“MNP-related trade spends have come down, with telcos now paying around Rs 250-280 per port-in to retailers versus over Rs 300 some months back,” brokerage IIFL Securities<\/a> said in a report.
Likewise, commissions on new SIM activations had also dropped to as low as Rs 109-to-149 per mobile connection from Rs 179 a few months ago.
“Our recent rural survey indicated that the (telecom) industry has improved its discipline on channel commissions for subscriber acquisitions and MNP in the March quarter,” IIFL said in the note.
Bharti Airtel<\/a>, India’s second largest telco, has cut channel commissions in the past 45 days, which has already led to a 2.1% sequential dip in its SG&A (selling, general & administrative) expenses to Rs 2,474 crore in the March quarter, with the full impact likely in April-June. The telco had previously seen sharp jumps on this score in the past three quarters of FY23.
Market leader Reliance Jio<\/a>’s quarterly SG&A bill – otherwise less than 50% of Airtel<\/a>’s – rose around 6% sequentially in January-March to Rs 1,086 crore, but the growth was half the 12% level reported in the December quarter, FY23.
Competition Indicator
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Telcos’ SG&A spends, typically, rise during intense competition when they try holding on to customers or poach new ones from rivals.
Vodafone Idea<\/a> (Vi), which reports March quarter earnings on May 25, is also likely to report a dip in SG&A costs, say analysts.
Queries to Airtel, Jio and Vi remained unanswered until the publication of this report.
Experts say channel spends<\/a> are finally dropping as all operators are looking to cut wasteful SG&A costs to boost margins and grow revenue in FY24. They added that high SG&A expenses - an indicator of rising customer acquisition costs amid intense competition – is an unhealthy and wasteful practice as such customers typically churn out after about four months.
“At an industry level, SG&A costs are likely to fall in coming quarters amid telcos’ efforts to improve channel-related efficiencies in the overall sales & distribution function, and also drive faster adoption of cost-efficient digital channels for customer acquisitions,” Prashant Singhal, EY Global TMT emerging markets leader, told ET.
Another sector analyst at a leading brokerage said reduced channel payouts at an industry level suggested fierce competition may gradually be easing.
“We are building in a tariff increase mid-CY23; without any tariff hike in the next 3-to-4 months, we estimate wireless revenue growth for Bharti\/Jio will further decelerate to single-digits on-year, while near-term capex is likely to remain high,” Goldman Sachs said in a note.
But others say tariff hikes are likely to be delayed until after next year’s general elections.
Tariff Increases
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EY’s Singhal said tariffs would have to rise in the next four-to-six months as India’s top two telcos (read: Jio\/Airtel) would need to recover their significant 5G-related capital investments toward networks\/spectrum costs since the current 8.5% return on capital employed (RoCE) is way too low and not sustainable.
Some analysts estimate the next round of tariff hikes could be in the 20% range.
The telecom industry<\/a> last undertook a tariff hike of 20-25% in November 2021. Earlier this year, Airtel had hiked base prepaid rates nationally, but its beneficial impact on average revenue per user (ARPU) has been limited.
Sanford C. Bernstein recently said India has one of the lowest 4G data rates in the world ($0.15\/GB) despite having the world’s highest per capita mobile data consumption (10 GB\/month). India’s mobile spend, it added, is also the lowest compared with other APAC markets as a percentage of GDP, having halved from 1.6% in FY10 to 0.7% in FY20.
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