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软件代码问题导致365服务严重中断:微软

受影响的服务包括Outlook.com、Office.com、Power Platform、Dynamics365和Microsoft Teams(包括Teams Live Event)。

新德里,微软指责了软件重大宕机的代码问题，影响了包括Outlook在内的几项微软365服务，Office 365以及周二的团队。

受影响的服务包括Outlook.com、Office.com、Power Platform、Dynamics365和微软团队包括团队现场活动。

微软在更新中表示:“代码问题导致我们的部分基础设施在处理身份验证请求时出现延迟，这使得用户无法访问多个M365服务。”

据Down Detector网站报道互联网用户报告了登录、服务器连接和Outlook全局问题。

微软365团队周三在推特上表示:“我们采取了纠正措施，减轻了对‘Exchange ActiveSync’的影响，并确认在用户在受影响的设备上强制同步后，服务已经恢复。”

“我们的调查确定，为解决之前的问题而采取的纠正措施已经影响了‘Exchange ActiveSync’。我们正在进行修复以减轻影响。使用遗留API的用户将需要重新启动他们的设备。”

这家科技巨头表示，目前正在审查其代码，以了解是什么原因导致代码“停止及时处理身份验证请求”。

在另一起事件中，微软在一次公开场合表示Azure“Azure公共云和Azure政府云中的一部分客户可能在执行许多Microsoft或Azure服务的身份验证操作时遇到了错误，包括访问Azure门户”。

微软将Azure服务中断归因于“最近的配置更改影响了后端存储层，这导致了身份验证请求的延迟。”

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New Delhi, Microsoft<\/a> has blamed a software<\/a> code issue for the major outage that impacted several Microsoft 365 services, including Outlook, Office 365<\/a> and Teams on Tuesday.

The affected services included Outlook.com, Office.com, Power Platform, Dynamics365, and Microsoft Teams<\/a> including Teams Live Event.

\"A code issue caused a portion of our infrastructure to experience delays processing authentication requests, which prevented users from being able to access multiple M365 services,\" Microsoft said in an update.

<\/div><\/div>According to Down Detector, a website that tracks internet<\/a> outages, users reported issues with logging in, server connection and Outlook globally.

The Microsoft 365 team said in a tweet on Wednesday: \"We took corrective actions to mitigate the impact to 'Exchange ActiveSync' and have confirmed that service has been restored after users force a sync on their impacted devices\".

\"Our investigation determined that corrective actions taken to address a previous issue have impacted 'Exchange ActiveSync'. We're applying a fix to mitigate impact. Users leveraging a legacy API will need to restart their devices\".

The tech giant said it was currently reviewing its code to understand what caused the code to \"stop processing authentication requests in a timely fashion\".

In a separate incident, Microsoft said in a public Azure<\/a> status update that a \"subset of customers in the Azure Public and Azure Government clouds may have encountered errors performing authentication operations for a number of Microsoft or Azure services, including access to the Azure Portals\".

Microsoft attributed the Azure service outage to a \"recent configuration change impacted a backend storage layer, which caused latency to authentication requests.\"
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