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\"We are definitely increasing our headcount in India. You will see an increase (of employees) in the excess of 20% over the next couple of years,\" Alan Masarek<\/a>, global CEO, Avaya<\/a> Technologies told ETTelecom.
The top executive of the cloud communications<\/a> multinational further said that on the back of its involvement in multiple public sector programs, it would invest to support India's ambitious initiatives such as self-reliance.
\"We are particularly looking at Pune as a centre of excellence to build greater engineering and support services in India. More than 20% of our workforce is in India.\" he said, adding that India is a \"very significant contributor\" to the company in terms of the market, and employee base.
\"The company will continue to invest throughout India in its own initiatives around self-reliance. We are investing across the board. We are a major vendor to many of the governmental agencies, like the Aadhaar social security system, basically servicing the entire population.\"
The US multinational is involved in emergency response services such as Dial 100 and 112, and also supporting various smart city initiatives at state and district levels.
The collaboration and communication company provides call centre equipment to Bharti Airtel<\/a>, Bharat Sanchar Nigam Limited (BSNL<\/a>) and State Bank of India (SBI<\/a>) among other large enterprises in India.
Avaya has trained more than 700 people this year, and said that nearly 400 of them were hired in multiple corporate roles.
\"Such initiatives would continue as we build more and more resources in the country. We are supportive of initiatives to generate employment in India under the broad government ambitions around self-reliance.\"
Avaya has more than 1,200 employees across research and development (R&D), customer experience centres, and cross-functional areas, and has offices in Pune, Hyderabad, Bangalore, and Delhi.
\"We will also have cloud support in the country as well so that we can serve the Indian market,\" he added.
Of the $2 billion revenue, 35% come from international markets, principally located in Europe and Asia for the US communications and collaboration company.
\"We are providing the enabling technology that sits underneath the self-reliance initiatives, and then contributing significantly to it in training staff. And we’re creating additional delivery infrastructure in-market in India so that we have more ability to serve the local market,\" he added.
On the contact center side, one out of every three agent seats in the world is Avaya's, the top executive claimed.