$\"\"$ NEW DELHI: Railways today launched a mobile phone App and also an online portal<\/a> with a view to providing customers with \"an effective forum to lodge complaints\".
\n
\n\"There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up.
\n
\"So, there should be an effective forum to lodge complaints,\"Railway Minister<\/a> Suresh Prabhu<\/a> said after launching the portal and the App here.
\n
\nHe said that besides registering complaints, people can also use these forums to send suggestions for improving railway services.
\n
\n\"Valuable suggestions on the newly-launched portal can be incorporated... if found suitable,\" he said.
\n
\nPassengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.
\n
\nPassengers can also SMS their complaints to the number: 9717630982.
\n
\nThe complaint will be auto assigned to the railway official concerned for redressal. The complainant will receive a message on his mobile phone and via email about the action taken on the matter.
\n
\nAs to a time-frame for the redressal of complaints, the Railway Minister said, \"We will finalise the time-frame after a few days of stabilisation of the system.\"
\n
\nRailways will advertise the portal and the App on social networking sites and other platforms to popularise it. The Customer Complaint Portal will later also be available in Hindi and other regional languages.
\n
\nPrabhu said that besides registering complaints, a system has also been devised to track the status of the complaints. After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.
\n
\n\"One can also send images like dirty linen or whatever one wants to complain about through the system,\" he said.
\n
\nThe launch of the complaint management system was part of the Rail Budget proposals.
\n
\nMeanwhile, referring to criticism of his budget, the minister said, \"Some said that proposals in Rail Budget were good but (asked) how it would be implemented. The launch of the portal and App is the first proposal to be implemented after three days of the budget.\"
\n
\nHe, however, said, \"I am not saying this is the best portal. I am open to suggestions and there can still be improvement of the system.\"\n\n<\/body>","next_sibling":[{"msid":46432629,"title":"MyGov to launch PMO mobile app contest","entity_type":"ARTICLE","link":"\/news\/mvas-apps\/mygov-to-launch-pmo-mobile-app-contest\/46432629","category_name":null,"category_name_seo":"mvas-apps"}],"related_content":[],"msid":46438484,"entity_type":"ARTICLE","title":"Rail Minister Suresh Prabhu launches passenger complaint portal, mobile phone app","synopsis":"One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.","titleseo":"mvas-apps\/rail-minister-suresh-prabhu-launches-passenger-complaint-portal-mobile-phone-app","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2015-03-03 07:54:50","lastupd":"2015-03-03 07:58:52","breadcrumbTags":["MVAS\/Apps","Railway Minister","Suresh Prabhu","online portal"],"secinfo":{"seolocation":"mvas-apps\/rail-minister-suresh-prabhu-launches-passenger-complaint-portal-mobile-phone-app"}}" data-authors="[" "]" data-category-name="MVAS/Apps" data-category_id="16" data-date="2015-03-03" data-index="article_1">

移动增值/应用程序

铁道部长苏雷什您正在发射乘客投诉门户,手机应用程序

还可以下载手机应用程序的URL www.coms.indianrailways.gov.in。的投诉登记和发送建议。

PTI

更新2015年3月3日07:58点坚持

新德里:铁路今天推出了手机应用程序也是一个门户网站为了向客户提供“一个有效的投诉论坛”。

“不应该有任何投诉在理想的情况下,但是如果3卢比的乘客将在超过每天10000火车旅行,可能出现一些投诉。

“那么,应该有一个有效的论坛投诉,“铁道部长苏雷什您正在启动后说这里的门户网站和应用程序。

他说,除了登记投诉,人们也可以使用这些论坛发送建议改善铁路服务。

“有价值的建议新发布门户可以合并……如果找到合适的,”他说。

乘客可以在网页www.indianrailways.gov.in洛奇他们的抱怨和建议。还可以下载手机应用程序的URL www.coms.indianrailways.gov.in。的投诉登记和发送建议。

乘客也可以短信的投诉号码:9717630982。

投诉会自动分配给铁路官员关心的补救。原告将收到一条消息在他的手机和电子邮件的行动。

调整的时间表投诉,铁道部长说:“我们将完成时限几天后系统的稳定。”

铁路将广告门户网站,社交网站和其他平台上的应用推广。客户投诉门户之后也会提供印地语和其他地方语言。

您正在说,除了登记投诉,系统还设计了跟踪投诉的状态。原告注册一个投诉后,会给你一个独特的ID号,这是可以用来跟踪投诉的进展。

“一个像家丑也可以发送图片或任何一个想要抱怨通过系统,”他说。

投诉管理系统的发射是铁路预算提案的一部分。

同时,指批评他的预算,部长说:“有人说,建议在铁路预算是好的但(问)是如何实现的。门户的发射和应用是第一个提案实施后三天的预算。”

然而,他说,“我并不是说这是最好的门户。我的建议持开放态度,仍然可以改善系统的。”

发布于2015年3月3日07:54点坚持

$\"\"$ NEW DELHI: Railways today launched a mobile phone App and also an online portal<\/a> with a view to providing customers with \"an effective forum to lodge complaints\".
\n
\n\"There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up.
\n
\"So, there should be an effective forum to lodge complaints,\"Railway Minister<\/a> Suresh Prabhu<\/a> said after launching the portal and the App here.
\n
\nHe said that besides registering complaints, people can also use these forums to send suggestions for improving railway services.
\n
\n\"Valuable suggestions on the newly-launched portal can be incorporated... if found suitable,\" he said.
\n
\nPassengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.
\n
\nPassengers can also SMS their complaints to the number: 9717630982.
\n
\nThe complaint will be auto assigned to the railway official concerned for redressal. The complainant will receive a message on his mobile phone and via email about the action taken on the matter.
\n
\nAs to a time-frame for the redressal of complaints, the Railway Minister said, \"We will finalise the time-frame after a few days of stabilisation of the system.\"
\n
\nRailways will advertise the portal and the App on social networking sites and other platforms to popularise it. The Customer Complaint Portal will later also be available in Hindi and other regional languages.
\n
\nPrabhu said that besides registering complaints, a system has also been devised to track the status of the complaints. After registering a complaint, the complainant will be given a unique ID number which can be used for tracking the progress of the complaint.
\n
\n\"One can also send images like dirty linen or whatever one wants to complain about through the system,\" he said.
\n
\nThe launch of the complaint management system was part of the Rail Budget proposals.
\n
\nMeanwhile, referring to criticism of his budget, the minister said, \"Some said that proposals in Rail Budget were good but (asked) how it would be implemented. The launch of the portal and App is the first proposal to be implemented after three days of the budget.\"
\n
\nHe, however, said, \"I am not saying this is the best portal. I am open to suggestions and there can still be improvement of the system.\"\n\n<\/body>","next_sibling":[{"msid":46432629,"title":"MyGov to launch PMO mobile app contest","entity_type":"ARTICLE","link":"\/news\/mvas-apps\/mygov-to-launch-pmo-mobile-app-contest\/46432629","category_name":null,"category_name_seo":"mvas-apps"}],"related_content":[],"msid":46438484,"entity_type":"ARTICLE","title":"Rail Minister Suresh Prabhu launches passenger complaint portal, mobile phone app","synopsis":"One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.","titleseo":"mvas-apps\/rail-minister-suresh-prabhu-launches-passenger-complaint-portal-mobile-phone-app","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2015-03-03 07:54:50","lastupd":"2015-03-03 07:58:52","breadcrumbTags":["MVAS\/Apps","Railway Minister","Suresh Prabhu","online portal"],"secinfo":{"seolocation":"mvas-apps\/rail-minister-suresh-prabhu-launches-passenger-complaint-portal-mobile-phone-app"}}" data-news_link="//www.iser-br.com/news/mvas-apps/rail-minister-suresh-prabhu-launches-passenger-complaint-portal-mobile-phone-app/46438484">