$\"\"$ NEW DELHI: Sector regulator Trai<\/a> today directed Vodafone<\/a> to stop using '111' for offering customer care services, as it violates the national numbering plan, and submit a compliance report by March 10.
\n
\nIn a direction to Vodafone<\/a>, the Telecom Regulatory Authority of India (Trai<\/a>) said that Department of Telecom had issued the national numbering plan 2003 wherein the number 111 to 115 have not been allocated for any type of services and have been kept as 'spare'.
\n
\nHowever, the authority said it observed from the advertisement on the website of Vodafone that customers were being urged to call '111' to get internet settings on their handset for pre-paid data offers, postpaid 3G data packs, self help for data services, Blackberry internet offers and to find out the balance.
\n
\n\"Now therefore, in exercise of the powers conferred upon it... the Authority hereby directs Vodafone India to discontinue use of level '111' and submit compliance report latest by March 10,\" Trai said.
\n
\nNo comments were received from Vodafone regarding the matter.
\n
\nThe Authority had issued a show cause notice on February 2 to Vodafone for violation of the national numbering plan.
\n
\nIn reply to the notice on February 18, Vodafone had stated that '111' number had been in use by them for the last 18-20 years and that they were in genuine belief that there was no restriction in its use as the number was already under valid use prior to 2003 as a common customer care number across all the circles.
\n
\nVodafone had added that they have been transparently filing their annual compliance with the Authority in regards to the use of this level for their customer help services since 2007.
\n
\nHowever, after examining the reply of Vodafone, Trai is of the view that \"by using level '111' without the permission of the licensor, the service provider has contravened the national numbering plan and filing annual compliance report to the regulations of the Authority cannot be treated as authorisation to use level '111'.\"\n\n<\/body>","next_sibling":[{"msid":46417842,"title":"No respite for Vodafone as Arun Jaitley maintains status quo on past offshore deals","entity_type":"ARTICLE","link":"\/news\/policy\/no-respite-for-vodafone-as-arun-jaitley-maintains-status-quo-on-past-offshore-deals\/46417842","category_name":null,"category_name_seo":"policy"}],"related_content":[],"msid":46439054,"entity_type":"ARTICLE","title":"Trai asks Vodafone to stop using 111 for customer services","synopsis":"Trai today directed Vodafone to stop using '111' for offering customer care services, as it violates the national numbering plan, and submit a compliance report by March 10.","titleseo":"policy\/trai-asks-vodafone-to-stop-using-111-for-customer-services","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2015-03-03 09:26:53","lastupd":"2015-03-03 09:27:27","breadcrumbTags":["policy","TRAI","Vodafone","DoT","customer service"],"secinfo":{"seolocation":"policy\/trai-asks-vodafone-to-stop-using-111-for-customer-services"}}" data-authors="[" "]" data-category-name="Policy" data-category_id="19" data-date="2015-03-03" data-index="article_1">

政策

火车客户服务要求沃达丰111年停止使用

火车今天导演沃达丰停止使用“111”提供客户关怀服务,因为它违反了国家编号计划,3月10日提交合规报告。

PTI

更新2015年3月3日上午09:27坚持

新德里:部门监管机构火车今天指导沃达丰(Vodafone)停止使用“111”提供客户关怀服务,因为它违反了国家编号计划,3月10日提交合规报告。

在一个方向沃达丰(Vodafone)印度电信管理部门(火车)表示,电信部门已经发布了国家编号计划2003年在111年到115年还没有分配给任何类型的服务和一直作为“备用”。

,然而,当局称观察到沃达丰的广告在网站上,客户被要求电话‘111’让互联网设置手机预付费数据提供,邮资已付的3 g数据,数据服务的自助,黑莓互联网提供和找到平衡。

“现在,因此,在行使的权力赋予它……权力在此指导沃达丰印度停止使用水平“111”并提交合规报告最新的3月10日,“火车说。

没有收到沃达丰对此事评论。

权威发布说出理由通知2月2到沃达丰对违反国家编号计划。

在回复通知2月18日,沃达丰(Vodafone)曾指出,“111”号码在使用18 - 20年来,他们真正相信没有限制其使用数量已经在有效使用2003年之前作为常见的客户服务号码在所有的圆圈。

沃达丰(Vodafone)补充说,他们已经透明地提交年度遵守权威关于使用这个级别的客户帮助服务自2007年以来。

然而,沃达丰(Vodafone)检查回复后,火车认为“通过使用水平‘111’没有许可方的许可,服务提供者有违反国家编号计划和提交年度合规报告权威的规定不能被视为授权使用‘111’。”

发布于2015年3月3日09:26点坚持

$\"\"$ NEW DELHI: Sector regulator Trai<\/a> today directed Vodafone<\/a> to stop using '111' for offering customer care services, as it violates the national numbering plan, and submit a compliance report by March 10.
\n
\nIn a direction to Vodafone<\/a>, the Telecom Regulatory Authority of India (Trai<\/a>) said that Department of Telecom had issued the national numbering plan 2003 wherein the number 111 to 115 have not been allocated for any type of services and have been kept as 'spare'.
\n
\nHowever, the authority said it observed from the advertisement on the website of Vodafone that customers were being urged to call '111' to get internet settings on their handset for pre-paid data offers, postpaid 3G data packs, self help for data services, Blackberry internet offers and to find out the balance.
\n
\n\"Now therefore, in exercise of the powers conferred upon it... the Authority hereby directs Vodafone India to discontinue use of level '111' and submit compliance report latest by March 10,\" Trai said.
\n
\nNo comments were received from Vodafone regarding the matter.
\n
\nThe Authority had issued a show cause notice on February 2 to Vodafone for violation of the national numbering plan.
\n
\nIn reply to the notice on February 18, Vodafone had stated that '111' number had been in use by them for the last 18-20 years and that they were in genuine belief that there was no restriction in its use as the number was already under valid use prior to 2003 as a common customer care number across all the circles.
\n
\nVodafone had added that they have been transparently filing their annual compliance with the Authority in regards to the use of this level for their customer help services since 2007.
\n
\nHowever, after examining the reply of Vodafone, Trai is of the view that \"by using level '111' without the permission of the licensor, the service provider has contravened the national numbering plan and filing annual compliance report to the regulations of the Authority cannot be treated as authorisation to use level '111'.\"\n\n<\/body>","next_sibling":[{"msid":46417842,"title":"No respite for Vodafone as Arun Jaitley maintains status quo on past offshore deals","entity_type":"ARTICLE","link":"\/news\/policy\/no-respite-for-vodafone-as-arun-jaitley-maintains-status-quo-on-past-offshore-deals\/46417842","category_name":null,"category_name_seo":"policy"}],"related_content":[],"msid":46439054,"entity_type":"ARTICLE","title":"Trai asks Vodafone to stop using 111 for customer services","synopsis":"Trai today directed Vodafone to stop using '111' for offering customer care services, as it violates the national numbering plan, and submit a compliance report by March 10.","titleseo":"policy\/trai-asks-vodafone-to-stop-using-111-for-customer-services","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2015-03-03 09:26:53","lastupd":"2015-03-03 09:27:27","breadcrumbTags":["policy","TRAI","Vodafone","DoT","customer service"],"secinfo":{"seolocation":"policy\/trai-asks-vodafone-to-stop-using-111-for-customer-services"}}" data-news_link="//www.iser-br.com/news/policy/trai-asks-vodafone-to-stop-using-111-for-customer-services/46439054">