![\"<p>From](\"\/Themes\/Release\/images\/responsive\/ettelecom-default.jpg\")
“UAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel<\/a>’s growth journey outside of India,” Sachin Bhatia<\/a>, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.
Exotel, according to Bhatia, expects to achieve $1 million in recurring revenue in the UAE by the end of 2023. It has partnered with top local telecom operators du and Etisalat to set up infrastructure, and will deploy a small team for business operations, which will be supported by the company’s dedicated teams from Bangalore, India.
Exotel’s revenue mix comprises 15-20% from international markets and the rest from India. The share of international revenue will, however, grow to 25-30% over the coming 12-18 months with the addition of UAE and Indonesia markets.
“Exotel has raised a cumulative of about $100 million and we still have that cash. We are funding the investment, both infrastructure as well as manpower from that,” Bhatia said. “As the business progresses, we are going to be investing in customer success and local delivery and support.”
He added that India is “one of the most regulated markets” when compared to the “progressive” UAE market. Exotel last year received the pan-India UL VNO license from the Department of Telecommunications<\/a> (DoT) which allows it to offer cloud-calling solutions to businesses.
“Here [UAE], it's more about partnering with some of these companies and then making the requisite investments in the local infrastructure. This market is extremely sensitive to data privacy, data localization, and then scale investing in local data centers. But it is not as highly regulated as India,” the top executive said.
Read also<\/h4><\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-authors="[" ashutosh kumar"]" data-category-name="" data-category_id="" data-date="2023-02-16" data-index="article_1">
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杜Exotel进一步扩展为中东和北非地区,合作伙伴,阿联酋电信
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度以外的成长之旅,“Sachin Bhatia,联合创始人&首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘< / p >
唐森:Ishwar曾经,首席运营官(COO), Exotel;Shivakumar Ganesan,联合创始人兼首席执行官,Exotel;萨钦•巴蒂Exotel首席发展官(CGO)。
新德里:国产云通信服务公司(CPaaS)Exotel进一步扩大在阿拉伯联合酋长国(阿联酋),现在将提供服务,如短信、虚拟电话,聊天,和人工智能(AI)使解决方案在市场上,因为它试图加强在中东和北非地区的它的存在。
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度之外的成长旅程,”萨钦Bhatia联合创始人及首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘
Exotel,巴蒂亚表示,预计将达到100万美元的经常性收入在阿联酋到2023年底。它已经与当地电信运营商du和阿联酋电信合作,建立基础设施,并将部署业务操作的小团队,将由公司的专门团队从班加罗尔,印度。
Exotel从国际市场的收入结构由15 - 20%,其余的来自印度。然而,国际收入的份额将增加到25 - 30%在未来12 - 18个月的阿联酋和印尼市场。
“Exotel带来了约1亿美元的累积,我们还有现金。我们资金投资、基础设施和人力,”巴蒂亚说。“随着业务的发展,我们将投资于客户的成功和本地交付和支持。”
他补充说,印度是“监管最严格的市场之一”相比,“循序渐进”阿联酋市场。Exotel去年收到了pan-India UL VNO许可的电信部(点),允许它提供cloud-calling解决方案业务。
“这里(阿联酋),更多的是与这些公司的一些员工,然后进行必要的投资当地的基础设施。这个市场是极其敏感的隐私数据,数据本地化,然后投资于本地数据中心规模。但不像印度,高度管制”前高管表示。
Exotel在阿联酋是针对数字本地企业在电子商务和快速商业、地产科技(proptech)和物流技术领域。Exotel之前已经出现在阿联酋通过实体Ameyo,为企业提供呼叫中心功能如房地产提供商DAMAC和艾尔·安萨里交流。
“阿联酋最大的收入为例,,是一个很好的数字原生代和房地产和零售之间的混合,这是非常,非常大的在这些市场,”巴蒂亚说。
他说,阿联酋CPaaS公司提供了良好的增长前景的转变传统的企业云。“因此这将是一个巨大的机会在客户互动空间利用从内部转移到云以及声音的一些新的数字方法。这两种趋势,我们正在见证在阿联酋,燃料这些市场的增长,”巴蒂亚说。
他得出结论,基本的电话服务和运动的过渡omnichannel联系中心搬到云端,以及会话人工智能(AI)是三大CPaaS用例在阿联酋。
From L-R: Ishwar Sridharan, Chief Operating Officer (COO), Exotel; Shivakumar Ganesan, Co-Founder & CEO, Exotel; Sachin Bhatia, Chief Growth Officer (CGO), Exotel. <\/span><\/figcaption><\/figure>NEW DELHI: Homegrown cloud communications (CPaaS) services company Exotel<\/a> has expanded further in the United Arab Emirates (UAE) and will now offer services such as SMS, virtual telephony, chat, and artificial intelligence (AI)-enabled solutions in the market, as it seeks to strengthen its presence in the MENA region.
“UAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel<\/a>’s growth journey outside of India,” Sachin Bhatia<\/a>, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.
Exotel, according to Bhatia, expects to achieve $1 million in recurring revenue in the UAE by the end of 2023. It has partnered with top local telecom operators du and Etisalat to set up infrastructure, and will deploy a small team for business operations, which will be supported by the company’s dedicated teams from Bangalore, India.
Exotel’s revenue mix comprises 15-20% from international markets and the rest from India. The share of international revenue will, however, grow to 25-30% over the coming 12-18 months with the addition of UAE and Indonesia markets.
“Exotel has raised a cumulative of about $100 million and we still have that cash. We are funding the investment, both infrastructure as well as manpower from that,” Bhatia said. “As the business progresses, we are going to be investing in customer success and local delivery and support.”
He added that India is “one of the most regulated markets” when compared to the “progressive” UAE market. Exotel last year received the pan-India UL VNO license from the Department of Telecommunications<\/a> (DoT) which allows it to offer cloud-calling solutions to businesses.
“Here [UAE], it's more about partnering with some of these companies and then making the requisite investments in the local infrastructure. This market is extremely sensitive to data privacy, data localization, and then scale investing in local data centers. But it is not as highly regulated as India,” the top executive said.
Read also<\/h4><\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-news_link="//www.iser-br.com/news/exotel-further-expands-into-mena-region-partners-du-etisalat/97966720">
<\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-authors="[" ashutosh kumar"]" data-category-name="" data-category_id="" data-date="2023-02-16" data-index="article_1">
- 独家
- Telecom乐动扑克News
- 3分钟阅读
杜Exotel进一步扩展为中东和北非地区,合作伙伴,阿联酋电信
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度以外的成长之旅,“Sachin Bhatia,联合创始人&首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘< / p >
唐森:Ishwar曾经,首席运营官(COO), Exotel;Shivakumar Ganesan,联合创始人兼首席执行官,Exotel;萨钦•巴蒂Exotel首席发展官(CGO)。
新德里:国产云通信服务公司(CPaaS)Exotel进一步扩大在阿拉伯联合酋长国(阿联酋),现在将提供服务,如短信、虚拟电话,聊天,和人工智能(AI)使解决方案在市场上,因为它试图加强在中东和北非地区的它的存在。
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度之外的成长旅程,”萨钦Bhatia联合创始人及首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘
Exotel,巴蒂亚表示,预计将达到100万美元的经常性收入在阿联酋到2023年底。它已经与当地电信运营商du和阿联酋电信合作,建立基础设施,并将部署业务操作的小团队,将由公司的专门团队从班加罗尔,印度。
Exotel从国际市场的收入结构由15 - 20%,其余的来自印度。然而,国际收入的份额将增加到25 - 30%在未来12 - 18个月的阿联酋和印尼市场。
“Exotel带来了约1亿美元的累积,我们还有现金。我们资金投资、基础设施和人力,”巴蒂亚说。“随着业务的发展,我们将投资于客户的成功和本地交付和支持。”
他补充说,印度是“监管最严格的市场之一”相比,“循序渐进”阿联酋市场。Exotel去年收到了pan-India UL VNO许可的电信部(点),允许它提供cloud-calling解决方案业务。
“这里(阿联酋),更多的是与这些公司的一些员工,然后进行必要的投资当地的基础设施。这个市场是极其敏感的隐私数据,数据本地化,然后投资于本地数据中心规模。但不像印度,高度管制”前高管表示。
Exotel在阿联酋是针对数字本地企业在电子商务和快速商业、地产科技(proptech)和物流技术领域。Exotel之前已经出现在阿联酋通过实体Ameyo,为企业提供呼叫中心功能如房地产提供商DAMAC和艾尔·安萨里交流。
“阿联酋最大的收入为例,,是一个很好的数字原生代和房地产和零售之间的混合,这是非常,非常大的在这些市场,”巴蒂亚说。
他说,阿联酋CPaaS公司提供了良好的增长前景的转变传统的企业云。“因此这将是一个巨大的机会在客户互动空间利用从内部转移到云以及声音的一些新的数字方法。这两种趋势,我们正在见证在阿联酋,燃料这些市场的增长,”巴蒂亚说。
他得出结论,基本的电话服务和运动的过渡omnichannel联系中心搬到云端,以及会话人工智能(AI)是三大CPaaS用例在阿联酋。
From L-R: Ishwar Sridharan, Chief Operating Officer (COO), Exotel; Shivakumar Ganesan, Co-Founder & CEO, Exotel; Sachin Bhatia, Chief Growth Officer (CGO), Exotel. <\/span><\/figcaption><\/figure>NEW DELHI: Homegrown cloud communications (CPaaS) services company Exotel<\/a> has expanded further in the United Arab Emirates (UAE) and will now offer services such as SMS, virtual telephony, chat, and artificial intelligence (AI)-enabled solutions in the market, as it seeks to strengthen its presence in the MENA region.
“UAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel<\/a>’s growth journey outside of India,” Sachin Bhatia<\/a>, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.
Exotel, according to Bhatia, expects to achieve $1 million in recurring revenue in the UAE by the end of 2023. It has partnered with top local telecom operators du and Etisalat to set up infrastructure, and will deploy a small team for business operations, which will be supported by the company’s dedicated teams from Bangalore, India.
Exotel’s revenue mix comprises 15-20% from international markets and the rest from India. The share of international revenue will, however, grow to 25-30% over the coming 12-18 months with the addition of UAE and Indonesia markets.
“Exotel has raised a cumulative of about $100 million and we still have that cash. We are funding the investment, both infrastructure as well as manpower from that,” Bhatia said. “As the business progresses, we are going to be investing in customer success and local delivery and support.”
He added that India is “one of the most regulated markets” when compared to the “progressive” UAE market. Exotel last year received the pan-India UL VNO license from the Department of Telecommunications<\/a> (DoT) which allows it to offer cloud-calling solutions to businesses.
“Here [UAE], it's more about partnering with some of these companies and then making the requisite investments in the local infrastructure. This market is extremely sensitive to data privacy, data localization, and then scale investing in local data centers. But it is not as highly regulated as India,” the top executive said.
Read also<\/h4><\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-news_link="//www.iser-br.com/news/exotel-further-expands-into-mena-region-partners-du-etisalat/97966720">
<\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-authors="[" ashutosh kumar"]" data-category-name="" data-category_id="" data-date="2023-02-16" data-index="article_1">
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- Telecom乐动扑克News
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杜Exotel进一步扩展为中东和北非地区,合作伙伴,阿联酋电信
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度以外的成长之旅,“Sachin Bhatia,联合创始人&首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘< / p >
唐森:Ishwar曾经,首席运营官(COO), Exotel;Shivakumar Ganesan,联合创始人兼首席执行官,Exotel;萨钦•巴蒂Exotel首席发展官(CGO)。
新德里:国产云通信服务公司(CPaaS)Exotel进一步扩大在阿拉伯联合酋长国(阿联酋),现在将提供服务,如短信、虚拟电话,聊天,和人工智能(AI)使解决方案在市场上,因为它试图加强在中东和北非地区的它的存在。
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度之外的成长旅程,”萨钦Bhatia联合创始人及首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘
Exotel,巴蒂亚表示,预计将达到100万美元的经常性收入在阿联酋到2023年底。它已经与当地电信运营商du和阿联酋电信合作,建立基础设施,并将部署业务操作的小团队,将由公司的专门团队从班加罗尔,印度。
Exotel从国际市场的收入结构由15 - 20%,其余的来自印度。然而,国际收入的份额将增加到25 - 30%在未来12 - 18个月的阿联酋和印尼市场。
“Exotel带来了约1亿美元的累积,我们还有现金。我们资金投资、基础设施和人力,”巴蒂亚说。“随着业务的发展,我们将投资于客户的成功和本地交付和支持。”
他补充说,印度是“监管最严格的市场之一”相比,“循序渐进”阿联酋市场。Exotel去年收到了pan-India UL VNO许可的电信部(点),允许它提供cloud-calling解决方案业务。
“这里(阿联酋),更多的是与这些公司的一些员工,然后进行必要的投资当地的基础设施。这个市场是极其敏感的隐私数据,数据本地化,然后投资于本地数据中心规模。但不像印度,高度管制”前高管表示。
Exotel在阿联酋是针对数字本地企业在电子商务和快速商业、地产科技(proptech)和物流技术领域。Exotel之前已经出现在阿联酋通过实体Ameyo,为企业提供呼叫中心功能如房地产提供商DAMAC和艾尔·安萨里交流。
“阿联酋最大的收入为例,,是一个很好的数字原生代和房地产和零售之间的混合,这是非常,非常大的在这些市场,”巴蒂亚说。
他说,阿联酋CPaaS公司提供了良好的增长前景的转变传统的企业云。“因此这将是一个巨大的机会在客户互动空间利用从内部转移到云以及声音的一些新的数字方法。这两种趋势,我们正在见证在阿联酋,燃料这些市场的增长,”巴蒂亚说。
他得出结论,基本的电话服务和运动的过渡omnichannel联系中心搬到云端,以及会话人工智能(AI)是三大CPaaS用例在阿联酋。
From L-R: Ishwar Sridharan, Chief Operating Officer (COO), Exotel; Shivakumar Ganesan, Co-Founder & CEO, Exotel; Sachin Bhatia, Chief Growth Officer (CGO), Exotel. <\/span><\/figcaption><\/figure>NEW DELHI: Homegrown cloud communications (CPaaS) services company Exotel<\/a> has expanded further in the United Arab Emirates (UAE) and will now offer services such as SMS, virtual telephony, chat, and artificial intelligence (AI)-enabled solutions in the market, as it seeks to strengthen its presence in the MENA region.
“UAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel<\/a>’s growth journey outside of India,” Sachin Bhatia<\/a>, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.
Exotel, according to Bhatia, expects to achieve $1 million in recurring revenue in the UAE by the end of 2023. It has partnered with top local telecom operators du and Etisalat to set up infrastructure, and will deploy a small team for business operations, which will be supported by the company’s dedicated teams from Bangalore, India.
Exotel’s revenue mix comprises 15-20% from international markets and the rest from India. The share of international revenue will, however, grow to 25-30% over the coming 12-18 months with the addition of UAE and Indonesia markets.
“Exotel has raised a cumulative of about $100 million and we still have that cash. We are funding the investment, both infrastructure as well as manpower from that,” Bhatia said. “As the business progresses, we are going to be investing in customer success and local delivery and support.”
He added that India is “one of the most regulated markets” when compared to the “progressive” UAE market. Exotel last year received the pan-India UL VNO license from the Department of Telecommunications<\/a> (DoT) which allows it to offer cloud-calling solutions to businesses.
“Here [UAE], it's more about partnering with some of these companies and then making the requisite investments in the local infrastructure. This market is extremely sensitive to data privacy, data localization, and then scale investing in local data centers. But it is not as highly regulated as India,” the top executive said.
Read also<\/h4><\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-news_link="//www.iser-br.com/news/exotel-further-expands-into-mena-region-partners-du-etisalat/97966720">
- 独家
- Telecom乐动扑克News
- 3分钟阅读
杜Exotel进一步扩展为中东和北非地区,合作伙伴,阿联酋电信
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度以外的成长之旅,“Sachin Bhatia,联合创始人&首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘< / p >
读到
“阿联酋是一个市场极其客户体验驱动的。和我们相信印尼和阿联酋两个市场以外的印度,我们要完整,要发挥关键作用Exotel印度之外的成长旅程,”萨钦Bhatia联合创始人及首席发展官(CGO) Exotel告诉ETTelecom解释理由的地理扩张。乐动娱乐招聘
Exotel,巴蒂亚表示,预计将达到100万美元的经常性收入在阿联酋到2023年底。它已经与当地电信运营商du和阿联酋电信合作,建立基础设施,并将部署业务操作的小团队,将由公司的专门团队从班加罗尔,印度。
Exotel从国际市场的收入结构由15 - 20%,其余的来自印度。然而,国际收入的份额将增加到25 - 30%在未来12 - 18个月的阿联酋和印尼市场。
“Exotel带来了约1亿美元的累积,我们还有现金。我们资金投资、基础设施和人力,”巴蒂亚说。“随着业务的发展,我们将投资于客户的成功和本地交付和支持。”
他补充说,印度是“监管最严格的市场之一”相比,“循序渐进”阿联酋市场。Exotel去年收到了pan-India UL VNO许可的电信部(点),允许它提供cloud-calling解决方案业务。
“这里(阿联酋),更多的是与这些公司的一些员工,然后进行必要的投资当地的基础设施。这个市场是极其敏感的隐私数据,数据本地化,然后投资于本地数据中心规模。但不像印度,高度管制”前高管表示。
Exotel在阿联酋是针对数字本地企业在电子商务和快速商业、地产科技(proptech)和物流技术领域。Exotel之前已经出现在阿联酋通过实体Ameyo,为企业提供呼叫中心功能如房地产提供商DAMAC和艾尔·安萨里交流。
“阿联酋最大的收入为例,,是一个很好的数字原生代和房地产和零售之间的混合,这是非常,非常大的在这些市场,”巴蒂亚说。
他说,阿联酋CPaaS公司提供了良好的增长前景的转变传统的企业云。“因此这将是一个巨大的机会在客户互动空间利用从内部转移到云以及声音的一些新的数字方法。这两种趋势,我们正在见证在阿联酋,燃料这些市场的增长,”巴蒂亚说。
他得出结论,基本的电话服务和运动的过渡omnichannel联系中心搬到云端,以及会话人工智能(AI)是三大CPaaS用例在阿联酋。
“UAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel<\/a>’s growth journey outside of India,” Sachin Bhatia<\/a>, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.
Exotel, according to Bhatia, expects to achieve $1 million in recurring revenue in the UAE by the end of 2023. It has partnered with top local telecom operators du and Etisalat to set up infrastructure, and will deploy a small team for business operations, which will be supported by the company’s dedicated teams from Bangalore, India.
Exotel’s revenue mix comprises 15-20% from international markets and the rest from India. The share of international revenue will, however, grow to 25-30% over the coming 12-18 months with the addition of UAE and Indonesia markets.
“Exotel has raised a cumulative of about $100 million and we still have that cash. We are funding the investment, both infrastructure as well as manpower from that,” Bhatia said. “As the business progresses, we are going to be investing in customer success and local delivery and support.”
He added that India is “one of the most regulated markets” when compared to the “progressive” UAE market. Exotel last year received the pan-India UL VNO license from the Department of Telecommunications<\/a> (DoT) which allows it to offer cloud-calling solutions to businesses.
“Here [UAE], it's more about partnering with some of these companies and then making the requisite investments in the local infrastructure. This market is extremely sensitive to data privacy, data localization, and then scale investing in local data centers. But it is not as highly regulated as India,” the top executive said.
Read also<\/h4><\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
<\/body>","next_sibling":[{"msid":97969684,"title":"Google staff in Zurich stage walkout over layoffs","entity_type":"ARTICLE","link":"\/news\/google-staff-in-zurich-stage-walkout-over-layoffs\/97969684","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":97966720,"entity_type":"ARTICLE","title":"Exotel further expands into MENA region, partners du, Etisalat","synopsis":"\u201cUAE is a market which is extremely customer experience driven. And we believe that Indonesia and UAE which are the two markets outside of India, where we are going full-stack, are going to play a pivotal role in Exotel\u2019s growth journey outside of India,\u201d Sachin Bhatia, Co-founder & Chief Growth Officer (CGO) of Exotel told ETTelecom, explaining the rationale for the geographical expansion.","titleseo":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat","status":"ACTIVE","authors":[{"author_name":"Ashutosh Kumar","author_link":"\/author\/479254781\/ashutosh-kumar","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479254781.cms?width=100&height=100&hostid=268","author_additional":{"thumbsize":true,"msid":479254781,"author_name":"Ashutosh Kumar","author_seo_name":"ashutosh-kumar","designation":"Digital Content Producer","agency":false}}],"analytics":{"comments":0,"views":675,"shares":0,"engagementtimems":2122000},"Alttitle":{"minfo":""},"artag":"ETTelecom","artdate":"2023-02-16 11:30:00","lastupd":"2023-02-16 11:30:00","breadcrumbTags":["Exotel","department of telecommunications","Exotel UAE","Exotel solutions","Enterprise Services","Sachin Bhatia","Ameyo","technology news","Exotel expansion","Exotel India"],"secinfo":{"seolocation":"telecomnews\/exotel-further-expands-into-mena-region-partners-du-etisalat"}}" data-news_link="//www.iser-br.com/news/exotel-further-expands-into-mena-region-partners-du-etisalat/97966720">
<\/a><\/figure>Exotel aims to boost revenues through automation, other measures<\/a><\/h5><\/div><\/a><\/figure>Exotel gets pan-India VNO license from telecom department, planning IPO in 2025-26<\/a><\/h5><\/div><\/div><\/div>
Exotel in UAE is targeting digital native businesses across e-commerce and quick commerce, property tech (proptech), and logistics technology segments. Exotel has been previously present in the UAE via its entity Ameyo<\/a>, offering contact center capabilities to businesses such as real estate provider DAMAC and Al Ansari Exchange.
“The largest revenue for example, in UAE, would be a good mix between digital natives and real estate and retail, which is very, very large in these markets,” said Bhatia.
He stated that UAE offers good growth prospects for CPaaS companies on account of the shift of traditional businesses to the cloud. “Hence it is going to be a huge opportunity in the customer engagement space to leverage the shift from on-premise to cloud as well as from voice to some of the new digital methods. Those are the two trends that we are witnessing in UAE and that are going to fuel growth in these markets,” said Bhatia.
He concluded that the transition of basic telephony services and movement of omnichannel contact centres moving to the cloud, as well as, conversational artificial intelligence (AI) are going to be the top three CPaaS use cases in the UAE.
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