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KOLKATA: The telecom regulator has asked all mobile and landline operators to submit quality of service (QoS<\/a>) data – state-wise and union territory-wise – on a quarterly basis from the ongoing January-March quarter to enable optimal tracking and analysis of their services, amid rising call drops.

The latest directive from the Telecom Regulatory Authority of India<\/a> (Trai<\/a>) is aimed at arresting the deterioration in QoS<\/a>, particularly call drops. At present, QoS parameters are checked on the basis of licensed service areas<\/a> (LSAs).

“…the Authority has observed that submission of state and union territory-wise data for QoS parameters is an essential requirement for optimum analysis of quality of service provided in various states and UTs,” Trai<\/a> said in its direction to operators Friday.

Submission of QoS data submission in the suggested format, it said, would also allow the state\/UT governments to help telcos in improving QoS.

Separately, Trai on Friday issued a draft regulation, reviewing the telecom QoS code around metering and billing accuracy along with the draft guidelines. It has invited stakeholder comments on the draft regulations before coming out with the final rules.

According to the regulator, accuracy of metering and billing of telecom services has always been its prime focus to protect consumer interests. But it now wants service providers to deploy more advanced, robust and scalable IT products for accurate billing of various services, especially since telco networks have undergone major changes over the years and new IP-based networks such as 4G-LTE\/5G technologies, carrying voice over data have now shifted the billing process from a per second\/minute-based model to data volume-based billing.

In the draft guidelines, Trai has suggested that all telcos get their metering and billing systems and respective LSAs audited for access services by an auditor once every financial year. The regulator, in turn, will empanel auditors to conduct such an audit as per provisions of the QoS (Code of Practice for Metering & Billing Accuracy) Regulation, 2023.

Telcos would have to submit to Trai by May 15 its annual schedule of audit, containing the details of metering and billing systems and LSAs to be audited.

The auditors, in turn, would audit a telco’s metering & billing system and certify that the latter is in compliance with the latest QoS code. They have been mandated to maintain confidentiality of information shared by service providers for audit purposes and may have to sign non-disclosure pacts with telcos.

Trai has sought comments on its draft guidelines by March 17.

<\/p>

\"Difficult<\/a><\/figure>

Difficult to provide state, district wise QoS data as required by Trai: COAI<\/a><\/h2>

Carriers also want the government to set aside mid band 6 GHz spectrum for them, saying it is critical for proliferation of 5G services, and delicensing the spectrum would lead to loss to exchequer and will also impact quality and cost of next generation services. Tech companies have also laid claim to the band, saying it can be used to propagate alternative unlicensed technologies such as WiFi-6, which can support 5G-like speeds of nearly 10 Gbps.<\/p><\/div>

KOLKATA: The telecom regulator has asked all mobile and landline operators to submit quality of service (QoS<\/a>) data – state-wise and union territory-wise – on a quarterly basis from the ongoing January-March quarter to enable optimal tracking and analysis of their services, amid rising call drops.

The latest directive from the Telecom Regulatory Authority of India<\/a> (Trai<\/a>) is aimed at arresting the deterioration in QoS<\/a>, particularly call drops. At present, QoS parameters are checked on the basis of licensed service areas<\/a> (LSAs).

“…the Authority has observed that submission of state and union territory-wise data for QoS parameters is an essential requirement for optimum analysis of quality of service provided in various states and UTs,” Trai<\/a> said in its direction to operators Friday.

Submission of QoS data submission in the suggested format, it said, would also allow the state\/UT governments to help telcos in improving QoS.

Separately, Trai on Friday issued a draft regulation, reviewing the telecom QoS code around metering and billing accuracy along with the draft guidelines. It has invited stakeholder comments on the draft regulations before coming out with the final rules.

According to the regulator, accuracy of metering and billing of telecom services has always been its prime focus to protect consumer interests. But it now wants service providers to deploy more advanced, robust and scalable IT products for accurate billing of various services, especially since telco networks have undergone major changes over the years and new IP-based networks such as 4G-LTE\/5G technologies, carrying voice over data have now shifted the billing process from a per second\/minute-based model to data volume-based billing.

In the draft guidelines, Trai has suggested that all telcos get their metering and billing systems and respective LSAs audited for access services by an auditor once every financial year. The regulator, in turn, will empanel auditors to conduct such an audit as per provisions of the QoS (Code of Practice for Metering & Billing Accuracy) Regulation, 2023.

Telcos would have to submit to Trai by May 15 its annual schedule of audit, containing the details of metering and billing systems and LSAs to be audited.

The auditors, in turn, would audit a telco’s metering & billing system and certify that the latter is in compliance with the latest QoS code. They have been mandated to maintain confidentiality of information shared by service providers for audit purposes and may have to sign non-disclosure pacts with telcos.

Trai has sought comments on its draft guidelines by March 17.

<\/p>

\"Difficult<\/a><\/figure>

Difficult to provide state, district wise QoS data as required by Trai: COAI<\/a><\/h2>

Carriers also want the government to set aside mid band 6 GHz spectrum for them, saying it is critical for proliferation of 5G services, and delicensing the spectrum would lead to loss to exchequer and will also impact quality and cost of next generation services. Tech companies have also laid claim to the band, saying it can be used to propagate alternative unlicensed technologies such as WiFi-6, which can support 5G-like speeds of nearly 10 Gbps.<\/p><\/div>