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\"\"PTI
\n
NEW DELHI: When it comes to the number of phone billing disputes, Vodafone, Idea Cellular<\/a>, BSNL<\/a> and Aircel<\/a> were high on the list in several service areas during the quarter ended June, according to telecom regulator Trai<\/a>'s quality of service benchmark.
\n
The quarterly report has also named MTS<\/a>, brand name of Sistema<\/a> Shyam Teleservices, and Uninor<\/a> for billing disputes in UP West and Gujarat service area respectively.
\n
\nAs per Trai benchmark, not more than 0.1 per cent of the total bills raised by a company in a service area should be disputed.
\n
The percentage of billing disputes against six telecom operators (Vodafone, Idea<\/a>, BSNL, MTS, Aircel, Uninor) ranges between 0.11 per cent and 0.7 per cent. Aircel's score in Maharashtra is the worst at 0.7 per cent.
\n
In case of Vodafone, maximum dispute (0.54 per cent) were noticed in post paid bills of Orissa service area followed by disputes in Jammu and Kashmir<\/a>, Punjab and UP East.
\n
\nAircel's 0.16 per cent and 0.21 per cent of post paid bills were disputed in Maharashtra and Mumbai service.
\n
Trai report mentioned about BSNL's billing dispute with customers in Assam<\/a>, Kolkata<\/a> and Maharashtra but the percetange of post-paid bills under dispute was not mentioned.
\n
Idea's 0.15 per cent post paid bills in Madhya Pradesh<\/a>, 0.13 per cent in Tamil Nadu<\/a> and 0.12 per cent in UP East were disputed.
\n
In case of pre-paid bills, Trai report named Vodafone for have billing dispute in Bihar<\/a>, Kolkata and UP East below quality of service benchmark.
\n
\nAmong all operators, Aircel had maximum pre-paid billing dispute in Maharashtra and Mumbai service area.
\n
\nBSNL was found non-compliant with pre-paid billing quality of service benchmark in Assam, Kolkata and Maharashtra service area.
\n
\nAircel and BSNL are the two companies which could not resolve there billing disputes within four weeks, the time set under regulation as quality benchmark, as per the report.
\n
The regulator has found that many customers of Aircel, Reliance Communications<\/a>, Airtel<\/a>, Tata Teleservices<\/a>, Uninor and MTS in some of the telecom circles had to wait for more than a minute to get their calls answered.
\n
\nRCom customers across 17 out of 22 service area and Aircel customers in 14 out of 22 service area had to wait for more than a minute which is below quality benchmark set by the regulator.
\n\n<\/body>","next_sibling":[{"msid":26942873,"title":"Aircel may become second telco to launch 4G in India","entity_type":"ARTICLE","link":"\/news\/aircel-may-become-second-telco-to-launch-4g-in-india\/26942873","category_name":null,"category_name_seo":false}],"related_content":[],"msid":26947935,"entity_type":"ARTICLE","title":"Telecom watchdog: Billing disputes high against Voda, Idea, Aircel, BSNL","synopsis":"The quarterly report has also named MTS, brand name of Sistema Shyam Teleservices, and Uninor for billing disputes in UP West and Gujarat service area respectively. As per Trai benchmark, not more than 0.1 per cent of the total bills raised by a company in a service area should be disputed.","titleseo":"telecom-watchdog-billing-disputes-high-against-voda-idea-aircel-bsnl","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":false,"artdate":"2013-12-06 11:25:27","lastupd":"2013-12-07 11:55:41","breadcrumbTags":["Kolkata","Idea Cellular","3G\/4G","Assam","Reliance communications","Sistema","Madhya Pradesh","Bihar","tamil nadu","Jammu and kashmir","Airtel","TRAI","BSNL","idea","Aircel","MTS","Uninor","Tata Teleservices","Voda"],"secinfo":{"seolocation":"telecom-watchdog-billing-disputes-high-against-voda-idea-aircel-bsnl"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2013-12-06" data-index="article_1">

    电信监管机构:计费纠纷对Voda高,想法,Aircel BSNL

    季度报告也叫MTS,品牌名称的Sistema Shyam电信业务,并为计费纠纷Uninor分别在西部和古吉拉特邦服务领域。按照火车基准,不超过0.1%的公司提出的总账单服务领域应该是有争议的。
    • 更新于2013年12月7日上午11时55坚持
    PTI

    新德里:电话计费纠纷的数量时,沃达丰(Vodafone)知道细胞,BSNL和Aircel被高名单上的几个服务领域一季度截至6月期间,根据电信监管机构火车的服务质量基准。

    季度报告也命名MTS、品牌名称SistemaShyam电信业务,Uninor在西部和古吉拉特邦服务计费纠纷地区分别。

    按照火车基准,不超过0.1%的公司提出的总账单服务领域应该是有争议的。

    对六大电信运营商计费纠纷的百分比(沃达丰的想法BSNL, MTS Aircel Uninor)范围在0.11%和0.7%之间。Aircel马哈拉施特拉邦的分数是最严重的为0.7%。

    沃达丰(Vodafone),最大的争议(0.54%)被发现在奥里萨邦的邮资已付的账单服务区域纠纷紧随其后查谟和克什米尔旁遮普和东部。

    Aircel 0.16%和0.21%的邮资已付的账单在马哈拉施特拉邦和孟买有争议的服务。

    火车报告提到BSNL与客户的结算纠纷阿萨姆邦,加尔各答和马哈拉施特拉邦的percetange邮资已付的账单在争论中没有提到。

    0.15%的邮资已付的账单中央邦0.13%,泰米尔纳德邦0.12%,东部是有争议的。

    预付费用,火车报告命名为沃达丰计费纠纷比哈尔下面,加尔各答和东部的服务质量基准。

    在所有运营商,Aircel最大预付费计费纠纷在马哈拉施特拉邦和孟买服务区。

    BSNL被发现不符合预付费服务质量基准在阿萨姆邦,加尔各答和马哈拉施特拉邦服务区域。

    Aircel和BSNL是两家公司也不能解决计费纠纷后4周内,时间设定在监管质量基准,根据该报告。

    Aircel的监管机构发现,很多客户,信实电信,附近的旅馆,塔塔电信业务,Uninor和MTS的一些电信圈不得不等待超过一分钟电话回答。

    信实电信客户17个22服务区和Aircel 22服务区的14份客户不得不等待超过一分钟低于质量监管机构设定的基准。
    • 发布于2013年12月6日上午十一25坚持
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    • 电信监管机构:计费纠纷对Voda高,想法,Aircel BSNL
    \"\"PTI
    \n
    NEW DELHI: When it comes to the number of phone billing disputes, Vodafone, Idea Cellular<\/a>, BSNL<\/a> and Aircel<\/a> were high on the list in several service areas during the quarter ended June, according to telecom regulator Trai<\/a>'s quality of service benchmark.
    \n
    The quarterly report has also named     MTS<\/a>, brand name of Sistema<\/a> Shyam Teleservices, and Uninor<\/a> for billing disputes in UP West and Gujarat service area respectively.
    \n
    \nAs per Trai benchmark, not more than 0.1 per cent of the total bills raised by a company in a service area should be disputed.
    \n
    The percentage of billing disputes against six telecom operators (Vodafone,     Idea<\/a>, BSNL, MTS, Aircel, Uninor) ranges between 0.11 per cent and 0.7 per cent. Aircel's score in Maharashtra is the worst at 0.7 per cent.
    \n
    In case of Vodafone, maximum dispute (0.54 per cent) were noticed in post paid bills of Orissa service area followed by disputes in     Jammu and Kashmir<\/a>, Punjab and UP East.
    \n
    \nAircel's 0.16 per cent and 0.21 per cent of post paid bills were disputed in Maharashtra and Mumbai service.
    \n
    Trai report mentioned about BSNL's billing dispute with customers in     Assam<\/a>, Kolkata<\/a> and Maharashtra but the percetange of post-paid bills under dispute was not mentioned.
    \n
    Idea's 0.15 per cent post paid bills in     Madhya Pradesh<\/a>, 0.13 per cent in Tamil Nadu<\/a> and 0.12 per cent in UP East were disputed.
    \n
    In case of pre-paid bills, Trai report named Vodafone for have billing dispute in     Bihar<\/a>, Kolkata and UP East below quality of service benchmark.
    \n
    \nAmong all operators, Aircel had maximum pre-paid billing dispute in Maharashtra and Mumbai service area.
    \n
    \nBSNL was found non-compliant with pre-paid billing quality of service benchmark in Assam, Kolkata and Maharashtra service area.
    \n
    \nAircel and BSNL are the two companies which could not resolve there billing disputes within four weeks, the time set under regulation as quality benchmark, as per the report.
    \n
    The regulator has found that many customers of Aircel,     Reliance Communications<\/a>, Airtel<\/a>, Tata Teleservices<\/a>, Uninor and MTS in some of the telecom circles had to wait for more than a minute to get their calls answered.
    \n
    \nRCom customers across 17 out of 22 service area and Aircel customers in 14 out of 22 service area had to wait for more than a minute which is below quality benchmark set by the regulator.
    \n\n<\/body>","next_sibling":[{"msid":26942873,"title":"Aircel may become second telco to launch 4G in India","entity_type":"ARTICLE","link":"\/news\/aircel-may-become-second-telco-to-launch-4g-in-india\/26942873","category_name":null,"category_name_seo":false}],"related_content":[],"msid":26947935,"entity_type":"ARTICLE","title":"Telecom watchdog: Billing disputes high against Voda, Idea, Aircel, BSNL","synopsis":"The quarterly report has also named MTS, brand name of Sistema Shyam Teleservices, and Uninor for billing disputes in UP West and Gujarat service area respectively. As per Trai benchmark, not more than 0.1 per cent of the total bills raised by a company in a service area should be disputed.","titleseo":"telecom-watchdog-billing-disputes-high-against-voda-idea-aircel-bsnl","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":false,"artdate":"2013-12-06 11:25:27","lastupd":"2013-12-07 11:55:41","breadcrumbTags":["Kolkata","Idea Cellular","3G\/4G","Assam","Reliance communications","Sistema","Madhya Pradesh","Bihar","tamil nadu","Jammu and kashmir","Airtel","TRAI","BSNL","idea","Aircel","MTS","Uninor","Tata Teleservices","Voda"],"secinfo":{"seolocation":"telecom-watchdog-billing-disputes-high-against-voda-idea-aircel-bsnl"}}" data-news_link="//www.iser-br.com/news/telecom-watchdog-billing-disputes-high-against-voda-idea-aircel-bsnl/26947935">