More than five crore complaints were received against telecom operators related to mobile services during 2021-22, with about 54 per cent of them against Airtel<\/a>, followed by Vodafone Idea<\/a>, Parliament was informed on Friday. 通讯部长Devusinh Chauhan, Rajya Sabha的书面答复,给数据对各种投诉收到电信服务提供商与移动电话2021 - 22日按Airtel数量为2,99年,68519年,Vodafone-Idea 2, 17日,85460年。这种投诉的数量依赖Jio为25.8十万卢比。 收到投诉超过5卢比对电信运营商与移动服务2021 - 22日,约有54%的人反对附近的旅馆,紧随其后的是沃达丰的想法周五,议会被告知。
Minister of State for Communications Devusinh Chauhan, in a written reply in the Rajya Sabha<\/a>, gave data on complaints received against various telecom service providers related to mobile telephony during 2021-22, as per which the number for Airtel stood at 2,99,68,519, and for Vodafone-Idea at 2,17,85,460.
The number of such complaints against Reliance Jio<\/a> was 25.8 lakh.
In all, nearly 5.5 crore complaints related to cellular mobile telephone services were registered by consumers through helpline numbers of operators at complaint centres during 2021-22.
The number of complaints against state-owned Bharat Sanchar Nigam Ltd<\/a> (BSNL<\/a>) and Mahanagar Telephone Nigam Ltd<\/a> (MTNL<\/a>) stood at 8.8 lakh and 48,170 respectively.
\"The complaints received at complaint centres through customer helpline numbers are resolved by the concerned service provider,\" the minister said.
Where the complaints are not resolved by the service providers, the complainant can approach the public grievance wing of the Department of Telecommunications<\/a>. All the grievances so received are monitored and resolved through the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) portal.
\"The number of grievances received during 2021-22 through CPGRAMS portal was 58911, out of which 58224 were resolved,\" the minister added.
To another question, Chauhan said the number of BSNL customers who opted for network port out stood at 52.3 lakh in 2021-22, while the subscribers porting in were at 28.8 lakh.
Stiff competition in the telecom sector drove both port in and port out for BSNL, he added.<\/p><\/body>","next_sibling":[{"msid":93377941,"title":"'Apple may ship iPhone 14 from India, China together'","entity_type":"ARTICLE","link":"\/news\/apple-may-ship-iphone-14-from-india-china-together\/93377941","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[{"msid":"93255268","title":"Public grievance redressal time reduced to 30 from 45 days: Union Minister Jitendra Singh","entity_type":"ARTICLE","seopath":"news\/india\/public-grievance-redressal-time-reduced-to-30-from-45-days-union-minister-jitendra-singh","category_name":"India","synopsis":"Jitendra Singh, the Minister of State for Personnel, said an order issued by the Department of Administrative Reforms and Public Grievance (DARPG) also states that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-45734\/93255268.cms?width=150&height=112","link":"\/news\/india\/public-grievance-redressal-time-reduced-to-30-from-45-days-union-minister-jitendra-singh\/93255268"},{"msid":"93207619","title":"Govt cuts public grievances resolution time to 30 days; to prioritise hearing urgent complaints","entity_type":"ARTICLE","seopath":"news\/india\/govt-cuts-public-grievances-resolution-time-to-30-days-to-prioritise-hearing-urgent-complaints","category_name":"India","synopsis":"DARPG, which is under the Union Ministry of Personnel, Public Grievances and Pensions, said it has undertaken a comprehensive reform of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) -- an online portal that allows people to raise complaint against government bodies.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-40258\/93207619.cms?width=150&height=112","link":"\/news\/india\/govt-cuts-public-grievances-resolution-time-to-30-days-to-prioritise-hearing-urgent-complaints\/93207619"},{"msid":"93363945","title":"Now you can take your unresolved credit score complaint to RBI","entity_type":"ARTICLE","seopath":"wealth\/borrow\/now-you-can-take-your-unresolved-credit-score-complaint-to-rbi","category_name":"Borrow","synopsis":"The Reserve Bank of India (RBI) has announced that individuals having issues with credit information companies such as CIBIL, Experian, Equifax etc., can file complaints directly with the central bank. The announcement was made by the RBI governor today in the statement after the Monetary Policy review. Currently, there are four credit bureaus in India.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-537349\/93363945.cms?width=150&height=112","link":"\/news\/wealth\/borrow\/now-you-can-take-your-unresolved-credit-score-complaint-to-rbi\/93363945"},{"msid":"93377938","title":"iStock-1225585631","entity_type":"IMAGES","seopath":"industry\/telecom\/telecom-news\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan\/istock-1225585631","category_name":"Over 5 crore mobile services related complaints received against telcos in FY22: Devusinh Chauhan","synopsis":false,"thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-27312\/93377938.cms?width=150&height=112","link":"\/image\/industry\/telecom\/telecom-news\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan\/istock-1225585631\/93377938"}],"seoschemas":false,"msid":93381891,"entity_type":"ARTICLE","title":"Over 5 crore mobile services related complaints received against telcos in FY22: Devusinh Chauhan","synopsis":"\u200b\u200b\u200b\u200b Minister of State for Communications Devusinh Chauhan, in a written reply in the Rajya Sabha, gave data on complaints received against various telecom service providers related to mobile telephony during 2021-22, as per which the number for Airtel stood at 2,99,68,519, and for Vodafone-Idea at 2,17,85,460. The number of such complaints against Reliance Jio was 25.8 lakh.","titleseo":"telecomnews\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":436,"shares":0,"engagementtimems":1964000},"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2022-08-06 07:19:59","lastupd":"2022-08-06 07:20:41","breadcrumbTags":["Bharti Airtel","mobile service","rajya sabha","bsnl","bharat sanchar nigam ltd","mahanagar telephone nigam ltd","department of telecommunications","reliance jio","mahanagar telephone nigam ltd","vodafone idea","reliance","airtel","mtnl","Policy","vodafone idea"],"secinfo":{"seolocation":"telecomnews\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2022-08-06" data-index="article_1">
/ 5卢比的移动服务相关投诉收到对电信公司FY22: Devusinh Chauhan
通讯部长Devusinh Chauhan,书面的回复联邦院议长,给数据对各种投诉收到电信服务提供商与移动电话2021 - 22日按Airtel数量为2,99年,68519年,Vodafone-Idea 2, 17日,85460年。
这样的投诉的数量依赖Jio是25.8十万卢比。
,近5.5卢比的投诉与蜂窝移动电话服务注册通过消费者热线电话运营商投诉中心2021 - 22所示。
“收到的投诉,投诉中心通过客户热线电话解决的有关服务提供者,”部长说。
在由服务提供商抱怨不解决,原告可以达到公众不满的电信部。所有的不满因此收到通过集中监控和解决公共申诉调整和监控系统(CPGRAMS)门户。
“不满的数量收到2021 - 22通过CPGRAMS门户是58911,其中58224人解决,”部长说。
另一个问题,Chauhan说BSNL顾客选择了网络端口的数量从52.3十万卢比在2021 - 22,而用户在28.8十万的移植。
电信行业的激烈竞争促使港口和港口BSNL,他补充说。
读到
More than five crore complaints were received against telecom operators related to mobile services during 2021-22, with about 54 per cent of them against Airtel<\/a>, followed by Vodafone Idea<\/a>, Parliament was informed on Friday.
Minister of State for Communications Devusinh Chauhan, in a written reply in the Rajya Sabha<\/a>, gave data on complaints received against various telecom service providers related to mobile telephony during 2021-22, as per which the number for Airtel stood at 2,99,68,519, and for Vodafone-Idea at 2,17,85,460.
The number of such complaints against Reliance Jio<\/a> was 25.8 lakh.
In all, nearly 5.5 crore complaints related to cellular mobile telephone services were registered by consumers through helpline numbers of operators at complaint centres during 2021-22.
The number of complaints against state-owned Bharat Sanchar Nigam Ltd<\/a> (BSNL<\/a>) and Mahanagar Telephone Nigam Ltd<\/a> (MTNL<\/a>) stood at 8.8 lakh and 48,170 respectively.
\"The complaints received at complaint centres through customer helpline numbers are resolved by the concerned service provider,\" the minister said.
Where the complaints are not resolved by the service providers, the complainant can approach the public grievance wing of the Department of Telecommunications<\/a>. All the grievances so received are monitored and resolved through the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) portal.
\"The number of grievances received during 2021-22 through CPGRAMS portal was 58911, out of which 58224 were resolved,\" the minister added.
To another question, Chauhan said the number of BSNL customers who opted for network port out stood at 52.3 lakh in 2021-22, while the subscribers porting in were at 28.8 lakh.
Stiff competition in the telecom sector drove both port in and port out for BSNL, he added.<\/p><\/body>","next_sibling":[{"msid":93377941,"title":"'Apple may ship iPhone 14 from India, China together'","entity_type":"ARTICLE","link":"\/news\/apple-may-ship-iphone-14-from-india-china-together\/93377941","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[{"msid":"93255268","title":"Public grievance redressal time reduced to 30 from 45 days: Union Minister Jitendra Singh","entity_type":"ARTICLE","seopath":"news\/india\/public-grievance-redressal-time-reduced-to-30-from-45-days-union-minister-jitendra-singh","category_name":"India","synopsis":"Jitendra Singh, the Minister of State for Personnel, said an order issued by the Department of Administrative Reforms and Public Grievance (DARPG) also states that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-45734\/93255268.cms?width=150&height=112","link":"\/news\/india\/public-grievance-redressal-time-reduced-to-30-from-45-days-union-minister-jitendra-singh\/93255268"},{"msid":"93207619","title":"Govt cuts public grievances resolution time to 30 days; to prioritise hearing urgent complaints","entity_type":"ARTICLE","seopath":"news\/india\/govt-cuts-public-grievances-resolution-time-to-30-days-to-prioritise-hearing-urgent-complaints","category_name":"India","synopsis":"DARPG, which is under the Union Ministry of Personnel, Public Grievances and Pensions, said it has undertaken a comprehensive reform of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) -- an online portal that allows people to raise complaint against government bodies.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-40258\/93207619.cms?width=150&height=112","link":"\/news\/india\/govt-cuts-public-grievances-resolution-time-to-30-days-to-prioritise-hearing-urgent-complaints\/93207619"},{"msid":"93363945","title":"Now you can take your unresolved credit score complaint to RBI","entity_type":"ARTICLE","seopath":"wealth\/borrow\/now-you-can-take-your-unresolved-credit-score-complaint-to-rbi","category_name":"Borrow","synopsis":"The Reserve Bank of India (RBI) has announced that individuals having issues with credit information companies such as CIBIL, Experian, Equifax etc., can file complaints directly with the central bank. The announcement was made by the RBI governor today in the statement after the Monetary Policy review. Currently, there are four credit bureaus in India.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-537349\/93363945.cms?width=150&height=112","link":"\/news\/wealth\/borrow\/now-you-can-take-your-unresolved-credit-score-complaint-to-rbi\/93363945"},{"msid":"93377938","title":"iStock-1225585631","entity_type":"IMAGES","seopath":"industry\/telecom\/telecom-news\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan\/istock-1225585631","category_name":"Over 5 crore mobile services related complaints received against telcos in FY22: Devusinh Chauhan","synopsis":false,"thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-27312\/93377938.cms?width=150&height=112","link":"\/image\/industry\/telecom\/telecom-news\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan\/istock-1225585631\/93377938"}],"seoschemas":false,"msid":93381891,"entity_type":"ARTICLE","title":"Over 5 crore mobile services related complaints received against telcos in FY22: Devusinh Chauhan","synopsis":"\u200b\u200b\u200b\u200b Minister of State for Communications Devusinh Chauhan, in a written reply in the Rajya Sabha, gave data on complaints received against various telecom service providers related to mobile telephony during 2021-22, as per which the number for Airtel stood at 2,99,68,519, and for Vodafone-Idea at 2,17,85,460. The number of such complaints against Reliance Jio was 25.8 lakh.","titleseo":"telecomnews\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":436,"shares":0,"engagementtimems":1964000},"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2022-08-06 07:19:59","lastupd":"2022-08-06 07:20:41","breadcrumbTags":["Bharti Airtel","mobile service","rajya sabha","bsnl","bharat sanchar nigam ltd","mahanagar telephone nigam ltd","department of telecommunications","reliance jio","mahanagar telephone nigam ltd","vodafone idea","reliance","airtel","mtnl","Policy","vodafone idea"],"secinfo":{"seolocation":"telecomnews\/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan"}}" data-news_link="//www.iser-br.com/news/over-5-crore-mobile-services-related-complaints-received-against-telcos-in-fy22-devusinh-chauhan/93381891">
评论
现在评论 阅读评论(1)所有评论
找到这个评论进攻?
下面选择你的理由并单击submit按钮。这将提醒我们的版主采取行动