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The regulator has suggested mandating toll free customer care number for helping users of such services, and permitting the sale of global SIM cards<\/a> only via digital mode.
The Trai<\/a> has also reiterated its past suggestion that users be compensated in case of non-activation of such services, rejecting the telecom department's views that no provision of penalty payment exists even by other telecom service providers to their customers.\n
The sector regulator has given a point-by-point reply on the DoT<\/a>'s contention over some of its recommendations submitted in May 2016 and June 2017 on the sale and rent of International Roaming SIM cards<\/a>, and Global calling cards<\/a> in India.
Pushing aside the telecom department's objections on these issues, Trai has also reiterated its past suggestion that entities engaged in sale or rent of international SIM card should be answerable to the regulator.\n
The Department of Telecom or DoT<\/a> had asked the regulator to \"reconsider\" its recommendation of making these providers answerable to Trai, saying that under the current dispensation such entities report or respond to the ministry.\n
\"As per the preamble of the Trai Act, the authority is...responsible to protect the interests of consumers of the telecom sector...Accordingly, to fulfil its responsibility, the authority may from time to time require information relating to consumer grievance redressal, tariff, and QoS (quality of service) being offered by them,\" the regulator said said.\n
The DoT is the issuer of 'No Objection Certificates' that allows firms to engage in sale or rent of international SIM Cards and global calling cards.\n
Trai has also reiterated its earlier recommendation on allowing purchase of global calling cards or international SIM cards though digital mode only, arguing that such sale should be \"at par\" with the process followed for other telecom services.\n
DoT cited mobile SIM card of telecom service providers that can be be purchased by any means, including digital mode, but regulator argued that given the digital wave sweeping the country and the fact that bank accounts details may be needed for refunds and penalty, sale through digital mode is the only way to go.\n
On the issue on compensation for users in event of non-activation of these calling cards, Telecom Regulatory Authority of India (Trai) justified its position saying that under such circumstances, customers may incur \"considerable expenditure\" and hardship for availing communication services.\n
\"Since the consumer may be subjected to hardships due to non-activation of services, no usage of the card for reasons beyond the control of the customer like poor network coverage, in-compatibility of handsets etc, he\/she needs to be compensated for the same,\" the regulator said.<\/body>","next_sibling":[{"msid":64757541,"title":"Airtel Payments Bank cannot signup new customers","entity_type":"ARTICLE","link":"\/news\/airtel-payments-bank-cannot-signup-new-customers\/64757541","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":64757615,"entity_type":"ARTICLE","title":"TRAI insists on toll free number, digital sale for global calling cards; rejects DoT's contention","synopsis":"The DoT is the issuer of 'No Objection Certificates' that allows firms to engage in sale or rent of international SIM Cards and global calling cards.","titleseo":"telecomnews\/trai-insists-on-toll-free-number-digital-sale-for-global-calling-cards-rejects-dots-contention","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2018-06-27 08:59:49","lastupd":"2018-06-27 08:59:49","breadcrumbTags":["trai","global calling cards","Sim cards","DoT","policy"],"secinfo":{"seolocation":"telecomnews\/trai-insists-on-toll-free-number-digital-sale-for-global-calling-cards-rejects-dots-contention"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2018-06-27" data-index="article_1">
监管机构提出要求免费客户服务电话等帮助用户的服务,并允许全球的销售SIM卡只能通过数字模式。
的火车还重申了其过去的建议,用户得到补偿的non-activation这样的服务,拒绝电信部门的意见,甚至没有提供罚款支付存在其他电信服务提供商给他们的客户。
行业监管机构的逐点回复点的争用在它的一些建议提交2016年5月和2017年6月国际漫游的出售和出租SIM卡,全球名片在印度。
推开电信部门的反对在这些问题上,火车也重申过去建议实体从事国际SIM卡的出售、出租应该听命于监管机构。
电信部门或点要求监管机构“重新考虑”使这些提供者负责火车的建议,认为在当前分配这样的实体报告或回应。
“根据火车的序言,权威是……负责电信部门的保护消费者的利益……因此,履行其责任,权力可能不时需要相关信息消费者申诉修正,关税,和他们提供的QoS(服务质量),”监管机构表示说。
点是“无异议证书”的发行人,允许公司从事国际SIM卡的出售、出租和全球名片。
火车也重申早些时候建议允许购买全球名片或国际SIM卡虽然仅数字模式,认为这样的销售应该是“平价”为其他电信服务过程之后。
点引用移动电信服务提供商的SIM卡,可以以任何方式购买,包括数字模式,但监管机构认为,鉴于数字浪潮席卷全国,银行账户细节可能需要退款和点球,销售通过数字方式是唯一的路要走。
的问题赔偿用户事件non-activation这些名片,印度电信管理局(火车)合理的立场说,在这种情况下,客户可能招致“相当大的开支”,主张通信服务的困难。
“由于消费者可能受到困难由于non-activation服务,没有使用信用卡的原因超出了客户的控制像可怜的网络覆盖,在兼容的手机等,他/她需要补偿相同,“监管机构说。
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