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One should never really underestimate the power of a common man. In the telecom fray, it would be the housewife from Kolkata with a prepaid account who relies on her engineer son to take her through the ordeal of Mobile Number Portability; the farmer from a village in Haryana who hasn't seen a single ad from a telecom player in his life, and therefore depends on the kirana wala to pick his carrier and talktime plan; the millennial entrepreneur mother from Chennai who likes the Airtel<\/a> 4G<\/a> campaign for the clarity of its message, and still others who like it for the mascot. It is this consumer behaviour that should serve as a reminder to not forget 'small data' in the obsession with 'big data', not to fall short on the retail experience in a bid to strengthen customer service. Most of these consumers don't have a corporate account, a postpaid account, or social media to state their network woes.
\n
\nBE reached out to this motley group for their telco tales:<\/em>
\n
\nCoverage Kshetra Se Bahar
\n
\nOm Prakash Kamboj, 42<\/strong>
\nFarmer, Bakana village, Yamunanagar, Haryana
Has two connections, Tata Docomo and Vodafone<\/a>.
\nOne gives him better coverage, the other has cheaper call rates.
\n
\n\"\"
\n
\nMobile Number Portability <\/strong>
\nNever heard of the term but moved from Docomo to Vodafone in the past when I had just one connection. It was a three month plan, the call rates for Vodafone were much cheaper.
\n
\nCustomer Care <\/strong>
\nThere are times when they cut your talk time money without your having availed a service in the first place. And then they argue when approached or never call back. Some of them are nice and helpful though.
\n
\nTop of Mind Ads <\/strong>
\nI have never seen any ad from a telecom service provider. Maybe those leaflets hung outside kirana shops, but does that count?
\n
\nManish Punwani, 30<\/strong>
\nDirector, Four Finger Solution, Baroda
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nI changed my service provider from Idea to Vodafone. Because Idea's internet was pretty bad.
\n
\nCustomer Care<\/strong>
\nBest Experience: When I had to hot list my wife's number which is a Vodafone number, they did it instantly. At the time we found the phone again and I wanted to get the connection as it was cancelled. They helped me through it and made the process hassle-free.
\n
\nWorst Experience: I had an interesting experience when I wanted to change my billing plan from post-paid to pre-paid. Because they didn't want to let go off me in the billing cycle they were very insistent on me keeping my postpaid connection. They didn't even bother to try to understand my reasons.
\n
\nTop of Mind Ads<\/strong>
\nThe Jio ads because it is current. It's not the best but it's on the top of this list because of the brand ambassador and the message is very clear and simple to understand.
\n
\nMost Idea ads. But the recent ones where they talk about superfast 4G net.
\n
\nZoozoos have to be on any list of telecom advertising.
\n
\nPriyanka Mathur Dhingra,43<\/strong>
\nMarketing faculty at IBS Business School, Mumbai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nWith all the great advertising done by various brands, I have been tempted to try mobile number portability. But fearing transitional difficulties, poor response from call centres, and mistrust in the process, I have not tried it yet.
\n
\nCustomer Care<\/strong>
\nBest Experience: My latest best 'Customer Service Experience' has been with Reliance Jio. They visited our campus in Mumbai, and were distributing free Jio SIM cards and router. The only documentation they required was an Aadhar Card number and the recipient's finger-prints. The process was smooth and quick.
\n
\nWorst Experience: The constant call drops - which seems to be a malaise with all telecom service brands.
\n
\nTop of Mind Ads<\/strong>
\n
\nI liked the latest Idea ad where an older person, who is about to lose his job because he does not know how to operate the internet is helped by his young bus-friend who teaches him on the Idea Network.
\n
\nVodafone India (Super Dad): Where a clumsy dad helps his son wear a dhoti by watching a How-to video on his phone. Superb
\n
\nAirtel (New Airtel 4G ad shot in Shillong 2016): The ubiquitous Sasha Chettri and the beautiful Shillong in the background make for a temptingly believable ad by Airtel.
\n
\nAnkit Bohra, 31<\/strong>
\nCo-founder, Tapri (chain of tea cafes), Jaipur
\nHas a Vodafone connection
\n
\n\"\"
\n
\nMobile Number Portability<\/strong>
\nI haven't tried mobile number portability since I'm fine with my current operator (Vodafone). I am not sure about other operators (I believe all are same except BSNL which is worse).
\n
\nCustomer Care<\/strong>
\nIt's a pain to deal with operational issues. It's been eight years and they have still not been able to change my billing address.
\n
\nTop of Mind Ads<\/strong>
\nVodafone Irrfan Khan ad: informative and simple
\n
\nVodafone pug ads: subtle, neat and non-commercial feel
\n
\nAirtel 'Har ek friend zaroori hota hai':
\n
\nI like the song (And I hate the Idea ads, by the way)
\n
\nShivam G Yadav, 16<\/strong>
\nWaiter, Mumbai\/ Amethi
\nHas an Idea connection
\n
\nMobile Number Portability<\/strong>
\nI got my number last year. I got Idea because it was cheap. And I was making a delivery in the neighbourhood and the guy at the shop was selling Idea connections. I got it for `80. I don't watch TV so I don't know which company has the best plan.
\n
\nCustomer Care<\/strong>
\nI called them once when my balance was not showing. They explained everything to me and it was fixed. But the data connection isn't clear. But I don't call them to fix the data connection because I don't need to. I use WiFi.
\n
\nAkanksha Arora, 25<\/strong>
\nStudent, Karnal
\nHas a Reliance connection
\n
\n\"\"
\n
\nMobile Number Portability<\/strong>
\nI have tried mobile number portability because I was not happy with the current company's call charges. The process was mostly hassle free
\n
\nCustomer Care<\/strong>
\nAirtel is the best. They even follow up to check if the problem was resolved and also pay attention when you have a query.
\n
\nI haven't had a very bad experience as such, but reaching a Reliance communications customer service personnel on call is very difficult.
\n
\nTop of Mind Ads<\/strong>
\nVodafone\/Hutch: \"You and I in this beautiful world\" ad with the pug
\n
\nAirtel 4G challenge ad
\n
\n\"What an Idea, Sirjee!\" by Idea
\n
\nGayatri Ganesh, 29<\/strong>
\nEntrepreneur, L'Elaan creations, Chennai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nI tried switching from Reliance to Vodafone but it never worked. Vodafone kept saying, \"Reliance did not accept portability documents.\" I lost my number eventually.
\n
\nCustomer Care<\/strong>
\nI don't rely on customer care at all. I know they don't know sh*t. I'd much rather walk into a store to get an issue resolved.
\n
\nTop of Mind Ads<\/strong>
\nI like the Airtel 4G app download ads. They are to the point.
\n
\nAjinkya Deshpande, 22<\/strong>
\nEngineering student, IIT Bombay, Mumbai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nNever tried.
\n
\nCustomer Care<\/strong>
\nBest Experience: When trying to pick an Internet plan, the customer service executive was capable and helpful.
\n
\nWorst Experience: I once got charged an exorbitant roaming amount while on a trip to Thailand. This was way-over the quoted roaming rates, which I later realised were to be activated by sending a message to them (which was mentioned at the bottom of a very long sms). This issue was very painful to resolve and after talking to a lot of people, I had to finally pay a large amount for very minuscule usage.
\n
\nTop of Mind Ads<\/strong>
\nVodafone Zoozoo ads: They were often humorous and the characters were cute.
\n
\nAirtel 'Har ek friend zaroori hota hai': Catchy song.
\n
\nReliance Jio: The print ads with PM Modi. Gave the sense of a big and momentous advance in the telecom sector
\n
\nAshima Sinha, 54<\/strong>
\nHomemaker, Kolkata
\nHas an Airtel connection
\n
\nMobile Number Portability<\/strong>
\nI tried porting from Reliance to Airtel once. Couldn't find clear documentation so had to ask my son to help out.
\n
\nCustomer Care<\/strong>
\nI remember this Airtel customer care executive (lady) who was very helpful. She explained why my balance was going down and deactivated some unnecessary value added services like caller tune etc. The worst has to be BSNL. The connection is down most of the time. And customer service is unreachable even after holding on for 10 minutes. I don't understand how they can waste our time like that.
\n
\nTop of Mind Ads<\/strong>
\nAll ads from the new Airtel girl. She seems very smart and cute.\n\n<\/body>","next_sibling":[{"msid":55574349,"title":"Is Airtel's Sasha Chettri really the most annoying girl on TV?","entity_type":"ARTICLE","link":"\/news\/is-airtels-sasha-chettri-really-the-most-annoying-girl-on-tv\/55574349","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":55574394,"entity_type":"ARTICLE","title":"From Reliance to Airtel, here is what the common man thinks about telecom operators","synopsis":"Telecom operators shouldn't compromise on retail experience in a bid to strengthen customer service.","titleseo":"telecomnews\/from-reliance-to-airtel-here-is-what-the-common-man-thinks-about-telecom-operators","status":"ACTIVE","authors":[{"author_name":"Shephali Bhatt","author_link":"\/author\/479230465\/shephali-bhatt","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479230465.cms?width=250&height=250&imgsize=200368","author_additional":{"thumbsize":true,"msid":479230465,"author_name":"Shephali Bhatt","author_seo_name":"shephali-bhatt","designation":"Tech & Culture Reporter","agency":false}},{"author_name":"Amit Bapna","author_link":"\/author\/479216656\/amit-bapna","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479216656.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479216656,"author_name":"Amit Bapna","author_seo_name":"amit-bapna","designation":"Editor","agency":false}},{"author_name":"Delshad Irani","author_link":"\/author\/479203177\/delshad-irani","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479203177.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479203177,"author_name":"Delshad Irani","author_seo_name":"delshad-irani","designation":"Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-11-23 09:46:28","lastupd":"2016-11-23 09:48:08","breadcrumbTags":["Vodafone","Reliance Industries Limited","Reliance Communications Limited","Airtel","industry","4G"],"secinfo":{"seolocation":"telecomnews\/from-reliance-to-airtel-here-is-what-the-common-man-thinks-about-telecom-operators"}}" data-authors="[" shephali bhatt","amit bapna","delshad irani"]" data-category-name="" data-category_id="" data-date="2016-11-23" data-index="article_1">

从依赖到旅馆,这就是普通人考虑电信运营商

电信运营商不妥协的零售体验,以加强客户服务。

Shephali Bhatt Amit Bapna Delshad伊朗人
  • 更新于2016年11月23日09:48点坚持
一个人应该永远不会真正低估一个普通人的力量。电信竞争,这将是家庭主妇从加尔各答预付账户她依赖工程师的儿子带她通过手机号码可移植性的折磨;哈里亚纳邦的一个村庄的农民还没有见过一个广告从电信球员在他的生活中,因此取决于基wala挑选他的载体和通话计划;千禧企业家从金奈喜欢母亲附近的旅馆4 g竞选的清晰信息,还有一些人喜欢它的吉祥物。这个消费者行为应该提醒人们不要忘记“小数据”对“大数据”的痴迷,不低于零售经验,以加强客户服务。大多数的消费者没有公司账户,一个邮资已付的账户,或社会媒体网络危机状态。

联系到这群电信的故事:

覆盖Kshetra Se Bahar

奥姆普拉卡什Kamboj, 42岁
Yamunanagar农民,Bakana村,哈里亚纳邦
有两个连接,塔塔Docomo和沃达丰(Vodafone)。
给他更好的报道,另一个更便宜的话费。



手机号码可移植性
从来没有听说过这个词,但从Docomo搬到沃达丰在过去当我刚刚一个连接。这是一个三个月计划,沃达丰的话费便宜得多。

客户关怀
有些时候他们削减你的通话时间钱没有你拥有利用服务放在第一位。然后他们认为当接近或从来没有回电话。他们中的一些人很好,乐于助人。

心灵的广告
我从来没有见过任何广告从电信服务提供商。也许这些传单拉挂在商店,但数吗?

Manish Punwani 30
主任,四个手指的解决方案,巴罗达
有一个沃达丰连接

手机号码可移植性
我改变了服务提供商沃达丰的主意。因为想法的互联网很糟糕。

客户关怀
最好的经验:当我不得不热列表我的妻子的号码是沃达丰的数字,他们做到了。当时我们发现电话我想连接,因为它被取消了。他们帮助我度过这个过程,使免费。

最糟糕的经历:我有过一次有趣的经历,当我想要改变我的计费计划从邮资已付的预付。因为他们不想让离开我的账单周期他们很坚持我保持我的邮资已付的连接。他们甚至不费心去尝试理解我的原因。

心灵的广告
Jio广告因为它是电流。这不是最好的但在这个列表的顶部,因为品牌大使和消息非常清楚和容易理解。

大多数广告。但最近的讨论超快的4 g网络。

Zoozoos必须在任何电信广告列表。

要不是Mathur Dhingra, 43岁
营销IBS商学院教员,孟买
有一个沃达丰连接

手机号码可移植性
所有伟大的广告通过各种品牌,我一直想尝试手机号码可移植性。但是担心过渡困难,可怜的回应呼叫中心,和不信任在这个过程中,我还没有试过。

客户关怀
最好的经验:我的最新最佳的客户服务经验与Jio的依赖。他们参观了我们的校园在孟买,分发免费Jio SIM卡和路由器。他们唯一需要的文档是一个Aadhar卡号码和收件人的指纹。这个过程非常顺利和快速。

最糟糕的经验:常数叫滴——这似乎是一个问题与所有电信服务品牌。

心灵的广告

我喜欢最新的广告,一个年长的人,即将失去他的工作,因为他不知道如何使用互联网是得益于他年轻bus-friend教授他的想法网络。

沃达丰印度(超级爸爸):一个笨拙的爸爸帮助他儿子穿腰布看他的手机电视指南。一流的

Airtel(新Airtel 4 g广告在西隆2016):无处不在的萨莎Chettri和美丽的西隆背景让Airtel迷人地可信的广告。

Ankit Bohra, 31岁
联合创始人,Tapri(茶叶连锁咖啡馆),斋普尔
有一个沃达丰连接



手机号码可移植性
我还没试过手机号码可移植性以来我很好与我目前的运营商(Vodafone)。我不确定其他运营商(我相信都是相同的除了BSNL更糟)。

客户关怀
这是一个疼痛处理业务问题。已经八年了,他们还没能改变我的帐单地址。

心灵的广告
沃达丰Irrfan汗广告:信息和简单

沃达丰哈巴狗广告:微妙,整洁非商业的感觉

Airtel的Har ek朋友zaroori hota海”:

我喜欢这首歌(我不喜欢广告,顺便说一下)

11 G Yadav, 16岁
服务员,孟买/ Amethi
有一个想法连接

手机号码可移植性
我去年得到了我的电话号码。我有主意,因为很便宜。我在附近进行交付,这家伙在商店出售的想法连接。我得到了80年。我不看电视,所以我不知道哪个公司有最好的计划。

客户关怀
我叫他们当平衡没有显示。他们解释了我的一切,这是固定的。但数据连接还不清楚。但我不叫他们修复数据连接,因为我不需要。我使用无线网络。

名叫Akanksha Arora, 25
学生,Karnal
有一个依赖连接



手机号码可移植性
我试过手机号码可移植性,因为我不满意当前的公司的电话费用。这个过程主要是麻烦免费的

客户关怀
旅馆是最好的。他们甚至跟进检查问题是否解决,也注意当你有一个查询。

我没有一个非常糟糕的经历,但是达成信实电信客户服务人员随叫随到是非常困难的。

心灵的广告
沃达丰(Vodafone) /厨:“你和我在这个美丽的世界”广告的哈巴狗

Airtel广告4 g的挑战

“什么想法,Sirjee !”的想法

贾亚特里Ganesh, 29岁
企业家,L 'Elaan创作,钦奈
有一个沃达丰连接

手机号码可移植性
我试着从依赖转向沃达丰(Vodafone)但是它从来没有成功过。沃达丰(Vodafone)说,“不接受可移植性文档的依赖。”I lost my number eventually.

客户关怀
我不要依赖客户关怀。我知道他们不知道。我宁愿走进一家商店去解决一个问题。

心灵的广告
我喜欢Airtel 4 g应用下载广告。他们是重要的。

Ajinkya Deshpande, 22岁
工科学生来说,孟买,孟买
有一个沃达丰连接

手机号码可移植性
从来没有试过。

客户关怀
最好的经验:在试图选择一个网络计划,客户服务执行能力和乐于助人。

最糟糕的经验:我曾经有收取过高的漫游在去泰国旅行。这是在引用的漫游资费,后来我意识到通过发送消息给他们被激活(提到很长sms)的底部。这个问题很痛苦的解决,与很多人交谈后,我不得不最后支付大量非常微不足道的用法。

心灵的广告
沃达丰Zoozoo广告:他们通常幽默,人物可爱。

Airtel的Har ek朋友zaroori hota海”:朗朗上口的歌曲。

依赖Jio: PM莫迪的平面广告。给一个大的感觉和电信领域的重大进步

Ashima Sinha, 54岁
家庭主妇,加尔各答
有一个Airtel连接

手机号码可移植性
我试着从依赖Airtel一旦移植。找不到明确的文档,所以不得不问我儿子帮忙。

客户关怀
我记得这个Airtel客户服务执行(女士)是非常有用的。她解释了为什么我的余额下降,释放一些不必要的调用者调整等增值服务。最糟糕的是BSNL。连接下来的大部分时间。和客户服务是遥不可及的即使坚持10分钟。我不明白他们怎么可以这样浪费时间。

心灵的广告
所有广告的新旅馆的女孩。她看起来非常聪明和可爱。
  • 发布于2016年11月23日09:46点坚持
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  • 从依赖到旅馆,这就是普通人考虑电信运营商
One should never really underestimate the power of a common man. In the telecom fray, it would be the housewife from Kolkata with a prepaid account who relies on her engineer son to take her through the ordeal of Mobile Number Portability; the farmer from a village in Haryana who hasn't seen a single ad from a telecom player in his life, and therefore depends on the kirana wala to pick his carrier and talktime plan; the millennial entrepreneur mother from Chennai who likes the Airtel<\/a> 4G<\/a> campaign for the clarity of its message, and still others who like it for the mascot. It is this consumer behaviour that should serve as a reminder to not forget 'small data' in the obsession with 'big data', not to fall short on the retail experience in a bid to strengthen customer service. Most of these consumers don't have a corporate account, a postpaid account, or social media to state their network woes.
\n
\nBE reached out to this motley group for their telco tales:<\/em>
\n
\nCoverage Kshetra Se Bahar
\n
\nOm Prakash Kamboj, 42<\/strong>
\nFarmer, Bakana village, Yamunanagar, Haryana
Has two connections, Tata Docomo and Vodafone<\/a>.
\nOne gives him better coverage, the other has cheaper call rates.
\n
\n\"\"
\n
\nMobile Number Portability <\/strong>
\nNever heard of the term but moved from Docomo to Vodafone in the past when I had just one connection. It was a three month plan, the call rates for Vodafone were much cheaper.
\n
\nCustomer Care <\/strong>
\nThere are times when they cut your talk time money without your having availed a service in the first place. And then they argue when approached or never call back. Some of them are nice and helpful though.
\n
\nTop of Mind Ads <\/strong>
\nI have never seen any ad from a telecom service provider. Maybe those leaflets hung outside kirana shops, but does that count?
\n
\nManish Punwani, 30<\/strong>
\nDirector, Four Finger Solution, Baroda
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nI changed my service provider from Idea to Vodafone. Because Idea's internet was pretty bad.
\n
\nCustomer Care<\/strong>
\nBest Experience: When I had to hot list my wife's number which is a Vodafone number, they did it instantly. At the time we found the phone again and I wanted to get the connection as it was cancelled. They helped me through it and made the process hassle-free.
\n
\nWorst Experience: I had an interesting experience when I wanted to change my billing plan from post-paid to pre-paid. Because they didn't want to let go off me in the billing cycle they were very insistent on me keeping my postpaid connection. They didn't even bother to try to understand my reasons.
\n
\nTop of Mind Ads<\/strong>
\nThe Jio ads because it is current. It's not the best but it's on the top of this list because of the brand ambassador and the message is very clear and simple to understand.
\n
\nMost Idea ads. But the recent ones where they talk about superfast 4G net.
\n
\nZoozoos have to be on any list of telecom advertising.
\n
\nPriyanka Mathur Dhingra,43<\/strong>
\nMarketing faculty at IBS Business School, Mumbai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nWith all the great advertising done by various brands, I have been tempted to try mobile number portability. But fearing transitional difficulties, poor response from call centres, and mistrust in the process, I have not tried it yet.
\n
\nCustomer Care<\/strong>
\nBest Experience: My latest best 'Customer Service Experience' has been with Reliance Jio. They visited our campus in Mumbai, and were distributing free Jio SIM cards and router. The only documentation they required was an Aadhar Card number and the recipient's finger-prints. The process was smooth and quick.
\n
\nWorst Experience: The constant call drops - which seems to be a malaise with all telecom service brands.
\n
\nTop of Mind Ads<\/strong>
\n
\nI liked the latest Idea ad where an older person, who is about to lose his job because he does not know how to operate the internet is helped by his young bus-friend who teaches him on the Idea Network.
\n
\nVodafone India (Super Dad): Where a clumsy dad helps his son wear a dhoti by watching a How-to video on his phone. Superb
\n
\nAirtel (New Airtel 4G ad shot in Shillong 2016): The ubiquitous Sasha Chettri and the beautiful Shillong in the background make for a temptingly believable ad by Airtel.
\n
\nAnkit Bohra, 31<\/strong>
\nCo-founder, Tapri (chain of tea cafes), Jaipur
\nHas a Vodafone connection
\n
\n\"\"
\n
\nMobile Number Portability<\/strong>
\nI haven't tried mobile number portability since I'm fine with my current operator (Vodafone). I am not sure about other operators (I believe all are same except BSNL which is worse).
\n
\nCustomer Care<\/strong>
\nIt's a pain to deal with operational issues. It's been eight years and they have still not been able to change my billing address.
\n
\nTop of Mind Ads<\/strong>
\nVodafone Irrfan Khan ad: informative and simple
\n
\nVodafone pug ads: subtle, neat and non-commercial feel
\n
\nAirtel 'Har ek friend zaroori hota hai':
\n
\nI like the song (And I hate the Idea ads, by the way)
\n
\nShivam G Yadav, 16<\/strong>
\nWaiter, Mumbai\/ Amethi
\nHas an Idea connection
\n
\nMobile Number Portability<\/strong>
\nI got my number last year. I got Idea because it was cheap. And I was making a delivery in the neighbourhood and the guy at the shop was selling Idea connections. I got it for `80. I don't watch TV so I don't know which company has the best plan.
\n
\nCustomer Care<\/strong>
\nI called them once when my balance was not showing. They explained everything to me and it was fixed. But the data connection isn't clear. But I don't call them to fix the data connection because I don't need to. I use WiFi.
\n
\nAkanksha Arora, 25<\/strong>
\nStudent, Karnal
\nHas a Reliance connection
\n
\n\"\"
\n
\nMobile Number Portability<\/strong>
\nI have tried mobile number portability because I was not happy with the current company's call charges. The process was mostly hassle free
\n
\nCustomer Care<\/strong>
\nAirtel is the best. They even follow up to check if the problem was resolved and also pay attention when you have a query.
\n
\nI haven't had a very bad experience as such, but reaching a Reliance communications customer service personnel on call is very difficult.
\n
\nTop of Mind Ads<\/strong>
\nVodafone\/Hutch: \"You and I in this beautiful world\" ad with the pug
\n
\nAirtel 4G challenge ad
\n
\n\"What an Idea, Sirjee!\" by Idea
\n
\nGayatri Ganesh, 29<\/strong>
\nEntrepreneur, L'Elaan creations, Chennai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nI tried switching from Reliance to Vodafone but it never worked. Vodafone kept saying, \"Reliance did not accept portability documents.\" I lost my number eventually.
\n
\nCustomer Care<\/strong>
\nI don't rely on customer care at all. I know they don't know sh*t. I'd much rather walk into a store to get an issue resolved.
\n
\nTop of Mind Ads<\/strong>
\nI like the Airtel 4G app download ads. They are to the point.
\n
\nAjinkya Deshpande, 22<\/strong>
\nEngineering student, IIT Bombay, Mumbai
\nHas a Vodafone connection
\n
\nMobile Number Portability<\/strong>
\nNever tried.
\n
\nCustomer Care<\/strong>
\nBest Experience: When trying to pick an Internet plan, the customer service executive was capable and helpful.
\n
\nWorst Experience: I once got charged an exorbitant roaming amount while on a trip to Thailand. This was way-over the quoted roaming rates, which I later realised were to be activated by sending a message to them (which was mentioned at the bottom of a very long sms). This issue was very painful to resolve and after talking to a lot of people, I had to finally pay a large amount for very minuscule usage.
\n
\nTop of Mind Ads<\/strong>
\nVodafone Zoozoo ads: They were often humorous and the characters were cute.
\n
\nAirtel 'Har ek friend zaroori hota hai': Catchy song.
\n
\nReliance Jio: The print ads with PM Modi. Gave the sense of a big and momentous advance in the telecom sector
\n
\nAshima Sinha, 54<\/strong>
\nHomemaker, Kolkata
\nHas an Airtel connection
\n
\nMobile Number Portability<\/strong>
\nI tried porting from Reliance to Airtel once. Couldn't find clear documentation so had to ask my son to help out.
\n
\nCustomer Care<\/strong>
\nI remember this Airtel customer care executive (lady) who was very helpful. She explained why my balance was going down and deactivated some unnecessary value added services like caller tune etc. The worst has to be BSNL. The connection is down most of the time. And customer service is unreachable even after holding on for 10 minutes. I don't understand how they can waste our time like that.
\n
\nTop of Mind Ads<\/strong>
\nAll ads from the new Airtel girl. She seems very smart and cute.\n\n<\/body>","next_sibling":[{"msid":55574349,"title":"Is Airtel's Sasha Chettri really the most annoying girl on TV?","entity_type":"ARTICLE","link":"\/news\/is-airtels-sasha-chettri-really-the-most-annoying-girl-on-tv\/55574349","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":55574394,"entity_type":"ARTICLE","title":"From Reliance to Airtel, here is what the common man thinks about telecom operators","synopsis":"Telecom operators shouldn't compromise on retail experience in a bid to strengthen customer service.","titleseo":"telecomnews\/from-reliance-to-airtel-here-is-what-the-common-man-thinks-about-telecom-operators","status":"ACTIVE","authors":[{"author_name":"Shephali Bhatt","author_link":"\/author\/479230465\/shephali-bhatt","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479230465.cms?width=250&height=250&imgsize=200368","author_additional":{"thumbsize":true,"msid":479230465,"author_name":"Shephali Bhatt","author_seo_name":"shephali-bhatt","designation":"Tech & Culture Reporter","agency":false}},{"author_name":"Amit Bapna","author_link":"\/author\/479216656\/amit-bapna","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479216656.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479216656,"author_name":"Amit Bapna","author_seo_name":"amit-bapna","designation":"Editor","agency":false}},{"author_name":"Delshad Irani","author_link":"\/author\/479203177\/delshad-irani","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479203177.cms?width=250&height=250","author_additional":{"thumbsize":false,"msid":479203177,"author_name":"Delshad Irani","author_seo_name":"delshad-irani","designation":"Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-11-23 09:46:28","lastupd":"2016-11-23 09:48:08","breadcrumbTags":["Vodafone","Reliance Industries Limited","Reliance Communications Limited","Airtel","industry","4G"],"secinfo":{"seolocation":"telecomnews\/from-reliance-to-airtel-here-is-what-the-common-man-thinks-about-telecom-operators"}}" data-news_link="//www.iser-br.com/news/from-reliance-to-airtel-here-is-what-the-common-man-thinks-about-telecom-operators/55574394">