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Jio Haptik伙伴关的经验,使人工智能客户服务企业在非洲

关还将利用Jio Haptik的专业知识帮助企业自动化客户支持通过一个虚拟助手24/7处理重复的查询;改善CSAT通过启用代理关注高价值的查询;和使omnichannel支持而昂贵的交通转移渠道聊天。

Jio Haptik伙伴关的经验,使人工智能客户服务企业在非洲
新德里消息:依赖Jio平台的子公司,会话的人工智能公司Jio Haptik技术周五表示,已签署了战略合作伙伴关系关的经验使AI-powered客户服务企业在非洲。

两家公司的合作将需要利用会话AI和联系中心自动化个性化客户经验和改善剂性能,和更低的成本开销,官方声明说。

关还将利用Jio Haptik的专业知识帮助企业自动化客户支持通过一个虚拟助手24/7处理重复的查询;改善CSAT通过启用代理关注高价值的查询;和使omnichannel支持而昂贵的交通转移渠道聊天。

“我们的同盟关允许我们电力企业在非洲和中东地区的高度自动化,简化与会话AI…&成本效益的客户支持。关庞大的专业的管理和客户体验服务打开一个广泛的用例,我们一起期待探索作为整个非洲扩张计划的一部分,“说Aakrit Vaish,首席执行官和共同创始人Haptik。

“与Haptik合作将使我们的业务成为高度自动化和数字业务流程外包公司。,加入与Haptik将帮助我们提升客户体验智能虚拟助理,推动投资回报过程的每一步。这种伙伴关系将有助于Haptik团队访问世界上增长最快的新兴市场,“帕文Kumar说,被搜查的全球CEO。

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\"Jio<\/figure>NEW DELHI: Reliance Jio Platforms<\/a>\u2019 subsidiary and conversational AI<\/a> company Jio Haptik<\/a> Technologies on Friday said it has inked a strategic partnership with iSON Xperiences<\/a> to enable AI-powered customer service for enterprises in Africa.

The partnership will entail the two companies in leveraging Conversational AI and Contact Centre Automation to personalise customer experiences and improve agent performance, and lower cost overheads, an official statement said.

iSON will also utilise Jio Haptik\u2019s expertise to help businesses automate customer support through a 24\/7 virtual assistant to handle repetitive queries; improve CSAT by enabling agents to focus on high-value queries; and in enabling omnichannel support while diverting traffic from costlier channels to chat.

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\"Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined & cost-effective customer support with Conversational AI\u2026. ISON's vast expertise in IT managed & customer experience services open up a broad range of use cases that we're looking forward to exploring together as part of our overall Africa expansion plan,\u201d said Aakrit Vaish, CEO & Co-founder at Haptik.