This will mean downloading a driving licence<\/a>, income tax certificate<\/a> or PAN card<\/a> will become instantaneous over WhatsApp for citizens.
The pilot project has already been rolled out for tests, according to officials.
The service is expected to be formally launched in the next few weeks.
The WhatsApp chatbot interface will provide access to documents stored on a citizen’s DigiLocker<\/a>.
The government has also changed the name of the MyGov Corona Helpdesk to MyGov Helpdesk to denote the expansion of services beyond just Covid-19 related resources, two officials aware of the discussions told ET.
“The interface will have the option of unlocking DigiLocker services,” a senior government official, who did not wish to be named, told ET. “When you choose the DigiLocker option, it will authenticate with your Aadhaar and OTP and will inform you of the documents available.”
The interface will ask for the OTP and mobile number to which the certificate is linked and will provide it immediately.
“It takes around 30 seconds to get the certificate,” the official said.
About 100 million people use DigiLocker currently and it has also become the national academy depository with access to all certificates of Class 10 and 12, the official added.
“In future, it will also become the health locker with all the health documents being made available there,” the person said.
Close to 80 million people have accessed the MyGov Corona Helpdesk for Covid-19 related information and around 32 million have downloaded Covid-19 vaccination certificates through the WhatsApp chatbot so far.
The prevalence, convenience and use of WhatsApp will bring down entry barriers and will make DigiLocker accessible to more people, said Amit Ranjan, who was one of the architects of the national DigiLocker project.
“Sometimes, people have problems signing in, forget their passwords etc. So, it might be a way to sidestep some of those problems as well. It'll just make it accessible to a wider cross section of people,” he said.
When contacted, WhatsApp did not comment.
When vaccination details of travellers are sought, it is a cumbersome process – especially for the elderly - to log on to government portals and download the certificates.
The WhatsApp chatbot is a conversational interface and since the instant messaging platform is used by over 500 million Indians, accessing these documents becomes easy.
Currently, the interface is available in English and Hindi, but there is a plan to put out more regional language versions in partnership with states.
Around 14 states have enabled a similar chatbot in regional languages, but the central service is available only in English and Hindi, the official said.
ET reported last month that several states had adopted the WhatsApp chatbot for citizen services.
Several other use cases have also made it to the WhatsApp chatbot.
These include a 24x7 helpline of the National Commission for Women for expectant mothers, West Bengal’s chatbot for citizens and farmers to access services like ration cards, lodge grievances and get information on paddy procurement, and Mumbai municipal corporation’s MyBMC Assist to provide administrative services to citizens and tourists.
More than 400,000 common services centres (CSCs) also use the WhatsApp chatbot, which can be programmed to respond in several local languages along with Hindi and English.
Ranjan says it is quite safe from a security perspective.
“The risk of carrying things in your mobile phone is there with any app on the mobile phone. I don't think this is any different. So, it does not introduce any new security factors.”
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钦奈:政府的WhatsApp聊天机器人,去年推出的接种本疫苗接种槽和下载证书,将成为one-stop-destination访问大量的官方文件。
这就意味着下载驾驶执照,所得税证书或潘卡将成为瞬时在WhatsApp公民。
试点项目已经推出的测试,据官员。
服务预计将在未来几周内正式启动。
的WhatsApp chatbot接口将提供文件存储在一个公民DigiLocker。
政府还MyGov电晕帮助台的名字改为MyGov Helpdesk表示服务不仅仅是Covid-19相关资源的扩张,两名官员意识到讨论告诉等。
“打开的界面可以选择DigiLocker服务,”一位高级政府官员,不愿具名,告诉等。“当你选择DigiLocker选项,它将验证和Aadhaar OTP,会通知你可用的文件。”
OTP的接口将要求和证书关联的手机号码,立即将提供它。
”需要大约30秒获得证书,”这位官员说。
目前大约有1亿人使用DigiLocker还成为了国家科学院保管人访问类10和12的所有证书,这位官员补充道。
“在未来,它也将成为卫生储物柜的卫生文件被提供,”这位人士说。
近8000万人访问MyGov电晕Helpdesk Covid-19相关信息和大约3200万下载Covid-19疫苗接种证书通过WhatsApp聊天机器人。
流行,方便和使用WhatsApp将降低进入壁垒,使DigiLocker可访问更多的人,Amit野生动物说,他是国家的建筑师之一DigiLocker项目。
“人签字的问题,有时候忘记密码等等。所以,这可能是一种回避这些问题。它会使其能够访问更大截面的人,”他说。
联系时,WhatsApp没有置评。
当疫苗接种旅行者的细节,它是一个复杂的过程,特别是老年人,登录到政府门户网站和下载证书。
以来的WhatsApp聊天机器人是一个会话界面和使用的即时通讯平台是超过5亿印度人,访问这些文档变得容易。
目前,接口中可用英语和印地语,但是有一个计划推出更多的区域语言版本和状态。
在14个州使类似的chatbot地方语言,但是中央服务只提供英语和印地语,这位官员说。
ET上月报道,几个州已经采用了WhatsApp chatbot为公民服务。
其他几个用例也取得了它WhatsApp聊天机器人。
这些包括一个24 x7热线国家妇女委员会的孕妇,西孟加拉邦的市民和农民聊天机器人访问服务配给卡,提出不满和对稻田采购得到信息,和孟买市政公司的MyBMC协助为市民和游客提供管理服务。
超过400000个公共服务中心(二者)也使用WhatsApp chatbot,反应可编程在几个当地语言和印地语和英语。
野生动物说,从安全的角度来看是万无一失的。
“风险的事情在你的手机与手机上的任何应用程序。我不认为这是任何不同。所以,它不引入任何新的安全因素。”
这就意味着下载驾驶执照,所得税证书或潘卡将成为瞬时在WhatsApp公民。
试点项目已经推出的测试,据官员。
服务预计将在未来几周内正式启动。
的WhatsApp chatbot接口将提供文件存储在一个公民DigiLocker。
政府还MyGov电晕帮助台的名字改为MyGov Helpdesk表示服务不仅仅是Covid-19相关资源的扩张,两名官员意识到讨论告诉等。
“打开的界面可以选择DigiLocker服务,”一位高级政府官员,不愿具名,告诉等。“当你选择DigiLocker选项,它将验证和Aadhaar OTP,会通知你可用的文件。”
OTP的接口将要求和证书关联的手机号码,立即将提供它。
”需要大约30秒获得证书,”这位官员说。
目前大约有1亿人使用DigiLocker还成为了国家科学院保管人访问类10和12的所有证书,这位官员补充道。
“在未来,它也将成为卫生储物柜的卫生文件被提供,”这位人士说。
近8000万人访问MyGov电晕Helpdesk Covid-19相关信息和大约3200万下载Covid-19疫苗接种证书通过WhatsApp聊天机器人。
流行,方便和使用WhatsApp将降低进入壁垒,使DigiLocker可访问更多的人,Amit野生动物说,他是国家的建筑师之一DigiLocker项目。
“人签字的问题,有时候忘记密码等等。所以,这可能是一种回避这些问题。它会使其能够访问更大截面的人,”他说。
联系时,WhatsApp没有置评。
当疫苗接种旅行者的细节,它是一个复杂的过程,特别是老年人,登录到政府门户网站和下载证书。
以来的WhatsApp聊天机器人是一个会话界面和使用的即时通讯平台是超过5亿印度人,访问这些文档变得容易。
目前,接口中可用英语和印地语,但是有一个计划推出更多的区域语言版本和状态。
在14个州使类似的chatbot地方语言,但是中央服务只提供英语和印地语,这位官员说。
ET上月报道,几个州已经采用了WhatsApp chatbot为公民服务。
其他几个用例也取得了它WhatsApp聊天机器人。
这些包括一个24 x7热线国家妇女委员会的孕妇,西孟加拉邦的市民和农民聊天机器人访问服务配给卡,提出不满和对稻田采购得到信息,和孟买市政公司的MyBMC协助为市民和游客提供管理服务。
超过400000个公共服务中心(二者)也使用WhatsApp chatbot,反应可编程在几个当地语言和印地语和英语。
野生动物说,从安全的角度来看是万无一失的。
“风险的事情在你的手机与手机上的任何应用程序。我不认为这是任何不同。所以,它不引入任何新的安全因素。”
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