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\n\tNew Delhi: The DoT wants the proposed amendment to the consumer protection law to clarify that consumer courts can settle disputes between telecom operators and their customers.<\/p>\n

The Department of Consumer Affairs<\/a> (DCA) is working on amendment to Consumer Protection Act 1986. \"DoT has said that proposed amendment to Consumer Protection Act should clearly bring out in respect of telecom service provision that failure of any service provider to provide quality of service would be considered as deficiency of service liable for grievance to be raised before the appropriate consumer forum,\" an official source said.
\n\t
\n\tCustomers at present have to follow a cumbersome process to resolve disputes with their service providers.
\n\t
They have to go through facilities set up by their operator starting with registering complaints with call centre, then approaching the nodal officer and finally going up to Appellate Authority<\/a>. The Department of Telecom<\/a> (DoT) has suggested that Telecom Regulatory Authority of India<\/a> (TRAI) does not have the wherewithal to resolve individual grievances hence \"TRAI may cede powers of consumers grievance to the consumer courts\".<\/p>\n\n<\/body>","next_sibling":[{"msid":54438030,"title":"3G smartphones are dead, Samsung, Micromax, others to launch only 4G phones","entity_type":"ARTICLE","link":"\/news\/3g-smartphones-are-dead-samsung-micromax-others-to-launch-only-4g-phones\/54438030","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":54438146,"entity_type":"ARTICLE","title":"DoT wants clarity that telecom users can move consumer courts","synopsis":"The DoT wants the proposed amendment to the consumer protection law to clarify that consumer courts can settle disputes between telecom operators and their customers.","titleseo":"telecomnews\/dot-wants-clarity-that-telecom-users-can-move-consumer-courts","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-09-21 09:10:52","lastupd":"2016-09-21 09:12:15","breadcrumbTags":["policy","Telecom Regulatory Authority of India","Department of Telecom","Department of Consumer Affairs","Appellate Authority","VNO"],"secinfo":{"seolocation":"telecomnews\/dot-wants-clarity-that-telecom-users-can-move-consumer-courts"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2016-09-21" data-index="article_1">

点要清晰,电信用户可以移动消费者法院

点希望的消费者保护法律修正案明确消费者法院可以解决争端电信运营商和他们的客户之间的关系。

  • 更新2016年9月21日09:12点坚持

新德里:点希望的消费者保护法律修正案明确消费者法院可以解决争端电信运营商和他们的客户之间的关系。

的消费者事务部(DCA)是工作在1986年修正案消费者保护法。“点表示,消费者保护法案修正案应清楚地说出尊重失败的电信服务提供任何服务提供者提供的服务质量会被认为是缺乏服务负责申诉之前提出适当的消费者论坛,“官方消息人士称。

客户目前需要遵循一个复杂的过程,与他们的服务提供商解决争端。

他们必须通过设立的设施运营商开始注册和呼叫中心投诉,然后接近节点官最后上升受理上诉的权力。的电信部门(点)的建议印度电信管理部门(火车)没有足够资金来解决个人的不满因此“火车可能放弃权力的消费者消费者申诉法庭”。

  • 发布于2016年9月21日分是坚持
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\"\"\n

\n\tNew Delhi: The DoT wants the proposed amendment to the consumer protection law to clarify that consumer courts can settle disputes between telecom operators and their customers.<\/p>\n

The Department of Consumer Affairs<\/a> (DCA) is working on amendment to Consumer Protection Act 1986. \"DoT has said that proposed amendment to Consumer Protection Act should clearly bring out in respect of telecom service provision that failure of any service provider to provide quality of service would be considered as deficiency of service liable for grievance to be raised before the appropriate consumer forum,\" an official source said.
\n\t
\n\tCustomers at present have to follow a cumbersome process to resolve disputes with their service providers.
\n\t
They have to go through facilities set up by their operator starting with registering complaints with call centre, then approaching the nodal officer and finally going up to Appellate Authority<\/a>. The Department of Telecom<\/a> (DoT) has suggested that Telecom Regulatory Authority of India<\/a> (TRAI) does not have the wherewithal to resolve individual grievances hence \"TRAI may cede powers of consumers grievance to the consumer courts\".<\/p>\n\n<\/body>","next_sibling":[{"msid":54438030,"title":"3G smartphones are dead, Samsung, Micromax, others to launch only 4G phones","entity_type":"ARTICLE","link":"\/news\/3g-smartphones-are-dead-samsung-micromax-others-to-launch-only-4g-phones\/54438030","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":54438146,"entity_type":"ARTICLE","title":"DoT wants clarity that telecom users can move consumer courts","synopsis":"The DoT wants the proposed amendment to the consumer protection law to clarify that consumer courts can settle disputes between telecom operators and their customers.","titleseo":"telecomnews\/dot-wants-clarity-that-telecom-users-can-move-consumer-courts","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-09-21 09:10:52","lastupd":"2016-09-21 09:12:15","breadcrumbTags":["policy","Telecom Regulatory Authority of India","Department of Telecom","Department of Consumer Affairs","Appellate Authority","VNO"],"secinfo":{"seolocation":"telecomnews\/dot-wants-clarity-that-telecom-users-can-move-consumer-courts"}}" data-news_link="//www.iser-br.com/news/dot-wants-clarity-that-telecom-users-can-move-consumer-courts/54438146">