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\"Telecom service providers are doing improvements and addressing the quality of service (QoS) issues except a few remote areas,\" V Raghunandan, secretary, Trai told ETTelecom, adding that telcos including BSNL performing fairly well on parameters such as network congestion and call drops in a course of last two years.
Raghunandan further said that the regulator has an extensive quality of service (QoS) regulation monitoring mechanism, and quarterly monitors every licensed service area (LSA) across mobile, broadband and fixed line services.
In 2016, following a heightened network service-related issues particularly frequent call drops, the sector regulator had to mandate on mobile service providers to compensate consumers Re 1 for every dropped call subject to a maximum of Rs 3 per day. But, the Supreme Court had annulled the Trai's call-drop penalty provision.
Some analysts, however, attribute increased network congestion to a relatively lower spend on infrastructure expansion by telecom carriers and subscriber base saturation leading to situations like call drops.
We are very closely monitoring the service offered by telecom operators. If a fault repeats in any LSA, then we have a slab-wise increase in penalty, with a cumulative levy option,\" Raghunandan said.
Trai comes out with performance monitoring reports (PMR) on quality of wireless voice and data services and compliance status every quarter.