Telecom companies are at an inflection point witnessing a broad landscape of significant changes. There has been a business and customer model disruption, with technologies like AI, big data and the Internet of Things redefining service-delivery and value-capture models, while start-ups\/OTT setting new standards for seamless customer experience.
With the pandemic staggering the world in the last two years, the recovery post pandemic has shifted the focus to supporting consumers and businesses through digital transformation and building an ecosystem that adds value. Consumers are heavily relying on bandwidth as activities like remote learning, work from home and gaming have become permanent.
With telcos<\/a> being the backbone of digital services, it is imperative for them to move beyond connectivity and lead digitization from the forefront to support the growing demand for digital services.
With the spectrum auctions taking place now, India can expect by the end of the year to join the ranks of countries with 5G<\/a> telecom networks. It will also bring a radical change to the telecom sector in India. Telecom companies will need to reinvent themselves to stay relevant in the enterprise segment as they may face competition from non-telecom companies that could soon start offering their own 5G services focused on the enterprise segment.
The 5G standard for cellular networks has advanced the experience of communication not only due to reduced latency, better coverage, and energy savings but also by transforming various sectors and revolutionizing the functionalities of emerging technologies such as AI, AR\/VR, edge computing, and the Internet of Things (IoT<\/a>) in more than 70 countries where it has been launched. From self-driving vehicles to remote surgery, machine-to-machine communications, and smart cities, 5G will enable various new use cases in consumer and enterprise markets across industries.
The entry of non-telecom companies into the 5G ecosystem will completely change the current shape and structure of the telecom sector. Further, the lines that separate businesses will become increasingly blurred as companies from IT to online retail are working on their own 5G solutions that will eventually compete with or complement telcos’ offerings. While Telcos will still retain their hold on retail customers, most also realise that the enterprise segment offers the bigger and more lucrative pie.
The prospect of future competition as well as the evolving needs of their enterprise clients is also making Telcos change the way they have traditionally operated. From being plain vanilla suppliers of bandwidth, they are transforming to business ecosystem partners. In their new avatars they will be providers and aggregators of private 5G enterprise services that include solutions in platform, analytics, security and more.
Driving the demand for 5G solutions is the adoption of Industry<\/a> 4.0 which is finally coming into its own as enterprises transform into “digital enterprises”. The convergence of AI, 5G and IoT require a deeper shift in investments, IT systems, operations, skills, and even organizations’ culture. Operators need to define a detailed vision of what the next-gen telcos will look like with some bold moves focussing on digital service models, improving cost and capital efficiencies.
Indian telcos are better placed in terms of technology solutions than peers in many other geographies as a delayed entry into 5G has allowed them to leapfrog ahead. They have been experimenting with virtualization, ERP<\/a> on the cloud, analytics and business intelligence, and other such approaches. At the same time, they had to respond to complexities when the COVID-19 pandemic pushed up data consumption by more than three times. 5G is tailormade to handle such types of data deluge.
Telcos’ traditional Operational Support Systems\/Business Support Systems (OSS<\/a>\/BSS) were initially not geared for a sudden data explosion. (OSS refers to the network architecture, software used, etc. while BSS deals with the service end components like subscriptions, billing, and notifications for retail and business customers.)
Building broader functions
<\/strong>
The increasing demand for platform-wide solution providers is pushing telcos to go beyond pure connectivity.
Some of these solutions are being developed and offered by the telcos while others are provided by outside, specialized service firms with the solutions integrated into the telcos’ platforms. This also requires a change in the OSS\/BSS stack as the new systems need to be interoperable, agile and scalable. This shift is essential as the revenue growth through 5G will be directly related to the transformation of OSS\/BSS systems.
Telcos are also aggressively transforming their internal digital structures; processes are getting digitized through apps or various other digital touch points. Some of the big organizations are transforming their entire IT system with layered architecture where all lifecycle processes are automated in the backend layer; the middle layer is driven by virtualization with limited human processing; and the front-end enables seamless provisioning of services.
Telcos expect 5G requirement to come from enterprises that increasingly require AR\/VR for various functions, smart factory solutions, and private dedicated network solutions, among other things.
Apart from the jump in demand, the investment required to provide 5G services makes it imperative for telcos to broaden their enterprise client business. Where retail customers used to drive fortunes, future revenue growth and profits will increasingly come from enterprise solutions.
New tools of trade
<\/strong>
To achieve sustained outperformance telcos should work towards creating an enterprise-agile operating model, digital first approach in building new businesses and customer experience and a lighter IT stack which is fully cloud native.
Telcos are not only moving internal functions and OSS\/BSS stack on the cloud – the shift was initially tentative because of privacy and data protection functions – but are increasingly looking at digitalization and virtualization and even ERP on the cloud. Over the next few years, all new services are likely to be offered only via the cloud.
Analytics is becoming the lifeblood for telcos with some providers setting up entire departments to measure and offer analytic solutions to organizations that need to segment customers, understand customer preferences and behaviour, as well as drive internal efficiencies in employee and retail productivity and network and partner performances. Analytics tools also help make network capex more predictive than reactive and in generating revenue.
The future of the communications industry lies in embracing partnerships to create a marketplace that different entrepreneur and businesses can join, to gain the connectivity and resources that the CSPs can make available to them.
Security services are expected to be another major segment of business for telcos. With 5G, organizations will have more data to handle, and thus an increased need to strengthen privacy frameworks. As telcos invest heavily in their own security requirements like encryption, managing consumer data, and avoiding thefts, they are also beginning to offer these and other security services to clients.
Maintaining security has never been more challenging. Cyber threats have moved from attacks on individual institutions to attacks on the networks at large and the shift towards 5G is only accelerating the convergence of IT and operational technology (OT) thus introducing new vulnerabilities.
5G presents an exciting open-source environment that no longer depends solely on the leading original equipment manufacturer (OEM) and vendor giants of the technology industry. There is a beneficial influx of other smaller companies who are deploying new technology in order to enhance the operating environment. However, it can also be an incredibly complex environment to navigate wherein the risks related to supply chain, legacy technologies, customer data and business processes and skill shortage must be proactively addressed to ensure a secure deployment. Further the main usage of 5G will also extend to private campus networks outside telco environment, thus accentuating the need to further secure the extended networks.
5G also requires telcos to revamp their network functionality. While software-defined networking (SDN) will help manage features from a centralized location, network functions virtualization (NFV) and cloud native platforms (CNF) will replace network hardware with software that can be scaled to meet 5G demands. Use of network slicing technology will increase as it divides a single physical network into multiple virtual networks enabling operators to deliver services based on each customer’s needs.
With 5G, the telecom sector will witness a need to expand into new capabilities and functionalities, which will then further propel customer needs and technological revolution that will continue into the 6G era when it comes.
The next wave of change in the telecom sector will be shaped by today’s leaders who can recognize the magnitude of change, act fast and with conviction to become the catalysts of the future.
The authors are Cybersecurity Partners<\/a> at EY India<\/a>.<\/em>
Disclaimer: The views expressed are solely of the author and ETCIO.com does not necessarily subscribe to it. ETCIO.com shall not be responsible for any damage caused to any person\/organization directly or indirectly.<\/em>
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库纳尔•巴蒂亚伯吉斯·库珀和
电信公司正处于拐点见证大格局的重大变化。有业务和客户模型中断,与人工智能等技术,大数据以及物联网重新定义服务提供和价值捕捉模型结合在一起,而初创企业/奥特设定新的标准无缝的用户体验。
与世界大流行惊人的在过去的两年里,经济复苏后大流行的焦点支持消费者和企业通过数字转换和构建一个生态系统,增加价值。消费者都严重依赖于带宽远程学习等活动,在家工作和游戏已经成为永久性的。
与电信公司数字服务的支柱,他们必须超越连接和领先的数字化前沿支持数字服务日益增长的需求。
与频谱拍卖发生现在,印度可以预期到今年年底加入国家的行列5克电信网络。它还将给印度的电信业带来彻底的改变。电信公司将需要重新改造自己呆在企业领域相关,因为他们可能面临的竞争non-telecom公司可能很快就会开始提供自己的5 g服务集中在企业领域。
蜂窝网络的5 g标准拥有先进的经验交流不仅由于减少延迟,更好的报道,和节约能源,还通过改变各种部门和革新功能的新兴技术,如人工智能、AR / VR,边缘计算和物联网(物联网)在70多个国家已经启动。从无人驾驶车辆远程手术,机器对机器通信,智能城市,5 g将使各种新用例在消费者和企业在行业市场。
non-telecom公司进入5 g的生态系统将彻底改变当前电信业的形状和结构。此外,单独的企业将越来越模糊的线公司在线零售正在自己的5 g的解决方案,最终将与或补充电信公司的竞争产品。而电信公司仍将保持他们的零售客户,大多数企业也意识到段提供了更大的和更有利可图的馅饼。
未来竞争的前景以及发展他们的企业客户的需求也使电信公司改变他们传统上运作的方式。从普通带宽供应商,他们正在改变商业生态系统合作伙伴。在他们的新化身他们将私人5 g企业服务的提供者和聚合器,包括解决方案平台,分析、安全等等。
开车5 g的需求解决方案的采用行业4.0是最后进入自己的企业变成“数字化企业”。AI的收敛,5 g和物联网投资,需要更深层次的转变IT系统、操作技能,甚至组织的文化。运营商需要定义一个详细的下一代电信公司会是什么样子的一些大胆的行动关注数字服务模型,改善成本和资本效率。
印度电信公司更好的技术解决方案比其他同行在许多地区作为推迟进入5 g已经允许他们跨越式发展。他们一直在研究虚拟化,ERP在云上,分析和商业智能,和其他类似的方法。同时,他们必须应对复杂性当COVID-19流行推高了三倍多消费的数据。量身定制的5 g是处理这种类型的海量数据。
电信运营商的传统业务支持系统/业务支持系统(OSS/ BSS)最初不是面向突然数据爆炸。(OSS指的是网络体系结构,软件使用,等虽然BSS交易与服务端组件,如订阅计费,零售和商业客户和通知)。
建立更广泛的功能
platform-wide解决方案提供商的需求增长是推动电信公司超越纯粹的连通性。
一些电信公司提供的解决方案正在开发,而另一些则由外,专业服务公司的解决方案整合到电信公司的平台。这也需要改变在OSS / BSS堆栈作为新系统需要进行互操作,灵活和可伸缩的。这种转变是至关重要的收入增长到5 g将直接关系到OSS / BSS系统的变换。
电信公司也在积极改变他们的内部电子结构;流程越来越数字化,通过应用程序或其他数字接触点。一些大的组织改变他们的整个IT系统分层架构,所有后端层中的生命周期过程自动化;中间一层是由虚拟化人类有限的加工;和前端支持无缝地提供服务。
电信公司预计5 g的需求来自于企业越来越需要AR / VR各种功能,智能工厂的解决方案,和私有专用网络解决方案等。
除了跳的需求,提供5 g服务所需的投资情况下,电信公司扩大其企业客户业务。零售客户用于驱动命运,未来的收入增长和利润将越来越多地来自企业解决方案。
新工具的贸易
电信公司,实现持续的业绩增长应该努力创造一个企业敏捷运行模型、数字第一种方法在构建新的企业和客户体验和轻云本地堆栈这完全。
电信公司不仅是移动内部函数和OSS / BSS栈在云上——最初试探性的转变是因为隐私和数据保护功能,但越来越多的数字化和虚拟化,甚至ERP在云上。在接下来的几年里,所有的新服务可能只能通过云提供。
分析已经成为电信公司的命脉与一些供应商建立整个部门测量和分析提供解决方案的组织需要细分客户,了解客户的偏好和行为,以及在员工内部效率和生产率和零售网络和合作伙伴表演。分析工具也使网络资本支出的预测比活性和产生收入。
通信行业的未来在于拥抱合作创建一个市场,可以加入不同的企业家和企业,获得的连接和资源csp可以提供给他们。
安全服务预计将为电信业务的另一个主要部分。与5 g,组织将会有更多的数据处理,从而增加需要加强隐私框架。等电信公司大举投资自己的安全要求加密、消费者数据管理,避免偷盗,他们也开始向客户提供这些和其他安全服务。
维护安全从未更具挑战性。网络威胁已经从攻击个人攻击网络的机构和转向5 g只是加速收敛和操作技术(OT)因此引入新的漏洞。
5克提出了一个令人兴奋的开源环境不再仅仅取决于领先的原始设备制造商(OEM)和供应商技术行业的巨头。有一个有益的其他小公司正在部署新技术以提高操作环境。然而,它也可以是一个非常复杂的环境中导航中有关供应链风险,传统技术,客户数据和业务流程和技能短缺必须积极解决,以确保一个安全的部署。进一步的主要使用5 g外还将延伸到私人校园网络电信环境,从而强调需要进一步扩展网络。
5 g也要求电信公司改进其网络功能。虽然软件定义网络(SDN)将帮助管理特性从一个集中的位置,网络功能虚拟化(NFV)和原生云平台(CNF)将取代网络硬件与软件,可以满足5 g的要求。使用网络切片技术将会增加,因为它将一个物理网络划分为多个虚拟网络使运营商能够根据每个客户的需求提供服务。
5克,电信业将见证需要拓展新功能和功能,这将进一步推动客户需求和技术革命,将持续到6克时代的时候。
电信业的下一波的变化将由今天的领导人可以识别的大小变化,迅速行动和信念成为未来的催化剂。
作者是网络安全合作伙伴在是印度。
免责声明:作者的观点仅和ETCIO.com不一定订阅它。ETCIO.com不得负责任何损害任何个人/组织直接或间接造成的。
电信公司正处于拐点见证大格局的重大变化。有业务和客户模型中断,与人工智能等技术,大数据以及物联网重新定义服务提供和价值捕捉模型结合在一起,而初创企业/奥特设定新的标准无缝的用户体验。
与世界大流行惊人的在过去的两年里,经济复苏后大流行的焦点支持消费者和企业通过数字转换和构建一个生态系统,增加价值。消费者都严重依赖于带宽远程学习等活动,在家工作和游戏已经成为永久性的。
与电信公司数字服务的支柱,他们必须超越连接和领先的数字化前沿支持数字服务日益增长的需求。
与频谱拍卖发生现在,印度可以预期到今年年底加入国家的行列5克电信网络。它还将给印度的电信业带来彻底的改变。电信公司将需要重新改造自己呆在企业领域相关,因为他们可能面临的竞争non-telecom公司可能很快就会开始提供自己的5 g服务集中在企业领域。
蜂窝网络的5 g标准拥有先进的经验交流不仅由于减少延迟,更好的报道,和节约能源,还通过改变各种部门和革新功能的新兴技术,如人工智能、AR / VR,边缘计算和物联网(物联网)在70多个国家已经启动。从无人驾驶车辆远程手术,机器对机器通信,智能城市,5 g将使各种新用例在消费者和企业在行业市场。
non-telecom公司进入5 g的生态系统将彻底改变当前电信业的形状和结构。此外,单独的企业将越来越模糊的线公司在线零售正在自己的5 g的解决方案,最终将与或补充电信公司的竞争产品。而电信公司仍将保持他们的零售客户,大多数企业也意识到段提供了更大的和更有利可图的馅饼。
未来竞争的前景以及发展他们的企业客户的需求也使电信公司改变他们传统上运作的方式。从普通带宽供应商,他们正在改变商业生态系统合作伙伴。在他们的新化身他们将私人5 g企业服务的提供者和聚合器,包括解决方案平台,分析、安全等等。
开车5 g的需求解决方案的采用行业4.0是最后进入自己的企业变成“数字化企业”。AI的收敛,5 g和物联网投资,需要更深层次的转变IT系统、操作技能,甚至组织的文化。运营商需要定义一个详细的下一代电信公司会是什么样子的一些大胆的行动关注数字服务模型,改善成本和资本效率。
印度电信公司更好的技术解决方案比其他同行在许多地区作为推迟进入5 g已经允许他们跨越式发展。他们一直在研究虚拟化,ERP在云上,分析和商业智能,和其他类似的方法。同时,他们必须应对复杂性当COVID-19流行推高了三倍多消费的数据。量身定制的5 g是处理这种类型的海量数据。
电信运营商的传统业务支持系统/业务支持系统(OSS/ BSS)最初不是面向突然数据爆炸。(OSS指的是网络体系结构,软件使用,等虽然BSS交易与服务端组件,如订阅计费,零售和商业客户和通知)。
建立更广泛的功能
platform-wide解决方案提供商的需求增长是推动电信公司超越纯粹的连通性。
一些电信公司提供的解决方案正在开发,而另一些则由外,专业服务公司的解决方案整合到电信公司的平台。这也需要改变在OSS / BSS堆栈作为新系统需要进行互操作,灵活和可伸缩的。这种转变是至关重要的收入增长到5 g将直接关系到OSS / BSS系统的变换。
电信公司也在积极改变他们的内部电子结构;流程越来越数字化,通过应用程序或其他数字接触点。一些大的组织改变他们的整个IT系统分层架构,所有后端层中的生命周期过程自动化;中间一层是由虚拟化人类有限的加工;和前端支持无缝地提供服务。
电信公司预计5 g的需求来自于企业越来越需要AR / VR各种功能,智能工厂的解决方案,和私有专用网络解决方案等。
除了跳的需求,提供5 g服务所需的投资情况下,电信公司扩大其企业客户业务。零售客户用于驱动命运,未来的收入增长和利润将越来越多地来自企业解决方案。
新工具的贸易
电信公司,实现持续的业绩增长应该努力创造一个企业敏捷运行模型、数字第一种方法在构建新的企业和客户体验和轻云本地堆栈这完全。
电信公司不仅是移动内部函数和OSS / BSS栈在云上——最初试探性的转变是因为隐私和数据保护功能,但越来越多的数字化和虚拟化,甚至ERP在云上。在接下来的几年里,所有的新服务可能只能通过云提供。
分析已经成为电信公司的命脉与一些供应商建立整个部门测量和分析提供解决方案的组织需要细分客户,了解客户的偏好和行为,以及在员工内部效率和生产率和零售网络和合作伙伴表演。分析工具也使网络资本支出的预测比活性和产生收入。
通信行业的未来在于拥抱合作创建一个市场,可以加入不同的企业家和企业,获得的连接和资源csp可以提供给他们。
安全服务预计将为电信业务的另一个主要部分。与5 g,组织将会有更多的数据处理,从而增加需要加强隐私框架。等电信公司大举投资自己的安全要求加密、消费者数据管理,避免偷盗,他们也开始向客户提供这些和其他安全服务。
维护安全从未更具挑战性。网络威胁已经从攻击个人攻击网络的机构和转向5 g只是加速收敛和操作技术(OT)因此引入新的漏洞。
5克提出了一个令人兴奋的开源环境不再仅仅取决于领先的原始设备制造商(OEM)和供应商技术行业的巨头。有一个有益的其他小公司正在部署新技术以提高操作环境。然而,它也可以是一个非常复杂的环境中导航中有关供应链风险,传统技术,客户数据和业务流程和技能短缺必须积极解决,以确保一个安全的部署。进一步的主要使用5 g外还将延伸到私人校园网络电信环境,从而强调需要进一步扩展网络。
5 g也要求电信公司改进其网络功能。虽然软件定义网络(SDN)将帮助管理特性从一个集中的位置,网络功能虚拟化(NFV)和原生云平台(CNF)将取代网络硬件与软件,可以满足5 g的要求。使用网络切片技术将会增加,因为它将一个物理网络划分为多个虚拟网络使运营商能够根据每个客户的需求提供服务。
5克,电信业将见证需要拓展新功能和功能,这将进一步推动客户需求和技术革命,将持续到6克时代的时候。
电信业的下一波的变化将由今天的领导人可以识别的大小变化,迅速行动和信念成为未来的催化剂。
作者是网络安全合作伙伴在是印度。
免责声明:作者的观点仅和ETCIO.com不一定订阅它。ETCIO.com不得负责任何损害任何个人/组织直接或间接造成的。
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