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Passing down their pearls of wisdom about customer behaviour to budding entrepreneurs at a summit at IIT-Bombay recently were Hike Messenger’s Kavin Mittal<\/a>, Myntra<\/a>’s Ananth Narayanan<\/a> and FreeCharge<\/a>’s Kunal Shah<\/a>.
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\nWhile the first two spoke about what they learnt from customer behaviour in the past, Narayanan was all about the future — customer retention.
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Passing down their pearls of wisdom about customer behaviour to budding entrepreneurs at a summit at IIT-Bombay recently were Hike Messenger’s Kavin Mittal<\/a>, Myntra<\/a>’s Ananth Narayanan<\/a> and FreeCharge<\/a>’s Kunal Shah<\/a>.
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\nWhile the first two spoke about what they learnt from customer behaviour in the past, Narayanan was all about the future — customer retention.
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\nAnanth Narayanan<\/a> of Myntra<\/a>. (Image: Agencies)<\/em>
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\n“Acquiring them [customers] is not a problem, but if you can retain them, everything else will fall in its place,” he said. Hope the IITians are taking note.\n\n<\/body>","next_sibling":[{"msid":62832442,"title":"Telecom stocks rise; RCom, Idea Cellular up 4%","entity_type":"ARTICLE","link":"\/news\/telecom-stocks-rise-rcom-idea-cellular-up-4\/62832442","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":62832596,"entity_type":"ARTICLE","title":"Kavin Mittal, Kunal Shah share top tips on customer retention","synopsis":"At a recent IIT-Bombay summit, entrepreneurs shared their experiences.","titleseo":"telecomnews\/kavin-mittal-kunal-shah-share-top-tips-on-customer-retention","status":"ACTIVE","authors":[{"author_name":"Rashmi Menon","author_link":"\/author\/479236695\/rashmi-menon","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479236695.cms?width=100&height=100","author_additional":{"thumbsize":false,"msid":479236695,"author_name":"Rashmi Menon","author_seo_name":"rashmi-menon","designation":"Correspondent","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2018-02-08 12:26:51","lastupd":"2018-02-08 12:30:26","breadcrumbTags":["Kunal Shah","customer service","Kavin Mittal","Ananth Narayanan","industry","Myntra","Freecharge"],"secinfo":{"seolocation":"telecomnews\/kavin-mittal-kunal-shah-share-top-tips-on-customer-retention"}}" data-news_link="//www.iser-br.com/news/kavin-mittal-kunal-shah-share-top-tips-on-customer-retention/62832596">