The government has set up a technology platform to process user complaints against social media companies.

The platform will automatically segregate the complaints - made to the government-appointed Grievance Appellate Committees (GACs) - and escalate those that require intervention to its three subcommittees.

Significant social media intermediaries (SSMIs) such as Google and Facebook will have to be a part of the platform to address complaints and will have to file their responses to the grievances via the portal.

The GACs, a first-of-its-kind concept, goes live from March 1.

The National Informatics Centre<\/a> (NIC<\/a>) has developed the platform, which will be launched by the Ministry of Electronics<\/a> and IT on Tuesday, sources told ET.

“The government is expecting a major spike in cases and the portal will hopefully help to deal with the increased workloads,” said a person aware of the development.

Since it is a new model, it may be fine-tuned as the GACs have more experience running the operations, the person added.

The entire process will be completely automated, wherein everything from the complaint to the resolution will happen on the portal.

Earlier this year, the Centre announced the establishment of three GACs based on the recently amended
Information Technology<\/a> (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The idea was to give users grievance redressal avenues apart from courts, where it is a time-consuming process.

The government said this would ensure that the “Constitutional rights of Indian citizens are not contravened by any Big-tech platform by ensuring new accountability standards for SSMIs.”

In January,
the government said GACs were being created<\/a> due to the large number of grievances being left unaddressed or unsatisfactorily addressed by internet<\/a> intermediaries.

“The
GAC<\/a> will be a virtual digital platform that will operate only online and digitally - wherein the entire appeal process, from filing of appeal to the decision thereof, shall be conducted digitally,” the IT ministry<\/a> had said.

Explaining the structure of the system, an official told ET that there would be three committees - one of them will deal with national security, there will be one for content and the rest of the complaints will go to the
IT ministry<\/a>.

Each committee will have an ex-officio chairman, two permanent members as well as two people who will be appointed in the Project Management Units (
PMU<\/a>), all in anticipation of a large number of complaints coming in.

“These committees will have to do due diligence based on the IT Act, as well as the IT Rules on digital ethics,” the official said on condition of anonymity. “The platform has already been created wherein upon receipt of the complaint, it will be segregated to one of the three committees where the
PMU<\/a> will evaluate and prioritize it for members to look into it.”

Following this, members will give their opinions on the matter and the chairman will discuss, deliberate and give a final verdict on the issue.

The source said that a user can approach the GAC only if the grievance has not been been satisfactorily addressed by the intermediary.

The user will then have to file the relevant documents for appeal.

Users will have the option to appeal against the decision of the grievance officer of the social media intermediaries and other online intermediaries before this new appellate body.

The government said the GAC would address the user’s appeal within 30 days.

In January, the government had notified that the first panel will be led by the chief executive officer (CEO) of the Indian Cyber Coordination Centre (ICCC) of the Union home ministry.

It will have Indian Police Service officer Ashutosh Shukla and Sunil Soni, the former chief general manager and chief information officer of
Punjab National Bank<\/a>, as whole-time members.

The joint secretary in charge of the policy and administration division of the information and broadcast ministry will lead the second panel that will have retired Commodore Sunil Kumar Gupta and Kavindra Sharma, the former vice president of L&T Infotech, as whole-time members.

Kavita Bhatia, a scientist in the IT ministry will helm the third panel, with Sanjay Goel, a retired Indian Railway Traffic Service officer and Krishnagiri Ragothamarao Murali Mohan, the former managing director of
IDBI<\/a> Intech, as whole-time members.
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新的政府平台处理投诉社交媒体公司

平台自动隔离投诉和升级那些需要干预。

Dia Rekhi Surabhi阿加瓦尔
  • 更新于2023年2月28日上午07:30时坚持

政府已经设立了一个技术平台对社交媒体公司处理用户投诉。

平台会自动隔离投诉,政府任命的不满上诉委员会(gac)——和那些需要升级干预三个小组委员会。

重要的社交媒体中介(SSMIs)谷歌和Facebook等必须的一部分平台解决投诉和将文件通过门户不满的反应。

广汽,首开先河的概念,从3月1日上线。

国家信息中心(网卡)开发平台,它将发起的中国电子产品周二,消息人士告诉等。

广告
“政府预计重大案件激增和门户希望将有助于处理工作负载的增加,“说一个人意识到发展。

因为它是一种新的模式,它可以调整为广汽运行操作,更有经验的人补充说。

整个过程完全自动化,从解决的投诉将发生在门户。

今年早些时候,宣布建立三个gac中心基于最近修改信息技术(中介指导方针和数字媒体道德代码)规则,2021年。

当时的想法是给用户不满调整途径除了法院,它是一个耗时的过程。

政府表示这将确保不违反“宪法权利的印度公民任何大型技术平台通过确保新的SSMIs问责标准。”

今年1月,政府说广汽被创建由于大量的不满不言而喻或不能令人满意地解决了互联网中介。

广汽将一个虚拟的数字平台,只经营网络和数字——在整个上诉过程中,从提起上诉的决定,应当进行数字化,”这部门所说的。

广告
解释系统的结构,一个官员告诉等,会有三个委员会——其中一个会处理国家安全,将有一个为内容和剩下的就去投诉这部门

每个委员会将依据职权主席两个常任理事国以及两人将任命的项目管理单位(PMU),所有的大量投诉。

“这些委员会将不得不做尽职调查的基础上,行动,以及数字伦理规则,“名不愿透露姓名的官员说。”中创建的平台已经收到的投诉,将隔离的三个委员会之一PMU将评估和优先考虑它的成员看。”

这后,成员将给他们的意见,主席将讨论问题,深思熟虑的,给一个最终判决问题。

源说,用户可以接近广汽只有不满尚未圆满解决的中介。

用户将文件的相关文件的吸引力。

用户将可以选择上诉的决定不满官在线社交媒体中介机构和其他中介机构在这个新的上诉机构。

政府表示,广汽将在30天内解决用户的吸引力。

今年1月,政府已经通知,第一小组将由印度的首席执行官(CEO)网络协调中心(ICCC)联邦内政部。

它将印度警察服务官Ashutosh舒克拉和苏尼尔索尼,前首席总经理和首席信息官旁遮普国家银行全职的成员。

联合秘书负责政策和政府部门的信息和广播部长将导致第二个面板,将退休准将苏尼尔Kumar Gupta和Kavindra Sharma L&T盈富泰克的前副总统,作为全职的成员。

Bhatia的故事,一个科学家在IT部将执掌第三小组,桑杰戈埃尔,一位退休的印度铁路交通服务官和Krishnagiri Ragothamarao Murali汉前董事总经理IDBIIntech,全职的成员。

  • 发布于2023年2月28日上午07:30时坚持

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The government has set up a technology platform to process user complaints against social media companies.

The platform will automatically segregate the complaints - made to the government-appointed Grievance Appellate Committees (GACs) - and escalate those that require intervention to its three subcommittees.

Significant social media intermediaries (SSMIs) such as Google and Facebook will have to be a part of the platform to address complaints and will have to file their responses to the grievances via the portal.

The GACs, a first-of-its-kind concept, goes live from March 1.

The National Informatics Centre<\/a> (NIC<\/a>) has developed the platform, which will be launched by the Ministry of Electronics<\/a> and IT on Tuesday, sources told ET.

“The government is expecting a major spike in cases and the portal will hopefully help to deal with the increased workloads,” said a person aware of the development.

Since it is a new model, it may be fine-tuned as the GACs have more experience running the operations, the person added.

The entire process will be completely automated, wherein everything from the complaint to the resolution will happen on the portal.

Earlier this year, the Centre announced the establishment of three GACs based on the recently amended
Information Technology<\/a> (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The idea was to give users grievance redressal avenues apart from courts, where it is a time-consuming process.

The government said this would ensure that the “Constitutional rights of Indian citizens are not contravened by any Big-tech platform by ensuring new accountability standards for SSMIs.”

In January,
the government said GACs were being created<\/a> due to the large number of grievances being left unaddressed or unsatisfactorily addressed by internet<\/a> intermediaries.

“The
GAC<\/a> will be a virtual digital platform that will operate only online and digitally - wherein the entire appeal process, from filing of appeal to the decision thereof, shall be conducted digitally,” the IT ministry<\/a> had said.

Explaining the structure of the system, an official told ET that there would be three committees - one of them will deal with national security, there will be one for content and the rest of the complaints will go to the
IT ministry<\/a>.

Each committee will have an ex-officio chairman, two permanent members as well as two people who will be appointed in the Project Management Units (
PMU<\/a>), all in anticipation of a large number of complaints coming in.

“These committees will have to do due diligence based on the IT Act, as well as the IT Rules on digital ethics,” the official said on condition of anonymity. “The platform has already been created wherein upon receipt of the complaint, it will be segregated to one of the three committees where the
PMU<\/a> will evaluate and prioritize it for members to look into it.”

Following this, members will give their opinions on the matter and the chairman will discuss, deliberate and give a final verdict on the issue.

The source said that a user can approach the GAC only if the grievance has not been been satisfactorily addressed by the intermediary.

The user will then have to file the relevant documents for appeal.

Users will have the option to appeal against the decision of the grievance officer of the social media intermediaries and other online intermediaries before this new appellate body.

The government said the GAC would address the user’s appeal within 30 days.

In January, the government had notified that the first panel will be led by the chief executive officer (CEO) of the Indian Cyber Coordination Centre (ICCC) of the Union home ministry.

It will have Indian Police Service officer Ashutosh Shukla and Sunil Soni, the former chief general manager and chief information officer of
Punjab National Bank<\/a>, as whole-time members.

The joint secretary in charge of the policy and administration division of the information and broadcast ministry will lead the second panel that will have retired Commodore Sunil Kumar Gupta and Kavindra Sharma, the former vice president of L&T Infotech, as whole-time members.

Kavita Bhatia, a scientist in the IT ministry will helm the third panel, with Sanjay Goel, a retired Indian Railway Traffic Service officer and Krishnagiri Ragothamarao Murali Mohan, the former managing director of
IDBI<\/a> Intech, as whole-time members.
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