独家

沃达丰Idea巩固印度后付费用户基础

该电信公司表示,以前的Idea后付费用户现在可以使用Red Family订阅,整个家庭的单次账单,访问沃达丰支付,优质内容和其他增值服务,而无需经过单独的登录过程。

沃达丰Idea巩固印度后付费用户基础
新德里:电信运营商沃达丰的想法该公司周三表示,已经完成了后付费计划的整合过程,将所有Idea用户纳入了“沃达丰(Vodafone)红色”。

“所有沃达丰Idea后付费客户现在可以享受沃达丰的RED计划、统一的客户服务和增强的数字体验,”该电信公司在一份新闻稿中表示。

合并将帮助沃达丰Idea通过自助服务渠道提供统一的客户体验,并增强IVR、USSD、MyVodafone应用,以及使用该等产品、服务和付款的网站。

该电信公司表示,以前的Idea后付费客户现在可以使用红色家庭订阅,为整个家庭支付一次账单,访问沃达丰支付,优质内容和其他增值服务,而无需通过单独的登录过程。

沃达丰Idea首席技术官Vishant Vora在完成后付费整合时说:“这是电信领域规模最大、速度最快的一次迁移,为我们的后付费零售和企业客户带来了运营协同效应和流程标准化。”

通过这次整合,呼叫中心座员将能够使用CRM洞察更好地为客户服务,而实时评级功能将确保在任何时间点为客户准确的未计费收费。

此外,该电信公司表示,客户将能够及时收到有关任何过度使用的通知和警报,自动信用监控和催收将确保客户不会收到任何“账单冲击”。

关注并与我们联系脸谱网LinkedinYoutube
UK's Vodafone Group Plc. entered India in 2007 after it bought a majority stake in Hutchison Essar, erstwhile Hutchison Max Telecom Ltd (HMTL). While Idea was incorporated in the year 1995 with the name Birla Communications Ltd. The company came to be named as Idea Cellular Ltd in the year 2002. Subsequently in 2006 it became a part of the Aditya Birla Group.<\/p>","title":"Vodafone and Idea before their amalgamation","titleseo":"vodafone-and-idea-before-their-amalgamation","slideseolocationalt":"slide-shows\/vodafone-idea-everything-to-know-about-indias-ailing-private-telco\/vodafone-and-idea-before-their-amalgamation","prominentcolor":"","imgtype":"1"},"slideshows":[{"msid":"72257432","mstype":0,"denmarkslideshow":1,"strimg":"","thumbid":"72257772","secname":"Vodafone Idea: Everything to know about India's ailing private telco","secnameseo":"vodafone-idea-everything-to-know-about-india-s-ailing-private-telco","msname":"Vodafone and Idea before their amalgamation","artdate":1574845628,"caption":"","msnameseo":"vodafone-and-idea-before-their-amalgamation","secmsname":"Vodafone Idea: Everything to know about India's ailing private telco","secmsnameseo":"vodafone-idea-everything-to-know-about-india-s-ailing-private-telco","seolocationalt":"vodafone-idea-everything-to-know-about-indias-ailing-private-telco\/vodafone-and-idea-before-their-amalgamation"}],"filters":[],"url":"\/\/www.iser-br.com\/news\/vodafone-idea-consolidates-postpaid-subscriber-base-in-india\/77102050","content":"
\"Vodafone<\/figure>NEW DELHI: Telecom operator Vodafone Idea<\/a> on Wednesday said it has completed the consolidation process of postpaid plans by bringing all Idea subscribers under the umbrella of \u2018Vodafone Red<\/a>\u2019.

\u201cAll
Vodafone Idea postpaid customers<\/a> can now avail benefits of the Vodafone RED plan, a uniform customer service, and an enhanced digital experience,\u201d said the telco in a release.

The consolidation will help Vodafone Idea in providing a uniform customer experience through self-service channels with enhanced options on IVR, USSD,
MyVodafone App<\/a>, and websites for availing such products, services and making payments.