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Users of Asus routers recently reported that their devices suddenly froze up without any apparent reason and, after restarting repeatedly, suddenly stopped working because the device's memory ran out, reports Ars Technica<\/a>.
Later, the company answered the calls for help.
\"During routine security maintenance, our technical team discovered an error in the configuration of our server settings file, which could potentially cause an interruption in network connectivity on part of the routers,\" Asus said.
After resolving the glitch, most users only needed to reboot their devices, however, if that didn't fix the problem, the company's support team suggested that users save their current configuration settings and perform a factory reset.
The company also apologised for the inconvenience caused.
Most users also took to the internet to report the issue they were having with the device.
\"On the 16th, Asus pushed a corrupted definition file for ASD<\/a>, a built-in security daemon present in a wide range of their routers. As routers automatically updated and fetched the corrupted definition file, they started running out of file system space and memory and crashing,\" a user wrote on Reddit.
\"This is a bunch of BS. Why doesn't Asus put out some kind of statement explaining what's going on?\" another user said.
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华硕路由器的用户最近报告说,他们的设备突然冻结起来没有任何明显原因,反复重新启动后,突然停止工作,因为设备的内存耗尽,报告Ars Technica。
之后,该公司呼吁帮助回答说。
“在日常安全维护,我们的技术团队发现一个错误在我们的服务器设置的配置文件,可能会导致一个中断网络连接在路由器的一部分,“华硕说。
解决故障后,大多数用户只需要重启设备,然而,如果不解决这个问题,该公司的支持团队建议用户保存当前配置设置和执行工厂复位。
该公司还为引起的不便道歉。
大多数用户还在网上报告他们的设备问题。
”16日,华硕推一个损坏的定义文件自闭症谱系障碍,一个内置的安全守护进程中存在广泛的路由器。路由器自动更新和获取的定义文件,他们开始运行的文件系统空间和内存崩溃,”一个用户写到Reddit。
“这是一堆废话。为什么不华硕推出某种声明解释到底发生了什么?”另一个用户说。
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