Bengaluru: IT services<\/a> companies may see business from US retailers fall sharply, as some non-essential and luxury brands shut stores and furlough employees, analysts said. Infosys<\/a>, Cognizant<\/a>, Tata Consultancy Services<\/a> and Wipro<\/a> service the retail sector in the US and analysts said their clients would eventually cut overall IT services budgets. 班加罗尔:信息技术服务公司可能会看到来自美国零售商的业务大幅下降,一些不必要的奢侈品牌关闭商店和休假的员工,分析师表示。印孚瑟斯,认识到,塔塔咨询服务公司和Wipro服务美国零售业和分析师表示,他们的客户最终会降低整体IT服务预算。
Neiman Marcus, a luxury fashion retailer based in the United States, has reportedly shut more than 40 stores and furloughed thousands of employees as it declared bankruptcy last week in the wake of the Covid-19 pandemic. Before Neiman Marcus, specialty apparel retailer J Crew also filed for bankruptcy. And, it has been reported that JC Penney, one of the biggest retailers in the country, has shut many stores and is contemplating filing for bankruptcy.
The retailers’ offline business has been hit, as consumers avoided making non-essential purchases due to restrictions imposed by several US states to contain the pandemic. The core store support areas at these retailers — such as support for software used in stores for billing, data management, application testing and management — could drop 50-75% over the next three to four months, said Phil Fersht, CEO of HfS Research. “The core retailers are all looking to expand reliance on their online retail channels and have all been eagerly engaging with service providers to scope out scaling and expanding capabilities. However, traditional support areas supporting their store operations are going to suffer quite substantially,” said Fersht. Overall IT budgets of some retailers could be down by as much as 50% this year, he added.
Neiman Marcus and JC Penney did not respond to detailed queries by ET. Infosys declined to comment. “Any IT services company with higher exposure to luxury retailers is bound to take a hit. The non-essential retailers are not going to come back strong soon,” said Sanchit Vir Gogia, CEO of Greyhound Research. Peter Bendor-Samuel, CEO of Everest Group, said the slowdown at retailers would have “the effect of initially postponing large projects, then it will likely give way to aggressive cost take out programmes”. Such cost reduction may, however, also create an opportunity for some Indian technology services providers, he added.
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内曼•马库斯,时尚奢侈品零售商在美国,据报道,40多个商店关闭和失业的成千上万的员工,因为它上周宣布破产后,Covid-19大流行。内曼•马库斯之前,专业服装零售商J Crew也申请了破产。JC Penney的,据报道,在中国最大的零售商之一,关闭了许多商店和考虑申请破产。
内曼•马库斯和JC Penney没有回应详细查询等,印孚瑟斯拒绝置评。“任何IT服务公司,高接触奢侈品零售商必然会受到影响。不必要的零售商不会很快回来强劲,”首席执行官Sanchit Vir Gogia说:灰狗的研究。彼得Bendor-Samuel珠峰集团的首席执行官说,经济放缓在零售商”最初推迟大型项目的影响,那么它可能会给积极的成本拿出计划”。然而,这种降低成本可能也为一些印度技术服务提供商创造一个机会,他补充说。
Bengaluru: IT services<\/a> companies may see business from US retailers fall sharply, as some non-essential and luxury brands shut stores and furlough employees, analysts said. Infosys<\/a>, Cognizant<\/a>, Tata Consultancy Services<\/a> and Wipro<\/a> service the retail sector in the US and analysts said their clients would eventually cut overall IT services budgets.
Neiman Marcus, a luxury fashion retailer based in the United States, has reportedly shut more than 40 stores and furloughed thousands of employees as it declared bankruptcy last week in the wake of the Covid-19 pandemic. Before Neiman Marcus, specialty apparel retailer J Crew also filed for bankruptcy. And, it has been reported that JC Penney, one of the biggest retailers in the country, has shut many stores and is contemplating filing for bankruptcy.
The retailers’ offline business has been hit, as consumers avoided making non-essential purchases due to restrictions imposed by several US states to contain the pandemic. The core store support areas at these retailers — such as support for software used in stores for billing, data management, application testing and management — could drop 50-75% over the next three to four months, said Phil Fersht, CEO of HfS Research. “The core retailers are all looking to expand reliance on their online retail channels and have all been eagerly engaging with service providers to scope out scaling and expanding capabilities. However, traditional support areas supporting their store operations are going to suffer quite substantially,” said Fersht. Overall IT budgets of some retailers could be down by as much as 50% this year, he added.
Neiman Marcus and JC Penney did not respond to detailed queries by ET. Infosys declined to comment. “Any IT services company with higher exposure to luxury retailers is bound to take a hit. The non-essential retailers are not going to come back strong soon,” said Sanchit Vir Gogia, CEO of Greyhound Research. Peter Bendor-Samuel, CEO of Everest Group, said the slowdown at retailers would have “the effect of initially postponing large projects, then it will likely give way to aggressive cost take out programmes”. Such cost reduction may, however, also create an opportunity for some Indian technology services providers, he added.
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