$\"\"$ NEW DELHI: The domestic business process management (BPM<\/a>) market could grow at a compound annual growth rate of 21% over the next five years to Rs 50,000 crore, generating over 3-lakh additional job opportunities for third party BPM providers even as they move to tier-III and tier-IV cities, according to National association of Software and Services Companies’ (Nasscom<\/a>) \"Domestic BPM Market 2016\" report.
\n
\nThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 people.
\n
The largest sectors serviced by the BPM industry last year were BFSI<\/a> and telecom, each constituting 35% of the revenue, while travel and leisure constituted 10%, retail 6%, and government 5%.
\n
\nThe industry body, however, stressed the need for greater involvement and support from the government. \"We believe that the government can play a crucial role in unlocking the true potential of the domestic BPM market over the next five years,\" said the report.
\n
\nIt identified ecommerce and government, as the fastest growing verticals, as the BPM industry moves to tier-III and tier-IV cities.
\n
\nThe government has a key role to play in the expansion of the BPM sector into these smaller cities, noted the report. The key focus areas it identifies for the government include infrastructure development, skill development, building policy frameworks to encourage employment and better infrastructure, and also help build confidence in the sector through awareness campaigns and setting up State level BPOs.
\n
\n $\"\"$
\n
\nAt present, the top 15 BPM players account for 80% of the total domestic third-party BPM market, and one fourth of the domestic BPM market is serviced by thirdparty BPM companies.
\n
\nThe non-voice processes, including backend processing, accounted for 51% of the domestic BPM market. Voice constituted 30%, knowledge services was 8%, finance and accounting 6%, and HR and procurement together accounted for 5%.
\n
\nNon-voice processes are likely to grow faster than voice processes going forward, the report added.
\n
\nIt further said that knowledge process outsourcing was still not happening much as it requires premium skills that require skilled talent, and hence expensive workforce which \"come at a premium price that domestic buyers are not willing to pay, at least in the short term\", the report noted.
\n
\nAs firms move more and more into smaller towns, there is an increased focus on regional and local language skills.\n\n<\/body>","next_sibling":[{"msid":51835347,"title":"Will company\u2019s decentralised leadership style survives after its buyout by Blackstone: Mphasis CEO Ganesh Ayyar","entity_type":"ARTICLE","link":"\/news\/will-companys-decentralised-leadership-style-survives-after-its-buyout-by-blackstone-mphasis-ceo-ganesh-ayyar\/51835347","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"seoschemas":false,"msid":51835380,"entity_type":"ARTICLE","title":"Domestic business process management market may grow 21%: Nasscom","synopsis":"The Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 people.","titleseo":"telecomnews\/domestic-business-process-management-market-may-grow-21-nasscom","status":"ACTIVE","authors":[{"author_name":"Neha Alawadhi","author_link":"\/author\/479235679\/neha-alawadhi","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479235679.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479235679,"author_name":"Neha Alawadhi","author_seo_name":"neha-alawadhi","designation":"Correspondent","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-04-15 07:46:15","lastupd":"2016-04-15 07:49:07","breadcrumbTags":["Nasscom","BPO","BFSI","Enterprise Services","BPM"],"secinfo":{"seolocation":"telecomnews\/domestic-business-process-management-market-may-grow-21-nasscom"}}" data-authors="[" neha alawadhi"]" data-category-name="" data-category_id="" data-date="2016-04-15" data-index="article_1">

Telecom乐动扑克News

国内业务流程管理市场可能增长21%:行业协会

印度BPM市场有望创纪录的收入23500卢比在2015 - 16中,与第三方BPM行业雇佣40000人。

Neha Alawadhi,
等局

更新于2016年4月15日07:49点坚持

新德里:国内的业务流程管理(BPM)市场会增长21%的复合年增长率在未来五年50000卢比,产生对第三方BPM供应商3-lakh额外的工作机会,即使他们搬到tier-III和tier-IV城市,根据国家软件和服务公司协会(行业协会)“国内BPM市场2016”报告。

印度BPM市场有望创纪录的收入23500卢比在2015 - 16中,与第三方BPM行业雇佣40000人。

最大的部门由去年BPM行业提供服务BFSI和电信,每个构成35%的收入,而旅游和休闲是10%,6%,零售和政府5%。

然而,行业组织强调需要更多政府的参与和支持。“我们相信政府可以发挥着至关重要的作用在解锁的真正潜力国内BPM市场在未来的五年里,”报告说。

它发现了电子商务和政府,增长最快的垂直,BPM行业移动tier-III和tier-IV城市。

政府扮演重要角色,在BPM领域到这些小城市的扩张,该报告指出。重点地区确定为政府包括基础设施建设、技能开发、构建政策框架鼓励就业和更好的基础设施,同时也有助于建立对该行业的信心通过宣传活动和建立州一级业务流程外包。

目前,前15名BPM玩家占总数的80%国内第三方BPM市场,和国内的四分之一BPM BPM市场是由第三方提供服务的公司。

非语音流程,包括后端处理,占国内BPM市场的51%。声音构成了30%,知识服务是8%,金融和会计6%,人力资源和采购一起占5%。

非语音流程可能会增长速度比声音流程,报告补充说。

进一步说,知识流程外包还没有发生,因为它需要额外的技能,需要熟练的人才,因此昂贵的劳动力,“溢价的价格,国内买家不愿意支付,至少在短期内,该报告指出。

公司越来越多的转移到小城镇,有一个重点区域和地方语言技能增加。

发布于2016年4月15日凌晨07:46坚持

$\"\"$ NEW DELHI: The domestic business process management (BPM<\/a>) market could grow at a compound annual growth rate of 21% over the next five years to Rs 50,000 crore, generating over 3-lakh additional job opportunities for third party BPM providers even as they move to tier-III and tier-IV cities, according to National association of Software and Services Companies’ (Nasscom<\/a>) \"Domestic BPM Market 2016\" report.
\n
\nThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 people.
\n
The largest sectors serviced by the BPM industry last year were BFSI<\/a> and telecom, each constituting 35% of the revenue, while travel and leisure constituted 10%, retail 6%, and government 5%.
\n
\nThe industry body, however, stressed the need for greater involvement and support from the government. \"We believe that the government can play a crucial role in unlocking the true potential of the domestic BPM market over the next five years,\" said the report.
\n
\nIt identified ecommerce and government, as the fastest growing verticals, as the BPM industry moves to tier-III and tier-IV cities.
\n
\nThe government has a key role to play in the expansion of the BPM sector into these smaller cities, noted the report. The key focus areas it identifies for the government include infrastructure development, skill development, building policy frameworks to encourage employment and better infrastructure, and also help build confidence in the sector through awareness campaigns and setting up State level BPOs.
\n
\n $\"\"$
\n
\nAt present, the top 15 BPM players account for 80% of the total domestic third-party BPM market, and one fourth of the domestic BPM market is serviced by thirdparty BPM companies.
\n
\nThe non-voice processes, including backend processing, accounted for 51% of the domestic BPM market. Voice constituted 30%, knowledge services was 8%, finance and accounting 6%, and HR and procurement together accounted for 5%.
\n
\nNon-voice processes are likely to grow faster than voice processes going forward, the report added.
\n
\nIt further said that knowledge process outsourcing was still not happening much as it requires premium skills that require skilled talent, and hence expensive workforce which \"come at a premium price that domestic buyers are not willing to pay, at least in the short term\", the report noted.
\n
\nAs firms move more and more into smaller towns, there is an increased focus on regional and local language skills.\n\n<\/body>","next_sibling":[{"msid":51835347,"title":"Will company\u2019s decentralised leadership style survives after its buyout by Blackstone: Mphasis CEO Ganesh Ayyar","entity_type":"ARTICLE","link":"\/news\/will-companys-decentralised-leadership-style-survives-after-its-buyout-by-blackstone-mphasis-ceo-ganesh-ayyar\/51835347","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"seoschemas":false,"msid":51835380,"entity_type":"ARTICLE","title":"Domestic business process management market may grow 21%: Nasscom","synopsis":"The Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 people.","titleseo":"telecomnews\/domestic-business-process-management-market-may-grow-21-nasscom","status":"ACTIVE","authors":[{"author_name":"Neha Alawadhi","author_link":"\/author\/479235679\/neha-alawadhi","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479235679.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479235679,"author_name":"Neha Alawadhi","author_seo_name":"neha-alawadhi","designation":"Correspondent","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-04-15 07:46:15","lastupd":"2016-04-15 07:49:07","breadcrumbTags":["Nasscom","BPO","BFSI","Enterprise Services","BPM"],"secinfo":{"seolocation":"telecomnews\/domestic-business-process-management-market-may-grow-21-nasscom"}}" data-news_link="//www.iser-br.com/news/domestic-business-process-management-market-may-grow-21-nasscom/51835380">