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Historically, the India<\/a> market has always been important to Avaya and continues to be one of the top markets for Avaya in the Asia Pacific region, Nidal Abou-Ltaif, President, Avaya International<\/a> told ETTelecom.
\"The Indian government needs to ease norms for doing business...the government will not take it unless it is made in India defeats the whole purpose for global companies like us who come and invest in India,\" he said.
“The government should look at it from a holistic perspective and not only look at device manufacturing especially for a software and services centric organisation,” he added.
Make in India is a great tool, you know, maybe for companies that are making cars, etc. But for a software company like us, it will not be feasible, he said.
\"If every software is made in India, one should not worry about a small hardware part. All our research and development is being done in India and we have invested so much in India, so they have to be more open minded about attracting people to do more in India,\" Nidal added.
Avaya has three R&D centers in India - Hyderabad, Bangalore and Pune.
Some of the government projects mandate everything to be made in India and there has been a push increasingly on the manufacturing aspect. The government plans to make India a global manufacturing hub under its Atmanirbhar vision.
Pandemic created a paradigm shift in the approach to customer service, employees and company's internal operations. Owing to work from home\/remote working during the pandemic, all our contact centers were digitised quickly with the use of technology.
Digitisation offers huge opportunities and we keep innovating pur products and services keeping this and our customer's needs in mind. We continue to expand our ecosystem of partners to offer the best customer experience, he said.
Avaya has entered into a partnership with US-based firm Startek<\/a> to offer a one stop solution for customer experience services to enterprises across the globe including India. The main aim is to tap small and medium businesses (SMEs<\/a>) globally as companies move towards digital<\/a> transformation post the pandemic. The collaboration will enable businesses to deliver better experiences to their customers through an all inclusive and easy to manage subscription based services without incurring any substantial capital expenditure.
(The reporter is in Dubai at the invitation of Avaya)<\/em>
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亚美亚表示,印度仍然是主要市场,寻求政府的全面支持
“印度政府需要放宽准则做生意……我(政府)在印度不会把它,除非它是由失败整个目的等跨国公司在印度人来投资,”尼达尔Abou-Ltaif,总统亚美亚国际告诉ETTelecom。乐动娱乐招聘
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从历史上看,印度市场一直是重要的亚美亚和仍然是亚美亚的最大市场之一,在亚太地区,尼达尔Abou-Ltaif,总统,亚美亚国际告诉ETT乐动娱乐招聘elecom。
“印度政府需要放宽准则做生意……政府不会采取它,除非它是由印度失败整个目的等跨国公司在印度人来投资,”他说。
“政府应该从整体的角度看,不仅看设备制造业尤其是对软件和服务为中心的组织,”他补充道。
在印度是一个很好的工具,你知道,也许公司制造汽车,等等。但是对于像我们这样的软件公司,它不会是可行的,”他说。
“如果每个软件是印度制造的,一个不应该担心小硬件部分。我们所有的研究和开发是我们在印度和印度投入了那么多,所以他们必须更加开放吸引人在印度做得更多,”尼达尔补充道。
亚美亚有三个研发中心在印度海得拉巴,班加罗尔和浦那。
一些政府项目授权所有在印度,有推动越来越多的制造业方面。政府计划让印度成为全球制造业中心在其Atmanirbhar愿景。
大流行创造了一个范式转变的方法客户服务,员工和公司的内部操作。由于在家工作/远程工作在大流行期间,所有我们的联系中心数字化快速使用技术。
数字化提供了巨大的机会,我们继续创新pur产品和服务保持这和我们的客户的需求。我们继续扩大我们的合作伙伴生态系统提供最佳的客户体验,他说。
亚美亚已经进入与美国公司合作Startek提供一站式解决方案客户体验服务全球企业包括印度。的主要目的是中小型企业(中小企业随着企业走向全球数字转换后的大流行。合作将使企业能够提供更好的顾客体验通过所有的包容性和易于管理基于订阅的服务,而没有引起任何实质性的资本支出。
(记者在迪拜亚美亚的邀请)
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