Bengaluru: Genpact<\/a> is seeing more first-time outsourcers looking to tap the company’s business process management (BPM) expertise in a year when global firms stepped up investments to transform digitally as their traditional business models got disrupted due to the pandemic.

“Our total addressable market has increased,” Tiger Tyagarajan<\/a>, president and CEO of Genpact, told ET in an interview, adding that, “11 of our new client logo wins in 2020 were all virtual and companies that had not outsourced before. And these are enterprises that we started relationship with $5-million plus revenue, but potentially some of them can become $50 million. And, in comparison, typically every year two or three enterprises we sign are first-time outsourcers”.

The company said the demand has increased for new and old clients during the pandemic.

Genpact recently said it expects the total revenue for the year 2021 to be in the range of $3.93-3.99 billion, a 5-6.5% growth in constant currency terms.

Tyagarajan said organisations are increasingly looking for partners to work on demand planning for supply chain; underwriting, anti-money laundering for financial services. “There are companies now saying I need a partner because I need to do it fast. So that’s making companies who never had partners to do these things come to the table as first-time outsourcers for these types of services,” added the chief executive.

BPM services providers<\/a> such as Genpact and others witnessed a slowdown in demand in some key business segments such as travel and hospitality, and banking due to the pandemic. These companies have started seeing revival of demand during the last three months of 2020; while uncertainties in the travel sector continue to impact growth, said analysts.

“Everything in our business is a long cycle. So, as we finished the year, bookings came back, decisions cycle times came back to normal. So, we had the best booking quarter in global clients in our history (October-December). And we saw our pipeline has been at an all-time high actually for two consecutive quarters,” said Tyagarajan.

“I don’t think travel is coming back in a hurry,” he added.
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Genpact看到涌入的第一次大流行年外包商

Genpact最近表示,预计2021年的总收入是-39.9亿年3.93美元的范围,5 - 6.5%的增长在不断地货币计算。

东印度缎木Pramanik,
等局

发布于2021年2月16日凌晨08:39坚持

班加罗尔:Genpact是看到更多首次外包商寻求利用该公司的业务流程管理(BPM)专业一年全球企业加大投资将数字作为传统的商业模式有中断由于大流行。

“我们的潜在市场总量增加了,”老虎TyagarajanGenpact的总裁兼首席执行官在一次采访中告诉ET,并补充说,“我们的11个新客户商标赢得2020年都是虚拟和之前的公司没有外包。这些企业我们开始与500万美元+收入之间的关系,但可能他们中的一些人可以成为5000万美元。相比,我们通常每年两个或三个企业签都是初次外包商”。

该公司说,新老客户的需求增加了在大流行期间。

Genpact最近表示,预计2021年的总收入是-39.9亿年3.93美元的范围,5 - 6.5%的增长在不断地货币计算。

Tyagarajan说组织正越来越多地寻求合作伙伴的工作需求规划供应链;承销,反洗钱金融服务。“现在公司说我需要一个伴侣,因为我需要做快。这是让公司没有合作伙伴做这些事情来表作为首次对这些类型的服务的外包商,”首席执行官补充道。

BPM服务提供商Genpact等见证了需求放缓等一些关键业务部门的旅游与酒店管理,和银行由于流感大流行。这些公司已经开始看到复苏的需求在2020年最后三个月;而旅游行业的不确定性继续影响增长,分析师说。

“一切都在我们的业务是一个漫长的周期。所以,当我们完成了,预订回来的时候,决策周期时间回到正常。所以,我们有最好的预订全球客户在我们历史上季度(10)。我们看到我们的管道已经连续两个季度实际上处于历史高位,”Tyagarajan说。

“我不认为旅行是回来匆忙,”他补充道。