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New Delhi:<\/strong> The Ministry of Health and MyGov announced on Tuesday that the MyGov Corona Helpdesk<\/a> on WhatsApp<\/a> now allows users to locate their nearest vaccination centre and book their vaccine-appointment. WhatsApp users across India will now be able to use the chatbot by sending the ‘Book Slot’ message to the WhatsApp number +91 9013151515.
Powered by Haptik<\/a>’s AI solutions and supported by Turn.io, the MyGov Corona Helpdesk on WhatsApp, since its launch in March 2020, has provided Covid-related information during the pandemic. Earlier this month, on August 5, MyGov and WhatsApp also introduced the ability for users to download vaccine certificates from the chatbot and so far, over 32 lakh certificates have been downloaded by users across the country.
“Since its launch, MyGov Corona Helpdesk, enabled with support from Haptik and Turn.io, has evolved into a go-to platform that is not only helping citizens with authentic Corona-related information but is now also aiding them in the process of vaccine booking as also finding vaccination centers and slots and downloading vaccination certificates,\" said Abhishek Singh, CEO MyGov; president and CEO NeGD; MD and CEO Digital India Corporation (DIC) at government of India.
\"It is enabling digital inclusion in the true sense as most people find the AI based interface enabled on WhatsApp easier to navigate. We are thankful to WhatsApp for their continued support in helping us unlock the true potential of this chatbot for citizen help and engagement throughout the trying times of the pandemic,” he added.
Talking about the new use-case launch, Shivnath Thukral, director, public policy, at WhatsApp, said since the beginning of the pandemic to now, WhatsApp has worked together with the ''singular aim' of providing citizens with the most relevant benefits in order to help communities recover quickly.
\"Whether it's about providing authentic Covid-related information or enabling vaccine-certificate downloads or, now, about accelerating and easing the process of vaccination bookings for people, our collaboration has unlocked technology’s potential to extend benefits to citizens at scale,\" he added.
Aakrit Vaish, CEO of Jio Haptik said the MyGov Corona Helpdesk started as a basic helpline for FAQs during the start of the pandemic. \"We are thrilled to see it grow into a full fledged Chatbot that can book vaccine appointments and process certificates, in English as well as Hindi,\" he added.
To contact MyGov Corona Helpdesk chatbot, citizens can save the WhatsApp number +91 9013151515 on their phones; start a chat by typing “Book Slot” and send it to the number. This will generate a 6-digit one-time password on the respective mobile phone number. Users then choose a preferred date and location, based on the pincode and vaccine type. All users can follow this sequence to get a confirmation of their centre and day of their vaccine appointment.
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印度人现在可以书Covid-19 WhatsApp接种预约
MyGov电晕Helpdesk WhatsApp允许用户找到他们最近的covid疫苗接种中心和图书预约。用户将可以使用的chatbot书槽的消息发送到WhatsApp号码+ 91 9013151515。
新德里消息:卫生部和MyGov周二宣布MyGov电晕帮助台在WhatsApp现在允许用户找到最近的疫苗接种中心和书vaccine-appointment。WhatsApp印度各地用户将可以使用聊天机器人“书槽”的信息发送到WhatsApp号码+ 91 9013151515。
由Haptik的人工智能解决方案和支持。io, MyGov电晕Helpdesk WhatsApp, 2020年3月推出以来,在大流行期间提供了Covid-related信息。本月早些时候,8月5日,MyGov WhatsApp也介绍了用户下载的能力从chatbot疫苗证书,到目前为止,在32个十万的证书已经被用户下载。
”推出以来,MyGov电晕帮助台,在Haptik的支持下,将启用。io,已经演变成一个首选平台,不仅是帮助公民真实Corona-related信息,但现在也帮助他们在疫苗预订的过程也发现疫苗接种中心和槽和下载疫苗接种证书,”阿布辛格说,首席执行官MyGov;总裁兼首席执行官NeGD;MD和首席执行官数字印度公司(DIC)在印度政府。
“这是使数字包容真正意义上的大多数人觉得AI接口启用基于WhatsApp容易导航。我们感谢WhatsApp他们继续支持帮助我们解开这chatbot公民帮助的真正潜力和参与整个大流行的艰难时期,”他补充道。
谈论新的用例,Shivnath。祖卡罗尔,导演,公共政策,在WhatsApp,说大流行以来,WhatsApp一起工作的“奇异的目标为公民提供最相关的好处,以帮助社区恢复很快。
“无论是对提供真实Covid-related信息或使vaccine-certificate下载,或者现在,对加速和宽松接种预订人的过程中,我们的合作开启了技术的潜力,扩大公民的福利,”他补充说。
首席执行官Aakrit Vaish Jio Haptik说MyGov电晕Helpdesk开始作为一个基本热线faq的开始大流行期间。“我们很高兴看到这本书长成一个完整的Chatbot疫苗预约和处理证书,英语和印地语,”他补充道。
联系MyGov电晕Helpdesk chatbot,公民可以保存WhatsApp手机号码+ 91 9013151515;开始聊天通过键入“书槽”并将其发送数量。这将生成一个计算器一次性密码在各自的手机号码。用户然后选择自己喜欢的日期和地点,基于pincode和疫苗类型。所有用户可以按照这个序列得到一个确认的中心和天疫苗的约会。
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