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IBM将新功能添加到沃森助理
美国技术公司说,新功能添加到沃森助理将使企业更容易创造增强客户服务体验在电话、网络、短信和其他消息传递平台。
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BSNL名字六个官员被迫退休
强制退休的军官派是印度电信服务(其)干部分批从1988年到1992年。
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国际商业机器公司(IBM)周四宣布启动新的特性,包括语音功能,为其人工intelligence-enabled沃森助理在伙伴关系平台即服务提供者IntelePeer。
美国技术公司说,新功能添加到沃森助理将使企业更容易创造增强客户服务体验在电话、网络、短信和其他消息传递平台。
“我们不断提供新的创新自然语言处理、自动化和推进负责任的人工智能,和建立一个强大的、开放的生态系统,与合作伙伴和沃森IntelePeer帮助企业把客户服务助理,“丹尼尔·埃尔南德斯说,总经理在IBM数据和人工智能。
新特性添加到沃森助理,这是针对自动化客户服务查询业务,是能够通过添加语音功能IntelePeer大气通信,并帮助客户服务代理快速检索通过搜索答案。
沃森助理也会代理应用程序的一个功能,允许无缝接客户服务代理与客户谈话的虚拟助理下降。
“今天的声明重申IBM致力于帮助客户与新功能的虚拟代理,沃森助理。语音功能和无缝交接将为最终用户提升虚拟代理经验,“说Viswanath Ramaswamy,技术副总裁IBM技术销售IBM印度/南亚。
美国技术公司说,新功能添加到沃森助理将使企业更容易创造增强客户服务体验在电话、网络、短信和其他消息传递平台。
“我们不断提供新的创新自然语言处理、自动化和推进负责任的人工智能,和建立一个强大的、开放的生态系统,与合作伙伴和沃森IntelePeer帮助企业把客户服务助理,“丹尼尔·埃尔南德斯说,总经理在IBM数据和人工智能。
沃森助理也会代理应用程序的一个功能,允许无缝接客户服务代理与客户谈话的虚拟助理下降。
“今天的声明重申IBM致力于帮助客户与新功能的虚拟代理,沃森助理。语音功能和无缝交接将为最终用户提升虚拟代理经验,“说Viswanath Ramaswamy,技术副总裁IBM技术销售IBM印度/南亚。
International Business Machines Corp. (IBM<\/a>) on Thursday announced the launch of new features<\/a>, including voice capabilities, for its artificial intelligence-enabled Watson Assistant<\/a> in partnership with platform-as-a-service<\/a> provider IntelePeer.
The US-based technology firm said that the new capabilities added to Watson Assistant would make it easier for businesses to create enhanced customer service experiences across phone, web, SMS and any other messaging platforms.
\u201cWe\u2019re continuously delivering new innovations in natural language processing, automation and advancing responsible AI, and building a strong, open ecosystem with partners like IntelePeer to help businesses transform customer care with Watson Assistant,\u201d said Daniel Hernandez, General Manager of Data and AI at IBM.
The US-based technology firm said that the new capabilities added to Watson Assistant would make it easier for businesses to create enhanced customer service experiences across phone, web, SMS and any other messaging platforms.
\u201cWe\u2019re continuously delivering new innovations in natural language processing, automation and advancing responsible AI, and building a strong, open ecosystem with partners like IntelePeer to help businesses transform customer care with Watson Assistant,\u201d said Daniel Hernandez, General Manager of Data and AI at IBM.
<\/div><\/div>Among the new features added to Watson Assistant, which is targeted at automating customer service queries for businesses, is the ability to add voice capabilities through IntelePeer Atmosphere Communications, and help customer service agents quickly retrieve answers through search.
Watson Assistant also gets a feature in the agent app that allows customer service agents to seamlessly pick up a conversation with a customer from where the virtual assistant dropped off.
\u201cToday\u2019s announcement reiterates IBM\u2019s commitment to helping clients with the new capabilities as part of the virtual agent, Watson Assistant. The voice functionality and seamless hand-offs will elevate the virtual agent experience for end-users,\u201d said Viswanath Ramaswamy, VP Technology, IBM Technology Sales<\/a>, IBM India\/South Asia.
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Watson Assistant also gets a feature in the agent app that allows customer service agents to seamlessly pick up a conversation with a customer from where the virtual assistant dropped off.
\u201cToday\u2019s announcement reiterates IBM\u2019s commitment to helping clients with the new capabilities as part of the virtual agent, Watson Assistant. The voice functionality and seamless hand-offs will elevate the virtual agent experience for end-users,\u201d said Viswanath Ramaswamy, VP Technology, IBM Technology Sales<\/a>, IBM India\/South Asia.
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