How has the company performed this year?<\/strong>
Ajey Mehta<\/a> (AM) - We have launched nine smart phones, we have also seen significant improvement in terms of our performance both smart phone and feature phone space. From an offline channel perspective, we have 550 exclusive distributors working with 1,10,000 stores…We have 400 Care outlets and we have Nokia<\/a>.com platform up and running and we have our manufacturing also up and running. There are a lot of building blocks of a successful brands going forward. We have also had tie ups in the IPL series with Kolkata Knight Riders team and the learning from that is our likability been at our all-time high. The increase in preference for brand Nokia has gone up.
Juho Sarvikas<\/a> (JS), chief product officer - As a core, last year was all about design, real quality, Scandinavian design that Nokia has always been known for and loved for. That we will hold dear this year as well. It is also about Nokia quality –where the phone exceeds expectations in our everyday life and we get more from the device. We set a higher bar on quality and we spend more hours in making sure we get every single bit of performance from the same component. Lastly, last year we were calling it pure, secure and up to date our unique take on Android. Pure in the sense, we will not have overlapping applications, secure, which is our commitment to security updates and then there is upto date, which is where you will get the latest Android updates on Google.
This year, we want to do more. There will be exclusive features like AI predictive apps where phone can tell what you are about to do and will surface those features. We are doubling down asset investments whether it is in material or manufacturing technology, this year is yielding stronger differentiation along with expansion in portfolio.
What is HMD<\/a>'s current market share?<\/strong>
AM - We are among the top three in feature phones and we have grown in market share and volumes despite the 2G, 3G category shrinking a little bit. We have achieved strong growth in 7-8 months and we have some wins across product portfolio.
The Nokia 5.1+ and the 6,1+ is gearing towards the online audience and that is key part of our expansion and channel strategy. India online is now 38-40% in terms of volume but that is primary sales. Primary includes retailers buying online and the secondary sales could be less in terms of split between online and offline.
Nokia is a people’s brand and we cut across channels and decision on channel is a function of the consumer that we are targeting and the price and proposition that we are offering.
How does it plan to tackle competition in India, especially Chinese vendors?<\/strong>
JS - My global portfolio team is based out of India, so you know India is at the core. While we will not compromise on the highest quality point of the industry<\/a> and on design and craftsmanship, I want to make sure that we are competitive and can deliver value for money. This is because India is a very cost-conscious market and the online buyer is very sophisticated, consumers actually know the chipsets they need.
AM - There is a trend in the industry<\/a> that you simply go for the lowest cost but then there are concerns on platform update and security. So, a lot of our effort goes in making sure that you get the new platform updates and you get security updates constantly and we do not do anything that compromises the security and integrity of the device.
Are you expanding your online partners? What about other marketing initiatives?<\/strong>
We are talking to Flipkart now but we are open and constantly having dialogues with others.
Then, we come to the marketing piece, where Nokia was the most trusted brand for 5 years when pitched against the FMCG firms. So, from an awareness standpoint, we have had no trouble. Over 95% of awareness across age groups, we have been declared the most reliable brand even before we got into scale.
Over the last 6-8 months, the IPL, sponsorships and other marketing efforts that we have put in have seen a significant double-digit growth in preference, intent and recommendation in terms of Nokia brand.
We are selling feature phones and smartphones but at the end of the day we are building the Nokia brand. I do not believe brand building has been focused upon as much in this industry because it has been pretty much a product led game. I do believe that we could change conversations over the next six months.
What are your plans for the 4G<\/a> featurephone?<\/strong>
AM - We have our 8110, which we will be bring to the markets soon, this year.
What are your plans for the festive season?
<\/strong>
AM - The festival season in India is the largest selling season in the year and we are geared up for it. We are starting with the launch of 6.1+ and 5.1 + and we have more announcements to make. We do see ourselves doubling up over the next six months, we do see ourselves growing dramatically over the next six months given the portfolio that we have and plans that we have. We have plans in place for every single festival in different states and this may be the best festive season we have had in a long time.
What is the growth outlook for HMD for the next two quarters?
<\/strong>
AM - We will double in business in the next six months, we have plans for the festive season but we have other plans beyond the festive season as well.
Have you started local assembly of PCBs? Are you working with Foxconn to bring more component makers to set up shop in India?<\/strong>
AM - We have started the assembly lines through our partner Foxconn. We are in line with the phased manufacturing program that the government has laid out. We have made some strong progress there. That is giving us advantage in terms of costs, that you will see in the future as well.
Foxconn is our manufacturing partner, components are sourced from other partners as well. …we will continue with the road map that is laid out. We started with the SMT lines right now for the PCBA, which is a big cost component.
JS - It serves us as well to have as much of the value chain locally here in India. So whenever for a given component area, you have a given local ecosystem here in India, we will be super happy to participate and harness. We have activities with Foxconn to create those.
Will there be an increase in prices due to rupee depreciation? <\/strong>
AM - As of now no change in prices.
How is your online versus offline strategy shaping up?
<\/strong>
AM - Depending on where consumer shops and buys and the proposition that we are offering as a product and the price point that we are offering, these determine the channel strategy. Nokia is channel agnostic and we will straddle across online and offline channel.
How have you seen the Indian consumer change?<\/strong>
AM- The Indian consumer is sophisticated and evolved, given the amount of data they have access to. Two-thirds of our millennial consumers shop online and demand from brands are that much higher. They come lot more educated and they take their purchases lot more seriously. So there are multiple stakeholders influencing the purchase decision and to that extent, brands like ours have to ensure we have everything lined up.
What are challenges in Indian market?<\/strong>
AM - It is a highly competitive market, the next big focus for Nokia is to double down and double our business and grow scale. We need to make sure that we have the right proposition. That one element in the market that throws us challenges is the highly evolved and demanding consumer and how we meet their expectations with the right product and right mix, specially the millennial consumers. We have the building blocks in place.
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