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\"\"NEW DELHI: Tightening the noose around mobile operators over call drops, telecom regulator Trai<\/a> today proposed stricter quality norms for local areas and imposing financial disincentives for poor services.
\n
\nAt present, the quality norms are at service area level (averaging the performance of the entire service area as a whole) but Trai feels such a calculation may give a \"different picture\" about the quality of customer experience.
\n
\"There could be many areas or localities within the service area where the Quality of service<\/a> (QoS<\/a>) could be poor,\" Trai said in its latest consultation paper.
\n
\n\"One of the options for ensuring QoS could be through increased investments for infrastructure development by redefining the parameters and benchmarks and measurement methodology to ensure that averaging over the entire service area does not affect the quality of experience of the consumer,\" it said.
\n
\nTrai is also debating tightening of the financial disincentives, providing for more stringent penal provisions for very poor performance and continuous non-performance (along with incentives for improvement).
\n
\n\"...no consideration is given on the extent of how bad is the performance... One option towards streamlining the Quality of Service parameters will be to explore the possibility of a scheme of graded financial disincentive so that in the case of very poor performance the financial disincentive could be very stringent,\" Trai said.
\n
\nThe issue of mobile call drops and poor quality of services has irked consumers across the country.
\n
Earlier this year, however, the regulator's attempt to make it mandatory for telecom companies to compensate subscribers for call drops came a cropper when the Supreme Court<\/a> struck down the Trai regulation terming it \"arbitrary, unreasonable and non-transparent.\"
\n
\nTrai has also sought opinion on whether calculation of customer satisfaction index will help in QoE of the consumer, and the calculation methodology for such indexes.
\n
\nThe paper also seeks public view on the manner in which the benchmark for quality parameters should be revised, and whether the same should be licensed service area wise or district wise or BTS-wise or a combination.\n\n<\/body>","next_sibling":[{"msid":53558352,"title":"Ericsson India extends paid maternity leaves to 26 weeks","entity_type":"ARTICLE","link":"\/news\/ericsson-india-extends-paid-maternity-leaves-to-26-weeks\/53558352","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":53561361,"entity_type":"ARTICLE","title":"Trai starts rehaul of quality norms for mobile services","synopsis":"At present, the quality norms are at service area level but Trai feels such a calculation may give a \"different picture\" about the quality of customer experience.","titleseo":"telecomnews\/trai-starts-rehaul-of-quality-norms-for-mobile-services","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-08-05 20:30:30","lastupd":"2016-08-05 20:39:20","breadcrumbTags":["TRAI","Supreme Court","Quality of Service","BTS","QoS","policy"],"secinfo":{"seolocation":"telecomnews\/trai-starts-rehaul-of-quality-norms-for-mobile-services"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2016-08-05" data-index="article_1">

火车开始rehaul移动服务质量规范

目前,规范在服务质量水平但火车感觉这样的计算可能给出一个“不同”客户体验的质量。

  • 2016年8月5日更新是08:39点
新德里:收紧绞索移动运营商在电话滴,电信监管机构火车今天的地方提出了更加严格的质量标准和实施金融约束为穷人服务。

目前,质量规范在服务区水平(平均性能的整个服务区域作为一个整体)但是火车感觉这样的计算可能给出一个“不同”客户体验的质量。

“可能会有许多地区或地方在服务领域的服务质量(QoS)可以穷,“火车在其最新的咨询文件说。

“保证QoS选项之一可能是通过增加基础设施建设的投资重新定义参数和基准和测量方法,确保在整个服务区域平均不影响消费者的体验质量,”它说。

火车也讨论收紧的金融约束,提供更严格的刑法规定非常贫穷的性能和连续不履行(连同激励改进)。

“…没有被考虑的程度有多糟糕的性能…一个选择对简化的服务质量参数将探索的可能性方案分级的金融抑制,这样的情况非常表现不佳的金融抑制作用可能是非常严格的,”火车说。

移动电话的问题下降,服务质量差全国消费者感到不满。

然而,今年早些时候,监管机构试图强制要求电信公司赔偿用户调用时翻了个跟头最高法院击杀的火车监管极其严重的“独裁、不合理和不透明的”。

火车也寻求意见是否计算顾客满意度指数将有助于消费者的体验质量,指标和计算方法。

本文还将寻求公众视线的基准质量参数的方式应该修改,和相同的是否应该许可服务区域或地区贤明或BTS-wise或组合。
  • 发布于2016年8月5日,塔利班点坚持
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\"\"NEW DELHI: Tightening the noose around mobile operators over call drops, telecom regulator Trai<\/a> today proposed stricter quality norms for local areas and imposing financial disincentives for poor services.
\n
\nAt present, the quality norms are at service area level (averaging the performance of the entire service area as a whole) but Trai feels such a calculation may give a \"different picture\" about the quality of customer experience.
\n
\"There could be many areas or localities within the service area where the Quality of service<\/a> (QoS<\/a>) could be poor,\" Trai said in its latest consultation paper.
\n
\n\"One of the options for ensuring QoS could be through increased investments for infrastructure development by redefining the parameters and benchmarks and measurement methodology to ensure that averaging over the entire service area does not affect the quality of experience of the consumer,\" it said.
\n
\nTrai is also debating tightening of the financial disincentives, providing for more stringent penal provisions for very poor performance and continuous non-performance (along with incentives for improvement).
\n
\n\"...no consideration is given on the extent of how bad is the performance... One option towards streamlining the Quality of Service parameters will be to explore the possibility of a scheme of graded financial disincentive so that in the case of very poor performance the financial disincentive could be very stringent,\" Trai said.
\n
\nThe issue of mobile call drops and poor quality of services has irked consumers across the country.
\n
Earlier this year, however, the regulator's attempt to make it mandatory for telecom companies to compensate subscribers for call drops came a cropper when the Supreme Court<\/a> struck down the Trai regulation terming it \"arbitrary, unreasonable and non-transparent.\"
\n
\nTrai has also sought opinion on whether calculation of customer satisfaction index will help in QoE of the consumer, and the calculation methodology for such indexes.
\n
\nThe paper also seeks public view on the manner in which the benchmark for quality parameters should be revised, and whether the same should be licensed service area wise or district wise or BTS-wise or a combination.\n\n<\/body>","next_sibling":[{"msid":53558352,"title":"Ericsson India extends paid maternity leaves to 26 weeks","entity_type":"ARTICLE","link":"\/news\/ericsson-india-extends-paid-maternity-leaves-to-26-weeks\/53558352","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":53561361,"entity_type":"ARTICLE","title":"Trai starts rehaul of quality norms for mobile services","synopsis":"At present, the quality norms are at service area level but Trai feels such a calculation may give a \"different picture\" about the quality of customer experience.","titleseo":"telecomnews\/trai-starts-rehaul-of-quality-norms-for-mobile-services","status":"ACTIVE","authors":[],"Alttitle":{"minfo":""},"artag":"PTI","artdate":"2016-08-05 20:30:30","lastupd":"2016-08-05 20:39:20","breadcrumbTags":["TRAI","Supreme Court","Quality of Service","BTS","QoS","policy"],"secinfo":{"seolocation":"telecomnews\/trai-starts-rehaul-of-quality-norms-for-mobile-services"}}" data-news_link="//www.iser-br.com/news/trai-starts-rehaul-of-quality-norms-for-mobile-services/53561361">