$\"\"$ NEW DELHI: IT services firm iYogi<\/a> today said it has entered into a strategic partnership with Spectranet<\/a> to deliver solution for customer network management and technical support for Spectranet's home and business customers in India.
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Spectranet provides high speed broadband<\/a> services to individuals as well as enterprises.
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\nWith Spectranet Tech Assist, managed by iYogi, the firm's broadband home customers will get instant 24x7 support for all connected devices including computers, peripherals, smartphones and other digital devices through unified platform and customer contact center, iYpgi said in a release.
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\nTech Assist is a technical support service for Spectranet's Broadband customers powered by FOX (Fiber Optic Xperience), the firm added.
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\nIt is based on iYogi's SaaS platform - Digital Service Cloud which supports over 500 technology products.
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\nTech Assist will be bundled with Spectranet Broadband powered by FOX products for existing and new customers at no additional cost, iYogi said.
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\nThe service will improve customer satisfaction and create new revenue opportunities by providing trouble-shooting support for such calls.
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\nSpectranet estimates that the partnership will drive 12 per cent increase in revenue and 15 per cent reduction in support costs in next 12 to 24 months, iYogi said.\n\n<\/body>","next_sibling":[{"msid":39549219,"title":"Telcom operators gross revenue up by 12% to Rs 60,716 crore in Q1","entity_type":"ARTICLE","link":"\/news\/telcom-operators-gross-revenue-up-by-12-to-rs-60716-crore-in-q1\/39549219","category_name":null,"category_name_seo":false}],"related_content":[],"msid":39733003,"entity_type":"ARTICLE","title":"iYogi to manage Spectranet's customer facing network","synopsis":"Tech Assist will be bundled with Spectranet Broadband powered by FOX products for existing and new customers at no additional cost, iYogi said.","titleseo":"iyogi-to-manage-spectranets-customer-facing-network","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2014-08-06 09:32:49","lastupd":"2014-08-06 09:34:11","breadcrumbTags":["Enterprise Services","Broadband","Spectranet","iYogi","Customer Experience"],"secinfo":{"seolocation":"iyogi-to-manage-spectranets-customer-facing-network"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2014-08-06" data-index="article_1">

iYogi Spectranet管理面临的客户网络

技术协助将捆绑Spectranet宽带为现有的和新的客户由福克斯产品在不增加成本的情况,iYogi说。

更新2014年8月6日09:34点坚持

新德里:IT服务公司iYogi今天表示,它已经进入了战略伙伴关系Spectranet为客户提供解决方案的网络管理和技术支持Spectranet在印度的家庭和商业客户。

Spectranet提供高速宽带对个人以及企业的服务。

与Spectranet技术协助,由iYogi管理,公司的宽带家庭客户会即时24 x7支持所有连接设备包括电脑、外围设备,智能手机和其他数字设备通过统一的平台和客户呼叫中心,iYpgi在一份新闻稿中说。

Spectranet科技协助技术支持服务的宽带用户由福克斯(光纤的经验),该公司补充道。

它是基于iYogi SaaS平台——数字服务云支持超过500个技术产品。

技术协助将捆绑Spectranet宽带为现有的和新的客户由福克斯产品在不增加成本的情况,iYogi说。

服务将提高客户满意度和创造新的收入机会通过提供故障支持这样的呼吁。

Spectranet估计,伙伴关系将推动收入增长12%和15%减少支持成本在未来12至24个月,iYogi说。