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\"\"KOLKATA: Mobile phone<\/a> companies cutting across GSM and CDMA technology platforms have rejected the telecom regulator’s suggestion of computing call drop rates through a meta data analysis of call detail records (CDRs), asserting that the latter is designed purely for billing purpose and not measuring quality of service. Any analysis of CDRs, they said, would present a flawed picture as abnormal call terminations\/disconnects can be triggered by handsets getting switched off inadvertently, battery draining out or a customer moving to an underground metro station or a building.
\n
Accordingly, telecom companies have urged the sector regulator to continue with current practice of using network statistics to calculate call drop rates. “Call drop rate cannot be calculated from CDR meta as the same hasn’t been devised for the purpose,” said the Cellular Operators Association of India (COAI<\/a>) in its submission to Telecom Regulatory Authority of India<\/a> (Trai).
\n
The COAI represents India’s biggest phone companies such as Bharti Airtel, Vodafone India, Idea Cellular and newest operator Reliance Jio Infocomm<\/a> amongst others.
\n
The GSM industry body’s views have been backed by the Association of Unified Telecom Service Providers of India (Auspi<\/a>), representing dual-tech firms such as Reliance Communications and Tata Teleservices<\/a> and pure CDMA players like Sistema Shyam Teleservices<\/a>.“ The purpose of CDRs is for billing only, and they also do not offer separate cause codes (read: reasons) for all types of drops,” the Auspi said in its submission to Trai, a copy of which was reviewed by ET.
\n
\nMobile phone companies were responding to the sector regulator’s discussion paper floated in August on reviewing quality of network-related services, which has rekindled the debate on penalties for call drops. The Trai had sought industry feedback on the appropriateness of computing call drop rates through meta data analysis of CDRs.
\n
\nTelcos have also suggested that call drop rates be calculated at the “service area” and not “base station level” as the former parameter is a true representative of a fully-loaded mobile network’s performance when there is maximum traffic. Both COAI and Auspi have also dismissed Trai’s suggestions of creating a customer satisfaction index for improving user experience or the need for graded financial disincentives.
\n
\nBrushing aside the rationale of a customer satisfaction index, the COAI said a customer is in no position to differentiate between any problems arising due to glitches in a terminating network or the one serving him. “Hence any calculations would be subjective and the indices suggested by Trai cannot be used to decisively conclude on quality of services of telecom operators,” said the industry body in its submissions.\n\n<\/body>","next_sibling":[{"msid":55404045,"title":"Tata Sons asks company boards to ensure future protected","entity_type":"ARTICLE","link":"\/news\/tata-sons-asks-company-boards-to-ensure-future-protected\/55404045","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"seoschemas":false,"msid":55408760,"entity_type":"ARTICLE","title":"Telcos reject Trai plan to compute call drop rates","synopsis":"Telecom companies have urged the sector regulator to continue with current practice of using network statistics to calculate call drop rates.","titleseo":"telecomnews\/telcos-reject-trai-plan-to-compute-call-drop-rates","status":"ACTIVE","authors":[{"author_name":"Kalyan Parbat","author_link":"\/author\/4437\/kalyan-parbat","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/4437.cms?width=250&height=250&imgsize=33990","author_additional":{"thumbsize":true,"msid":4437,"author_name":"Kalyan Parbat","author_seo_name":"kalyan-parbat","designation":"Assistant Telecom Editor at the Level of Senior Assistant Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-11-14 08:24:15","lastupd":"2016-11-14 08:28:05","breadcrumbTags":["Mobile phone","policy","Telecom Regulatory Authority of India","COAI","Tata Teleservices","Sistema Shyam Teleservices","AUSPI","Reliance Jio Infocomm"],"secinfo":{"seolocation":"telecomnews\/telcos-reject-trai-plan-to-compute-call-drop-rates"}}" data-authors="[" kalyan parbat"]" data-category-name="" data-category_id="" data-date="2016-11-14" data-index="article_1">

电信公司拒绝火车方案计算通话掉线率

电信公司敦促银行业监管机构继续当前的实践使用网络统计信息来计算通话掉线率。

Kalyan尔巴特
  • 更新于2016年11月14日08:28点坚持
加尔各答:移动电话公司削减在GSM和CDMA技术平台拒绝了电信监管机构的建议计算通话掉线率通过元数据分析呼叫详细记录(CDRs),声称后者纯粹为计费设计目的,而不是衡量服务质量。cdr的任何分析,他们说,将有缺陷的图片可以触发异常呼叫终端/断开手机关掉无意中,电池耗尽或客户搬到地下地铁站或建筑。

因此,电信公司敦促银行业监管机构继续当前的实践使用网络统计信息来计算通话掉线率。“叫下降率无法计算从CDR元相同的没有设计为目的,“说,印度手机运营商协会(COAI在其提交)印度电信管理部门(火车)。

等COAI代表印度最大的手机公司Bharti Airtel沃达丰印度,最新想法细胞和运营商依赖Jio Infocomm在别人。

GSM协会支持的行业机构的观点统一的印度电信服务提供商(Auspi),代表dual-tech信实电信等公司塔塔电信业务和纯CDMA的球员Sistema Shyam电信业务”。革命的目的是对帐单,和他们也不提供单独的原因代码(阅读:原因)为所有类型的下降,“火车Auspi在其提交表示,一份审核等。

移动电话公司应对行业监管机构的讨论文件提出在8月审查网络相关服务的质量,重新燃起了关于处罚叫滴。火车已经寻求行业反馈计算的合理性调用cdr的下降率通过元数据分析。

电信公司也建议叫下降利率计算“服务区”而不是“基站水平”的前参数是真正代表满载移动网络最大流量时的表现。COAI和Auspi也驳回了火车的建议创建一个顾客满意度指数改善用户体验或分级金融约束的必要性。

扫开客户满意度指数的基本原理,COAI说客户是无法区分任何出现的问题将在终止网络故障或一份他。“因此任何计算都是主观的,火车不能用于果断建议的指标得出结论在电信运营商的服务质量,“说,行业组织提交。
  • 发布于2016年11月14日08:24点坚持
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\"\"KOLKATA: Mobile phone<\/a> companies cutting across GSM and CDMA technology platforms have rejected the telecom regulator’s suggestion of computing call drop rates through a meta data analysis of call detail records (CDRs), asserting that the latter is designed purely for billing purpose and not measuring quality of service. Any analysis of CDRs, they said, would present a flawed picture as abnormal call terminations\/disconnects can be triggered by handsets getting switched off inadvertently, battery draining out or a customer moving to an underground metro station or a building.
\n
Accordingly, telecom companies have urged the sector regulator to continue with current practice of using network statistics to calculate call drop rates. “Call drop rate cannot be calculated from CDR meta as the same hasn’t been devised for the purpose,” said the Cellular Operators Association of India (COAI<\/a>) in its submission to Telecom Regulatory Authority of India<\/a> (Trai).
\n
The COAI represents India’s biggest phone companies such as Bharti Airtel, Vodafone India, Idea Cellular and newest operator Reliance Jio Infocomm<\/a> amongst others.
\n
The GSM industry body’s views have been backed by the Association of Unified Telecom Service Providers of India (Auspi<\/a>), representing dual-tech firms such as Reliance Communications and Tata Teleservices<\/a> and pure CDMA players like Sistema Shyam Teleservices<\/a>.“ The purpose of CDRs is for billing only, and they also do not offer separate cause codes (read: reasons) for all types of drops,” the Auspi said in its submission to Trai, a copy of which was reviewed by ET.
\n
\nMobile phone companies were responding to the sector regulator’s discussion paper floated in August on reviewing quality of network-related services, which has rekindled the debate on penalties for call drops. The Trai had sought industry feedback on the appropriateness of computing call drop rates through meta data analysis of CDRs.
\n
\nTelcos have also suggested that call drop rates be calculated at the “service area” and not “base station level” as the former parameter is a true representative of a fully-loaded mobile network’s performance when there is maximum traffic. Both COAI and Auspi have also dismissed Trai’s suggestions of creating a customer satisfaction index for improving user experience or the need for graded financial disincentives.
\n
\nBrushing aside the rationale of a customer satisfaction index, the COAI said a customer is in no position to differentiate between any problems arising due to glitches in a terminating network or the one serving him. “Hence any calculations would be subjective and the indices suggested by Trai cannot be used to decisively conclude on quality of services of telecom operators,” said the industry body in its submissions.\n\n<\/body>","next_sibling":[{"msid":55404045,"title":"Tata Sons asks company boards to ensure future protected","entity_type":"ARTICLE","link":"\/news\/tata-sons-asks-company-boards-to-ensure-future-protected\/55404045","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"seoschemas":false,"msid":55408760,"entity_type":"ARTICLE","title":"Telcos reject Trai plan to compute call drop rates","synopsis":"Telecom companies have urged the sector regulator to continue with current practice of using network statistics to calculate call drop rates.","titleseo":"telecomnews\/telcos-reject-trai-plan-to-compute-call-drop-rates","status":"ACTIVE","authors":[{"author_name":"Kalyan Parbat","author_link":"\/author\/4437\/kalyan-parbat","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/4437.cms?width=250&height=250&imgsize=33990","author_additional":{"thumbsize":true,"msid":4437,"author_name":"Kalyan Parbat","author_seo_name":"kalyan-parbat","designation":"Assistant Telecom Editor at the Level of Senior Assistant Editor","agency":false}}],"Alttitle":{"minfo":""},"artag":"ET Bureau","artdate":"2016-11-14 08:24:15","lastupd":"2016-11-14 08:28:05","breadcrumbTags":["Mobile phone","policy","Telecom Regulatory Authority of India","COAI","Tata Teleservices","Sistema Shyam Teleservices","AUSPI","Reliance Jio Infocomm"],"secinfo":{"seolocation":"telecomnews\/telcos-reject-trai-plan-to-compute-call-drop-rates"}}" data-news_link="//www.iser-br.com/news/telcos-reject-trai-plan-to-compute-call-drop-rates/55408760">