独家
Jio Haptik宣布与Zendesk合作
Haptik将作为客户服务的第一线，自动回答日常问题，并为使用Zendesk的企业缩短第一时间响应时间。
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印度电信公司将在现网测试本地4G技术
该设备由远程信息技术发展中心和塔塔咨询服务公司(TCS)共同开发，已经通过测试，可以在静态网络上同时处理1000万次呼叫。一位不愿透露姓名的公司高级官员表示，在现场网络测试成功后，将开始更广泛的推广。
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会话的人工智能公司Jio Haptik科技公司今天宣布与客户服务软件公司Zendesk帮助企业转变客户体验，将人工智能驱动的自动化与人力同理心结合起来。
Haptik将作为客户服务的第一线，自动回答日常问题，并为使用Zendesk的企业缩短第一时间响应时间。
“与Zendesk合作使我们有机会为全球数千家组织提供人工智能驱动的连接体验。Haptik首席技术官兼联合创始人Swapan Rajdev表示:“Haptik带来了全堆栈对话式AI解决方案，包括先进的NLU功能和经过30多亿次交互训练的现成的行业特定智能技能。”
这种集成将把复杂的查询无缝地传递给Zendesk Chat上的人工代理。它还将在WhatsApp、Facebook、Twitter和Line messenger等流行的即时通讯工具上实现自动化优先战略。
Zendesk印度和南盟的总经理兼RVP KT Prasad说:“在过去的一年里，所有行业的组织都更加依赖人工智能、自动化和自助服务来帮助管理大量的客户支持查询。短信也迅速成为组织和客户互动的首选方式，因为它快速、方便，而且感觉更个性化。”
该公司报告称，自2020年2月以来，亚太地区短信和人工智能支持渠道的支持票量分别飙升至117%和157%。普拉萨德说:“这些趋势将持续下去，Zendesk与Haptik的合作将使组织为客户提供更丰富、更直观的人工智能对话体验。”
Haptik的子公司依赖Jio该公司表示，平台已经在1亿台设备上处理了超过30亿次对话。
Haptik将作为客户服务的第一线，自动回答日常问题，并为使用Zendesk的企业缩短第一时间响应时间。
“与Zendesk合作使我们有机会为全球数千家组织提供人工智能驱动的连接体验。Haptik首席技术官兼联合创始人Swapan Rajdev表示:“Haptik带来了全堆栈对话式AI解决方案，包括先进的NLU功能和经过30多亿次交互训练的现成的行业特定智能技能。”
Zendesk印度和南盟的总经理兼RVP KT Prasad说:“在过去的一年里，所有行业的组织都更加依赖人工智能、自动化和自助服务来帮助管理大量的客户支持查询。短信也迅速成为组织和客户互动的首选方式，因为它快速、方便，而且感觉更个性化。”
该公司报告称，自2020年2月以来，亚太地区短信和人工智能支持渠道的支持票量分别飙升至117%和157%。普拉萨德说:“这些趋势将持续下去，Zendesk与Haptik的合作将使组织为客户提供更丰富、更直观的人工智能对话体验。”
Haptik的子公司依赖Jio该公司表示，平台已经在1亿台设备上处理了超过30亿次对话。
Conversational AI<\/a> firm Jio Haptik<\/a> Technologies today announced a strategic collaboration with customer service<\/a> software firm Zendesk<\/a> to help businesses transform customer experience and combine AI-driven automation with human-powered empathy.
Haptik will act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk.
\u201cWorking with Zendesk gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on over 3 billion interactions,\u201d said Swapan Rajdev, CTO and Co-founder at Haptik.
Haptik will act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk.
\u201cWorking with Zendesk gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on over 3 billion interactions,\u201d said Swapan Rajdev, CTO and Co-founder at Haptik.
<\/div><\/div>This integration will seamlessly transfer complex queries to human agents on Zendesk Chat. It will also enable an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger.
KT Prasad, MD and RVP, India & SAARC, Zendesk said, \u201cThe past year saw organizations across all industries leaning more heavily on AI, automation and self-service to help manage high volumes of customer support queries coming in. Messaging also quickly became the preferred way for organizations and customers to interact because it\u2019s quick, convenient and feels more personalized.\u201d
The company reported support ticket volumes spike to 117% and 157% in the Asia Pacific region since February 2020 on messaging and AI-powered support channels respectively. \u201cThese trends are here to stay, and Zendesk\u2019s partnership with Haptik will enable organizations to deliver richer and more intuitive AI-powered conversational experiences for their customers,\u201d said Prasad.
Haptik a subsidiary of Reliance Jio<\/a> platforms has processed over 3 billion conversations across 100 million devices, it said.
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KT Prasad, MD and RVP, India & SAARC, Zendesk said, \u201cThe past year saw organizations across all industries leaning more heavily on AI, automation and self-service to help manage high volumes of customer support queries coming in. Messaging also quickly became the preferred way for organizations and customers to interact because it\u2019s quick, convenient and feels more personalized.\u201d
The company reported support ticket volumes spike to 117% and 157% in the Asia Pacific region since February 2020 on messaging and AI-powered support channels respectively. \u201cThese trends are here to stay, and Zendesk\u2019s partnership with Haptik will enable organizations to deliver richer and more intuitive AI-powered conversational experiences for their customers,\u201d said Prasad.
Haptik a subsidiary of Reliance Jio<\/a> platforms has processed over 3 billion conversations across 100 million devices, it said.
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