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The Meta<\/a> Business Messaging integrations with Freshworks' CX and CRM products make customer and prospect engagement easy for support, sales and marketing teams.
With Freshworks AI-powered bots<\/a>, businesses can tailor and automate messaging journeys for each channel, configure workflows across multiple channels or languages, and efficiently train bots with NLP learning capabilities, the company said in a statement.
\"Messaging is how people and businesses want to communicate and get business done. Businesses of all sizes are embracing this shift and finding new opportunities to better engage with customers, offer support, and drive sales,\" said Kyle Jenke, Business Messaging, Director of Partnerships at Meta.
\"We're excited to work with Freshworks to make WhatsApp<\/a> available for more businesses to better manage the end-to-end customer journey on our messaging platform,\" Jenke added.
According to Forrester, 68 per cent of consumers say that if they can choose where to make a purchase, they are more likely to go with a business that offers convenient communication.
\"Freshchat and Freshmarketer seamlessly integrate with Meta's main messaging platforms -- WhatsApp, Instagram<\/a> Messaging and Facebook Messenger -- enabling businesses to communicate with their customers quickly and easily, resulting in a better customer experience,\" said Prakash Ramamurthy, Chief Product Officer at Freshworks.
Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 60,000 customers including Allbirds, Blue Nile, Bridgestone, Databricks, Klarna, NHS, OfficeMax, and PhonePe.
The Nasdaq-listed firm was valued at $12.2 billion after it opened 21 per cent above the initial offering price of $36 apiece in September in 2021.
The company's Founder and CEO Girish Mathrubootham had highlighted that the IPO created a lot of wealth for its employees as more than 500 of its employees turned crorepatis (millionaires).
Founded by Mathrubootham and Shan Krishnasamy as Freshdesk in Chennai in 2010, the company started its journey as a helpdesk software for customer support. It decided to rebrand itself to Freshworks in June 2017 to incorporate the company's growing software suite.
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的元业务信息集成与Freshworks CX和CRM产品让客户和前景接触容易支持,销售和营销团队。
与FreshworksAI-powered机器人,企业可以定制为每个通道和自动化通讯旅程,配置工作流跨多个通道或语言,有效地训练机器人NLP学习能力,该公司在一份声明中说。
“消息传递是人们和企业想沟通和完成业务。各种规模的企业都接受这种转变和寻找新的更好的与客户接触的机会,提供支持,推动销售,”凯尔Jenke说,商业信息,合作伙伴关系主任元。
“我们很兴奋与Freshworks工作WhatsApp更多的企业可以更好地管理端到端客户旅行对我们的短信平台,”Jenke补充道。
根据Forrester, 68%的消费者说,如果他们可以选择购买,他们更有可能去与业务提供方便的交流。
“Freshchat Freshmarketer无缝集成与元的主要消息传递平台——WhatsApp,Instagram消息传递和Facebook信使,使企业能够快速而轻松地与顾客沟通,导致一个更好的客户体验,”普拉卡什需要Freshworks首席产品官说。
总部在加州圣马特奥市Freshworks经营世界各地60000多个客户服务包括Allbirds,蓝色尼罗河,普利司通,砖,Klarna, NHS, OfficeMax, PhonePe。
纳斯达克上市公司价值122亿美元后,开了36美元的初始发行价高出21%。2021年9月
公司的创始人兼首席执行官Girish Mathrubootham强调,此次IPO为员工创造了大量的财富超过500的员工crorepatis(百万富翁)。
由Mathrubootham和山Krishnasamy Freshdesk在钦奈在2010年,该公司开始了旅程作为客户支持的帮助台软件。它决定重塑自己Freshworks 2017年6月将公司不断增长的软件套件。
