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Exotel任命Airtel的Angira Agrawal为全球高级副总裁- GTM和战略

在他之前的任期内，他领导了Airtel在西部和全国BFSI的增长。他曾就职于Skylo、Vodafone、NEC、Tata Communications、Persistent、Oracle、Unimobile(一家大型短信初创公司)。

客户互动平台Exotel已任命前附近的旅馆执行Angira Agrawal作为全球市场高级副总裁策略该公司在一份声明中说。

Agrawal将领导宪章，为公司不断扩大的跨国公司客户提升客户主张。

在他之前的任期内，他是领导者附近的旅馆的增长在西部和BFSI全国。他曾在Skylo, Vodafone, NEC，塔塔通信， Persistent, Oracle, Unimobile(一家批量短信初创公司)。

“这只是个性化、多渠道、人工+人工智能驱动的客户体验时代的开始。Angira拥有广泛的专业网络和对大规模商业运作的战略把握。他将与我们的全球企业Exotel联合创始人兼首席增长官萨钦•巴蒂亚(Sachin Bhatia)表示:“这些客户正在Exotel的客户参与平台上构建他们的客户体验计划，以加速他们的创新周期。”

“如今的组织越来越多地将其客户参与平台外包给可信赖的提供商，这些提供商可以与他们一起解决当前和未来的需求，而组织则专注于可以构建差异化客户体验的流程和系统。Exotel与Ameyo和cognos AI一起，旨在通过单一提供商提供全栈客户参与平台，为客户提供可扩展性和安全性。这是一个令人兴奋的时刻，可以参与进来，帮助实现这一愿景。”

该公司已扩展到为约8.8万名呼叫中心工作人员提供电力，20亿次机器人聊天节省了2700万小时的人力时间，仅在2021年，就有85亿次人工对话，来自61个不同城市的约1000名员工。他们是一家D轮融资1亿美元，ARR为5000万美元的公司。

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Customer engagement<\/a> platform Exotel<\/a> has appointed former Airtel<\/a> executive Angira Agrawal<\/a> as global SVP of go to market and strategy<\/a>, said a statement issued by the firm.

Agrawal will lead the charter to elevate customer propositions for the company's expanding clientele of multinational corporations.

In his previous stint, he was leading Airtel<\/a>'s growth<\/a> in the west and BFSI nationally. He has worked at Skylo, Vodafone, NEC, Tata Communications<\/a>, Persistent, Oracle, Unimobile (a bulk SMS startup).

<\/div><\/div>\u201cIt's simply the beginning of the personalised, multichannel, human+AI powered customer experience era. Angira<\/a> has an extensive professional network and a strategic grasp of large-scale commercial operations. He will be working with our global enterprise<\/a> clients, who are building their customer experience programmes on top of the Exotel customer engagement platform, in accelerating their innovation cycles,\" said Sachin Bhatia, co-founder and chief growth officer, Exotel.

\u201cOrganisations today are increasingly outsourcing their customer engagement platforms to trusted providers, who can work with them on their current and future needs, while the organisations focus on the processes and systems that can build a differentiating customer experience. Exotel, along with Ameyo and Cogno AI, aims to offer a full-stack customer engagement platform through a single provider, giving scalability and security to its customers. This is an exciting time to come in, and help achieve this vision,\u201d said Agrawal.

The company has expanded to power approximately 88,000 contact centre workers, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone with a workforce of about 1000 employees working from 61 different cities. They are a $100 million Series D funded company with $50 million in ARR.
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Follow and connect with us on Twitter<\/a>, Facebook<\/a>, Linkedin<\/a>, Youtube<\/a><\/div>","NumberOfSentences":{"minfo":"11.0","minfoseo":"11-0"},"AutomatedReadabilityIndex":{"minfo":"14.0","minfoseo":"14-0"},"LastPublishMilliTime":{"minfo":"1661911465411","minfoseo":"1661911465411"},"ReadabilityGradeLevel":{"minfo":"College","minfoseo":"college"},"GadgetsMarkedReviewed":{"minfo":"0","minfoseo":"0"},"HashCode":{"minfo":"-1588210532","minfoseo":"-1588210532"},"latestnewsflag":{"minfo":"1.0","minfoseo":"1-0"},"canonicalURL":{"minfo":"https:\/\/economictimes.indiatimes.com\/news\/company\/corporate-trends\/exotel-appoints-airtels-angira-agrawal-as-global-svp-gtm-and-strategy\/articleshow\/93868295.cms","minfoseo":"https\/economictimes-indiatimes-com\/news\/company\/corporate-trends\/exotel-appoints-airtels-angira-agrawal-as-global-svp-gtm-and-strategy\/articleshow\/93868295-cms"},"NumberOfCharacters":{"minfo":"1847.0","minfoseo":"1847-0"},"NumberOfWords":{"minfo":"274.0","minfoseo":"274-0"},"key":{"0":{"keyid":"1036038","value":"exotel","smid":"0","keynameseo":"exotel","keytype":"","keycount":"totalcount","weightage":"100"},"1":{"keyid":"10551415","value":"angira agrawal","smid":"0","keynameseo":"angira-agrawal","keytype":"","keycount":"totalcount","weightage":"80"},"2":{"keyid":"1117739","value":"angira","smid":"0","keynameseo":"angira","keytype":"","keycount":"totalcount","weightage":"80"},"3":{"keyid":"13459671","value":"airtel","smid":"0","keynameseo":"airtel","keytype":"","keycount":"totalcount","weightage":"80"},"4":{"keyid":"6370462","value":"tata communications","smid":"0","keynameseo":"tata-communications","keytype":"","keycount":"totalcount","weightage":"20"},"5":{"keyid":"6363690","value":"strategy","smid":"0","keynameseo":"strategy","keytype":"","keycount":"totalcount","weightage":"20"},"6":{"keyid":"42546","value":"growth","smid":"0","keynameseo":"growth","keytype":"","keycount":"totalcount","weightage":"20"},"8":{"keyid":"6356323","value":"enterprise","smid":"0","keynameseo":"enterprise","keytype":"","keycount":"totalcount","weightage":"20"},"9":{"keyid":"1766716","value":"customer engagement","smid":"0","keynameseo":"customer-engagement","keytype":"","keycount":"totalcount","weightage":"20"},"10":{"keyid":"15491","value":"airtel","smid":"0","keynameseo":"airtel","keytype":"","keycount":"totalcount","weightage":"20"}},"authorsplit":{"author":{"artau":"Brinda Sarkar","aunameseo":"brinda-sarkar","artauid":"479241941","artauemail":"brinda.dasgupta@gmail.com","auFullName":"Brinda Sarkar","pubname":"ET","designame":"Special Correspondent","audetailsxml":{"authordetails":[],"details":{"detail":[{"@attributes":{"type":"occupation"}},{"@attributes":{"type":"beat"}}]}},"aulinksxml":{"links":{"link":{"twitter":[],"facebook":[],"googlePlusUrl":[],"contributorUrl":[]}}},"auagencyid":"87654332","auagencyname":"ET TEAM","autype":"GENERAL"}},"similarlytagged":[{"msid":"95421623","stname":"Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26","artsyn":"Ishwar Sridharan, Co-Founder and Chief Operating Officer (COO), Exotel, exclusively told ETTelecom that the company is planning an Initial Public Offering (IPO) in 3-4 years at an appropriate valuation, adding that steps are being taken to prepare for the journey.","seolocation":"telecomnews\/exotel-gets-pan-india-vno-license-from-telecom-department-planning-ipo-in-2025-26","seolocationalt":"Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26","url_seo":"exotel-gets-pan-india-vno-license-from-telecom-department-planning-ipo-in-2025-26"},{"msid":"94486999","stname":"AI-driven chatbots are redefining customer engagement: Exotel's Shivakumar Ganesan","artsyn":"\u201cAt the moment, we are just skimming the surface with chatbots. 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