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Siva Senani worked with a corporate company and during his stint with that company he was provided with a corporate mobile connection. He left that job but the sim remained with him and he was using it as his personal phone number in a post paid format. In 2014, he noticed that his telephone bills were increasing gradually from January to July. He requested the Airtel officials to change his mobile usage plan to a different pack known as ‘My Plan 399’ from August 2014. The telecom firm assured the customer that the changed plan will come into force from August 24, 2014.
It had even sent him a reference number saying that his request had been acceded to and will be implemented. But that was not done. Despite several reminders through emails, phones and visits, the plan was not changed.
It was still showing it as a corporate connection though Siva Senani has been paying the bills on his own for the last five years. Airtel insisted that the customer should get a no objection letter from his previous employer to convert the connection into a retail connection. Siva Senani later issued a legal notice to Airtel asking it to pay him the Rs 1500 excess amount it collected from him.
The Hyderabad district consumer forum directed the telecom firm to refund the excess amount of Rs 1500, it also slapped a penalty of Rs 10,000 towards punitive damages and also Rs 2000 towards costs asking the Airtel CEO to pay it to the customer.
It also asked the CEO to pay the amount with 9 per cent interest. The Airtel CEO filed an appeal against this district forum judgement in the state commission and raised technical objections that aggrieved customers should not come to consumer forums directly and that they should first invoke arbitration methods for a resolution.
The district forum as well as the state commission refused to accept this technical ground raised by the telecom company and decided the matter on merits.
While confirming the district forum’s order in all respects, the state commission however set aside the penalty of Rs 10,000 in view of the readiness of the telecom company now to change the category of the connection of the customer from corporate to retail.
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Airtel 5年,罚款10000 Rs威胁清楚sim转换请求
建邦者的纳州消费者纠纷调整委员会首席执行官,美联社圆,一代诗人Airtel的操作在海德拉巴Begumpet,没有任何理由退款Rs 1500收集从一个前雇员的企业实体。
湿婆Senani与企业公司工作,工作期间,公司提供企业移动连接。他离开那份工作但是sim仍然与他,他使用它作为他的私人电话号码在一个邮资已付的格式。2014年,他注意到他的电话账单都逐渐增加,从1月到7月。他要求Airtel官员改变移动应用计划到一个不同的包被称为“我的计划399”从2014年8月。电信公司向客户保证,改变计划将从8月24日生效,2014年。
它还送他一个参考数字说,他的请求被同意,将实施。但那是没有完成。尽管几个提醒通过电子邮件,电话和拜访,计划没有改变。
仍显示它作为公司连接虽然湿婆Senani自己付账单已经过去五年了。Airtel坚称,客户应该会得到一个不反对他的前雇主的来信联系转换为一个零售连接。湿婆Senani之后发表了一份法律通知Airtel要求他支付从他收集的Rs 1500多余的数量。
海德拉巴区消费者论坛指导电信公司退还多余的Rs 1500,还打了一个点球的Rs 10000对惩罚性赔偿和Rs 2000对成本要求Airtel首席执行官支付给客户。
它还要求首席执行官要支付9%的利息。Airtel CEO提起上诉这个地区论坛判断在州委员会和技术提出反对,愤愤不平的客户不应该直接消费者论坛,他们应该首先调用仲裁的方法解决。
区论坛以及国家委员会拒绝接受这项技术电信公司提出的地面和决定此事的优点。
同时确认该地区论坛的订单在各方面,国家委员会然而留出10000卢比的罚款的准备电信公司现在改变连接的类别的客户从企业零售。
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