时由于不满意服务,响铃是提供30天的通知期和支付所有未决。
“他们还没有在我们的电话。我们计划采取一切必要的法律追索权包括向警察投诉我们战斗。我们已经开始与警察和文件在明天。对我们公司会有骚动的如果我们解雇100名员工为响铃项目聘用,”Bairathi说。
Bairathi说,100人被雇佣在短三天递给仅仅呼吁自由251部手机。
Noida-based响钟声公布了3 g智能手机在251卢比,接管意外行业球员质疑这种电话承诺价格的可能性。
一个等价的模型可用的手机市场对Rs 3000 - 4000。
然而,该公司接到客户的巨大反响的第一天开放注册的承诺智能手机导致网站崩溃。
该公司声称已经收到大约30000人预订7卢比的人登记。
电信部门也密切关注发展与联盟部长Ravi Shankar普拉萨德说,该公司将面临行动如果不能兑现承诺的智能手机。
钟声的在线支付服务提供商,PayU商务,使资金在一个托管账户,并将释放它给公司后船只Rs 251手机。
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