Trai<\/a> on Tuesday asked telecom firms to submit status report over complaints regarding pesky calls, on monthly basis starting September, setting in motion a monitoring system for the new framework that aims to check unwarranted telemarketing calls and messages. \"...the Authority...hereby directs all access service providers to submit... compliance reports, with effect from month ending September, 2019, on monthly basis, and within ten days from the end of each calendar month,\" telecom regulator Trai said in its latest directive.

Telecom Regulatory Authority of India<\/a> has outlined the specific format in which the compliance reports need to be filled by the companies. The parametres include number of complaints received from customers, complaints pending resolution, complaints rejected on account of insufficient details, complaints found valid after investigation, among others.

Last year, the regulator moved to tighten the rules to curb pesky telemarketing calls and messages, asking telecom operators to leverage the blockchain technology to reduce such unwanted communications<\/a>.

The overhaul of the unsolicited commercial communication (UCC) system aimed to ensure that telemarketing messages are sent only to those who have subscribed to them, and that too by authorised entities. Operators who fail to check pesky calls and SMS menace or do not adhere to the guidelines will face a stiff penalty.

The rules lay down stringent obligations for operators, including evolving Code of Practices, maintaining records, registering customers preferences, and mandate the adoption of blockchain or the Distributed Ledger Technology. Blockchain provides a decentralised database or digital ledger of transactions that everyone on the network can see.<\/body>","next_sibling":[{"msid":70554390,"title":"BSNL reviews outsourced functions to save cost; faces Rs 800 cr revenue-expense gap","entity_type":"ARTICLE","link":"\/news\/bsnl-reviews-outsourced-functions-to-save-cost-faces-rs-800-cr-revenue-expense-gap\/70554390","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[{"msid":"70557897","title":"TRAI","entity_type":"IMAGES","seopath":"industry\/telecom\/telecom-news\/trai-directs-telcos-to-submit-monthly-reports-on-complaints-under-new-pesky-call-rules\/trai","category_name":"Trai directs telcos to submit monthly reports on complaints under new pesky call rules","synopsis":"Blockchain provides a decentralised database or digital ledger of transactions that everyone on the network can see.","thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-14970\/70557897.cms?width=150&height=112","link":"\/image\/industry\/telecom\/telecom-news\/trai-directs-telcos-to-submit-monthly-reports-on-complaints-under-new-pesky-call-rules\/trai\/70557897"}],"msid":70559308,"entity_type":"ARTICLE","title":"Trai directs telcos to submit monthly reports on complaints under new pesky call rules","synopsis":"Telecom Regulatory Authority of India has outlined the specific format in which the compliance reports need to be filled by the companies.","titleseo":"telecomnews\/trai-directs-telcos-to-submit-monthly-reports-on-complaints-under-new-pesky-call-rules","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2019-08-06 22:16:23","lastupd":"2019-08-06 22:16:23","breadcrumbTags":["trai","communications","New Delhi","block chain","Short Message Service","India","policy"],"secinfo":{"seolocation":"telecomnews\/trai-directs-telcos-to-submit-monthly-reports-on-complaints-under-new-pesky-call-rules"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2019-08-06" data-index="article_1">

火车指导电信公司提交月度报告电话投诉在新烦人的规则

印度电信管理部门提出的特定格式合规报告需要由公司。

发布于2019年8月6日下午16点坚持

火车周二要求电信公司提交状态报告/投诉关于烦人的电话,每月从9月开始,启动了一套监控系统的新框架,旨在检查毫无根据的电话销售电话和消息。“…的权威…在此指导所有访问服务提供商提交…合规报告,由9月份结束,2019年,在每月的基础上,并在每个日历月的最后十天,电信监管机构火车说在其最新的指令。

电信监管机构的印度概述了特定格式的合规报告需要由公司。产品包括从客户收到的投诉,抱怨等待决议,拒绝投诉的细节不足,投诉调查后发现有效。

去年,监管机构采取措施收紧规则遏制烦人的电话销售电话和消息,要求电信运营商利用区块链技术来减少这种不必要的通信。

改革的不请自来的商业通信(UCC)系统旨在确保电话销售消息只发送到订阅他们的人,这也被授权的实体。经营者无法检查的电话和短信威胁或不遵守指导方针将面临严厉处罚。

运营商的规则制定严格的义务,包括进化代码的实践,保持记录,登记客户的偏好,并授权区块链或分布式分类技术的采用。区块链提供了一个分散的数据库或数字分类帐的事务,每个人都在网络上可以看到。